Aspects Of Quality Management Research Articles

Investigación sobre calidad en educación superior en Chile: un estudio bibliométrico

The concept of quality in higher education is broad and complex. Achieving quality education is the foundation for sustainable development. One of the most commonly used standards for its evaluation are research activities on the subject. Bibliometric studies contribute to this by highlighting trends or underexplored aspects. Few studies analyze the state of scientific production on the quality of higher education in Chile. This study aims to describe the scientific output related to the quality of higher education in Chile. A longitudinal descriptive bibliometric analysis on 154 publications collected from Google Scholar between the years 2002 and 2021 was conducted. The results were the following: 1) The number of publications has increased over time; 2) Most of the publications are research studies; 3) The majority of publications in this field is mainly produced by a few authors affiliated with certain national university institutions; 4) Most of the publications focus on institutional aspects of quality management in higher education. It is concluded that the topic is relevant, with concentrated production oriented towards policies on the quality of higher education.

Aspects Regard of Quality and Quality Management in Road Transport

The scientific paper presents a concrete research carried out by the author in order to implement theoretical and practical concepts of a technical-managerial nature, in which aspects of quality and quality management in the field of road vehicle transport are presented. In this way those interested can learn about quality and quality management in the knowledge-based economy, described by increased competition with direct implications for the management of the road transport organisation. The following are aspects of quality and quality management in road transport in the context of market demands and the increasing complexity of the services provided. It also deals with issues related to how the activities and services of road transport organisations are certified in terms of quality and reviews the most important ISO standards used in the certification process of the quality of specific services. The principles and functions of knowledge-based quality management in road transport are defined. They are analysed from both an economic and a knowledge perspective. At the end of the paper it is shown how to implement Total Quality Management (TQM) in a road transport organisation and the conclusions in the field are drawn.

Rejection Analysis of Piston - A Case Study

Abstract: Rejection analysis is a crucial aspect of quality management in the manufacturing industry, aimed at identifying and rectifying the root causes of rejected or defective products. This paper provides an overview of the concept, objectives, and methodologies involved in rejection analysis. The primary objective is to improve product quality by systematically analyzing rejected items and implementing corrective actions to prevent recurrence. Key steps in rejection analysis include identifying rejected products, conducting root cause analysis, collecting and analyzing data, implementing corrective actions, and monitoring for continuous improvement. Additionally, rejection analysis enables manufacturers to meet regulatory standards, mitigate risks, and foster a culture of continuous improvement. By emphasizing the importance of rejection analysis in driving quality, efficiency, and competitiveness, underscores its critical role in ensuring the success and sustainability of manufacturing operations.

Achieving banking industry innovation performance using total quality management: an empirical study

PurposeWhile scholars have researched the impact of specific total quality management (TQM) aspects on innovation performance (INP), empirical evidence on how the former, as a composite construct, influences the latter is rare. To add, empirical evidence on the mechanism through which TQM passes to affect innovative behaviour (INB) and, then, INP is limited. Essentially, scholars have requested that future research look at the boundary conditions that support the adoption of TQM activities in businesses. Although the banking sector has experienced a number of transformations, there is still a need to raise the standard of service provided to bank customers. This research sheds more light on this subject.Design/methodology/approachThis research tests the hypotheses in Ahinful et al.’s (2023) conceptual model using responses from 260 top- and middle-level bank managers by applying Smart PLS. Organisational support and team member exchange were used as potential control variables for the mediator, while slack resources and bank size were applied to the target endogenous latent construct. Mediation and moderation effects were estimated using the variance accounted for (VAF) and product indicator approaches, respectively. Sig. level was set at 5%.FindingsThis study found that TQM and INP had a positive and significant connection (ß = 0.303, p = 0.000), and INB partially mediated this connection (VAF = 40.92%). However, government regulation (GOV; ß = 0.055, p = 0.365), market dynamism (MKD; ß = 0.063, p = 0.434), competitive intensity (CMP; ß = 0.069, p = 0.297) and technological turbulence (TUR; ß = 0.011, p = 0.865) all failed to moderate the TQM–INB connection, although the expected positive directions of these moderation relationships were established.Research limitations/implicationsThis research provides empirical evidence on the TQM–INP connection, how this connection may be mediated and how the TQM–INB connection may be activated. It also sheds light on novel ways in which service quality in the banking sector may be improved. Upcoming research may explore other control variables in their research. Since the moderating relationships were unsupported, this avenue is open for further research, particularly in other banking settings across the globe.Practical implicationsPractical lessons for bank consultants, regulators, customers, employees and managers are deliberated.Originality/valueThis research is novel. It is the first to test the hypotheses in Ahinful et al.’s (2023) conceptual model. This study advances the theoretical frameworks and existing knowledge within the TQM, innovation and performance management fields.

