Developing of Construction Permit Application System by Adopting Agile Methodology

Abstract

Agile methodology is one of the most widely used methodologies in software development in many agencies and organizations thanks to its quick response to user’s needs and feedback and high level of user participation in the development process. This research aimed to develop a construction permit application system to enhance local governmental organizations’ efficiency in providing services to residents by applying Agile methodology and assessing user satisfaction with the system efficiency. The system was developed in the form of a responsive web application. The research was carried out in 2 parts: 1) System development by applying Agile methodology, and 2) Measuring user satisfaction in the efficiency of construction permit application system using black-box testing with a 5-point scale rating and applying descriptive statistics, namely average and standard deviation. The results from the research indicated that user satisfaction with the efficiency of the construction permit application system by adopting Agile methodology was at a very high level, scoring an average of 4.55 and a standard deviation of 0.57. The developed system using Agile led to the practical construction permit application system, which effectively met user’s needs. The system also met the standard criteria, which include the ability to operate according to functionalities designed, user-friendliness, system performance, and satisfaction with security features. Moreover, the system development using Agile also provided quick responses to user needs and thorough, continuous engagements from all users in operations management. This would aid in developing a system that met the users needs and truly addressed current challenges.