FEATURES OF THE FOREIGN STUDENTS TRAINING IN THE ELECTIVE DISCIPLINE "QUALITY SYSTEMS IN PHARMACY"

The pharmaceutical industry is rapidly developing and implementing new innovative approaches and legal regulation of the drugs quality management system, which includes a set of process methods and resources that are necessary for quality management. Therefore, the mastery by students of the specialty 226 "Pharmacy, Industrial Pharmacy" of the elective discipline "Quality Systems in Pharmacy" is an important issue of their professional training which will help them to master the methodology of quality management, normative-legislative and organizational-economic aspects of quality control of medicinal products at pharmaceutical enterprises. The elective discipline "Quality Systems in Pharmacy" is closely connected to some other disciplines, such as “Pharmacy and Industrial Technology of Drugs”, and “Technology of Cosmetic Drugs”. Training takes place according to the credit-module system in accordance with the basic requirements of the Bologna Convention.
 The main tasks of the elective discipline "Quality Systems in Pharmacy" are: providing the students with general knowledge about the quality indicators of medicines depending on the stage of their life cycle by fulfilling the requirements of good pharmaceutical practices and developing documentation in accordance with their requirements; formation of practical skills related to the rules and requirements for the creation, manufacture, research, distribution, sale, and storage of medicines in accordance with the requirements of good pharmaceutical practices operating in the European Union; improvement of the level of general and scientific development of students, formation of their outlook and perspective as modern qualified specialists in the field of pharmacy.
 The aim of the research is to study the peculiarities of the training of foreign students of the specialty 226 "Pharmacy, Industrial Pharmacy" in the Ivano-Frankivsk National Medical University (IFNMU) in the elective discipline "Quality Systems in Pharmacy". The subject of study of the discipline "Quality Systems in Pharmacy" is the methodology of pharmaceutical development, the components of the quality assurance system of medicines, including the requirements of the Guidelines of good practices in pharmacy for each stage of the life cycle of a medicinal product. The discipline is usually chosen by the well formed specialists.
 Teaching the elective discipline "Quality Systems in Pharmacy" at the specialty 226 "Pharmacy, Industrial Pharmacy" of IFNMU is necessary for students to thoroughly master the quality management system of medicines, it contributes to the optimization of the educational process and the improvement of the new principle of problem-oriented education of students and its control. This discipline orients students to the importance of the following issues: ensuring the quality of medicines at all stages of their life cycle; regulatory activities in the field of quality control of medicines; implementation of medicines; optimization and monitoring of pharmaceutical quality systems processes. This discipline forms the important competencies, knowledge, skills, abilities, and aspirations of students for self-development, while their teacher also develops and improves in the professional field together with students. Taking into account the trend of the European development of the pharmaceutical industry, the quality management system of medicines also should be harmonized with European standards.

Aspects of Quality Management of Islamic Education Nahdlatul Wathan West Nusa Tenggara

Nahdlatul Wathan has contributed greatly to all the people of West Nusa Tenggara. Related to the field of education and its role in helping the government educate the people and nation. Where nowadays, in fact, the needs and aspirations of the community are getting bigger in the field of education, it seems that this is one of the driving forces for Nahdlatul Wathan to try to improve and develop itself in education management. As for its growth and development, it seems that pesantren, madrasas, or schools were established both in the context of upholding the Islamic religion and nationalism. In achieving quality aspects of education, of course, requires careful planning, for example identifying priority programs and goals to be achieved, organizing according to their respective areas of expertise to the maximum, effectively and efficiently. It is also necessary to manage the improvement of educator standards such as conducting supervision in order to produce quality education as well. So that Nahdlatul Wathan has aspects of education management that have Islamic values, practices and culture that can be respected, internalized and practiced in all aspects of education quality management of Nahdlatul Wathan West Nusa Tenggara.

ЯКІСТЬ ЯК ВАЖЛИВИЙ СОЦІАЛЬНО-ЕКОНОМІЧНИЙ АСПЕКТ МАРКЕТИНГУ

The article examines the essence and concept of quality. The main aspects and significance of quality and quality management as a socio-economic category in the marketing system are defined. The factors that significantly affect the formation, preservation and motivation of quality are revealed. Four levels of quality, which are components of the Japanese quality system, are considered and characterized. The main quality indicators are characterized depending on the degree of consumer satisfaction, perception and evaluation by him. The concepts and main aspects of quality management are covered. A close connection between aspects of quality and quality management and modern marketing has been established and substantiated.

Quality management in educational organizations: transformation of the environment and features of the formation of local quality management systems

Methods. Scientific results are obtained through the use of such methods as description, abstraction and induction. With the help of the method of description, aspects of the evolution of quality management in the educational organization were revealed, in particular, attention was focused on the experience of higher education institutions in Poland, the Czech Republic, and Germany. With the help of the abstraction method, certain aspects of quality management in higher education institutions of Ukraine were singled out and a list of actions was proposed that will contribute to the optimization of certain processes within the framework of ISO 9001:2015. When applying the induction method, the authors made conclusions regarding the possibilities of significant optimization and improvement of the quality management system in higher education institutions of Ukraine. Results. The article investigates and analyzes the features and aspects of the functioning of the quality management system in institutions of higher education, proposes certain elements for implementation in the system of higher education that will contribute to the optimization and improvement of the functioning of processes within the framework of ISO 9001:2015. Novelty. This study revealed and demonstrated that within the framework of the higher education system of Ukraine there are certain characteristics that in one way or another negatively affect the functioning of the educational processes of higher education institutions of Ukraine. Therefore, we have created and proposed methods that can improve and optimize processes in higher education institutions. Practical value. This study can be important and useful for the management of higher education institutions in building an effective quality management system in higher education institutions, which can lead to higher education standards and, as a result, satisfaction of all interested parties.

Contemporary aspects of quality management in audit services

Contemporary aspects of quality management in audit services

Mountain guide as a profession of special management and quality supervision in the field of public health and safety

The article deals with aspects of quality management by those in the public trust profession of mountain guide. In particular, the article will raise aspects of quality in terms of public health and safety. These two aspects are very important in the work of a mountain guide, who is the person in charge of the group he or she is guiding in mountain areas. These areas can often cause some difficulties for tourists, hence the important role of the mountain guide person to ensure safety during mountain expeditions. Within the framework of the article, the organizational basis for conducting business as a mountain guide will be discussed, and the issue of quality will also be pointed out with regard to the professional self-government of mountain guides, for the establishment of which there have been calls for years. The paper uses a dogmatic and exegetical research method, which required an analysis of the detailed legal regulations of the area, as well as an empirical study of the professional self-government. The article presents the personal views of the authors and cannot be interpreted as the position of any body, entity or institution. The article presents the legal status as of 01/01/2023.

Development of Flavor Variants and Packaging in the Fish Processing Community in Perancak Village, Jembrana District, Jembrana Regency, Bali

Pedetan" is a kind of food product made of dried fish with traditional Balinese spices which are manufactured by people in the Jembrana Regency, Bali. It is made from lemuru fish (Sardinella Lemuru) which is mostly produced in the coastal areas of Jembrana Regency. "Pedetan" is also one of the superior products from the Jembrana area, because it is one of many authentic foods of Jembrana. The development of traditional manufacturing was carried out with several improvements by applying basic feasibility in food processing. However, a study for business development and product marketing development on aspects of quality management and safety of raw materials and products was necessary to be conducted. The improvement was carried out in several sequenced activities starting from the processing step, so that the community could apply the technology being shared and was able to handle problems in the production of "Pedetan". After that, knowledge sharing on kinds of good processing methods, sanitation, and hygiene was done. Furthermore, the improvement also covered quality control starting from the selection of raw materials to the distribution of food products. Everything had been made sure to be carried out properly. The improvement of the production method managed to produce several product variants, decent packaging, and labeling. Based on the results of community service activities, new flavor variants were created which made it into 6 flavor variants in total, namely the original flavor, the Balado flavor, the sweet spicy flavor, the sweet flavor, the silver herring fish variant, and the cutlassfish variant.

TOPICALITIES AND MECHANISMS FOR ASSURING QUALITY OF BORDER GUARDS' PROFESSIONAL TRAINING

The topicality of the research is determined by the present day challenges within the frame of the EU border security field and space of professional education, which directly project onto the quality requirements for professional training of employees of Latvian law enforcement institutions.Research aim: on the basis of the analysis of quality management aspects during the educational process of professional training in law enforcement education institutions of the Baltic countries, to develop and approbate a model for establishing the basic principles of creating quality management systems (QMS) and methodology of the use of this model; to determine the most topical and effective basic principles of developing QMS in education establishments of law enforcement institutions. To achieve the aims of a quantitative-qualitative research, the theoretical (analysis) and empirical (data collection, synthesis and modelling, data processing) methods have been applied. Research results: a) the main problems in the field of quality management of border-guard professional training have been identified and recommendations for their solution have been put forward; b) the model, methodology and instruments for a practical application of the model have been approbated; c) the most topical basic principles of developing QMS in education establishments of law enforcement institutions have been formulated. The scientific novelty of the research lies in the conceptual understanding of competencies for quality assurance of border guard professional training as well as in creating a model for establishing the most effective basic principles of developing QMS in education institutions.

Microbial Source Tracking: An Emerging Technology for Microbial Water Quality Assessment: A Review

Microbial Source Tracking is a scientific approach that primarily aims to identify the sources of faecal contamination in water bodies. Microbial Source Tracking (MST) is a set of techniques employed to identify the origins of faecal contamination in water. The capacity to track faecal bacteria to their source is a crucial aspect of both public health and water quality management. The utilisation of information obtained from the method of MST would provide water quality managers with an enhanced comprehension of the origins of contamination, thus facilitating the implementation of remedial measures to impede transmission. Numerous studies have demonstrated that the gut-associated bacteria of the order Bacteroidales, specifically the Bacteroides genus, has a tendency to undergo co-evolution with the host, making it a highly viable option for MST applications. However, it is noteworthy that MST is also facilitating the scientific community with effective techniques for tracing faecal bacteria and pathogens in water sources. The methodologies utilised in MST are frequently categorised as either Library-Dependent Methods (LDMs) or Library-Independent Methods (LIMs). Microbial source tracking has been employed for diverse objectives, such as ensuring adherence to regulations, remediating pollution, and evaluating risk. The implementation of MST is expected to mitigate the prevalence of waterborne illnesses resulting from contamination. The implementation of MST has facilitated the ability to anticipate the probable origins of faecal contamination and the associated health hazards linked to compromised water systems. In addition to conventional faecal indicators, these methodologies are suggested as means to furnish supplementary insights into the origins of pollution, as well as the ecological and public health ramifications of animal-derived water contamination. 

Patient’s satisfaction with clinical laboratory services in a tertiary health care hospital of Jammu and Kashmir, India

Background: A patient’s satisfaction level is a crucial aspect of quality management in clinical laboratories. Satisfaction is the client’s perception of care received compared with the care expected. Accreditation from an organization such as NABL or NABH is necessary. This study aimed to evaluate patient satisfaction with laboratory services in a tertiary care hospital in Jammu, UT of Jammu and Kashmir, India. Methods: The study conducted a prospective cross-sectional patient satisfaction survey over six months w.e.f. April 2022 to September 2022 at 05 patients/day with monthly data (05×30=150). A total of 900 patients were selected randomly at 150 patients/month (150×6=900). Data was collected using structured questionnaire, entered in Epi Info and analysed with SPSS software. A p value of less than 0.05 was taken as statistically significant. Results: The study found that 76.55% of patients were satisfied, while 11% were mildly dissatisfied and 17.94% were dissatisfied with laboratory services. Patients were dissatisfied with cleanliness of latrines (47%), long waiting times (30%), clear and understandable advisory service during specimen collection (26%), adequacy of waiting area (25%), easy accessibility of laboratory (19%), latrine location (20%), availability of requested service (18%), unfair payment of service (17%), and missing results (12%). Conclusions: The study concluded that despite most patients being satisfied, there were gaps. The study recommends that the concerned departments to improve the identified gaps and meet patients’ needs. Educational status and distance were found to be significantly associated with the overall satisfaction level of clients.

ANALISIS KINERJA KEUANGAN DAN KESEHATAN PADA KOPERASI SIMPAN PINJAM XYZ SYARIAH CABANG PASAR BARU BEKASI (METODE CAMEL)

Analysis of financial performance on cooperative health is a regular activity to gauge the state of cooperative health. The goal of this research is to evaluate the financial performance and overall health of the XYZ Sharia Savings and Loans Cooperative Branch Pasar Baru Bekasi for the years 2019 to 2022. Documentation and observation approaches are used in this study to acquire data. Based on the regulation of the Minister of Cooperatives and Small and Medium Enterprises of the Republic of Indonesia Number: 07/Per/Dep.6/IV/2016, the financial performance and health level of the XYZ Syariah Savings and Loans Cooperative Branch Pasar Baru Bekasi are being examined. The findings revealed that the KSP XYZ Syariah Pasar Baru Bekasi Branch's soundness level assessment, which was done for the soundness level assessment of cooperatives in 2019–2022, did not yield the highest score possible in terms of capital/capital aspects, earning asset quality aspects (assets), management, efficiency, and liquidity aspects, and that the results can be said to have yielded the value of the predicate “UNDER SUPERVISION”. With a final score between 2019 and 2022 of 51.75%, and a final score between 2022 and 55.25%.

THE STUDY OF THE MANAGEMENT OF THE QUALITY OF EDUCATION IN INSTITUTIONS OF GENERAL SECONDARY EDUCATION: HISTORICAL ASPECT

Research relevance is caused by the fact that education is realized as an educational service and the quality of education is studied as an accordance to educational standards and personal demands. The aim of the article is to justify and bring to life philosophical-pedagogical aspects of education management formation in Ukraine and in the world. It was found out that all aspects of education management development are important, however in regards with our research quality is seen as: a) Absolute notion – it is a standard; b) Relative meaning – it is means of defining the appropriateness of the standard result; c) Category which is the complex of object’s qualities and corresponds the requires, demands and norms. Different approaches to defining education quality were analyzed, namely with the help of studying pedagogical-philosophical works of various scientists. Philosophical-pedagogical aspects of education quality management in secondary education institutions were revealed. It was emphasized that employees’ activity on the base of principles of general quality management facilitates constant increase of education quality, approving objective managing decisions, interest of every participant of the process and responsibility for the result. It was found out the education quality management at present is considered as a continuous process of interaction of managing and managed systems, aimed at providing availability of qualitative nursery, primary, basic and secondary education in the educational system due to creating the conditions of functioning and development of general educational system.

What happened in Digital and Computational Pathology at the European Congress of Pathology, Basel, 2022?

The WG Digital & Computational Pathology, formerly called the WG IT (Computational) enjoyed an active presence at the 34th European Congress of Pathology (ECP) 2022 in Basel. Whether tackling the important question of “AI: useful or useless” in different disease entities, to a live demonstration of “AI in the wild” during the hugely popular Computational One-Day Symposium, or discussing critical aspects of quality management and ethics at the AI Taskforce meeting, the presence of digital and computational pathology could certainly be felt. Importantly, abstracts for poster sessions and oral free papers were abundant, highlighting the increasing relevance and interest of these topics for pathologists across Europe and beyond. Here, we give a short report on the activities connected to digital & computational pathology at the ECP.

Strategi Kepala Sekolah Dalam Meningkatkan Mutu Pendidikan di Sekolah Nurul Hasaniah


 One of the elements that can determine the success of an agency or organization is a leader. A leader must be able to manage school administration well so that educational goals are achieved. Leadership in profit and non-profit organizations is a spirit to turn the wheels of empowering the organization. This means that the central role in the organization is never separated from a leader to move the potential that exists within the organization. The shift in the concept of leadership paradigm in this modern age almost equates leadership with power, which can have consequences for the emergence of power malpractice that manifests corruption. As for education, as stated by Edward Sallis that the element of leadership is an important aspect of Total Quality Management in the world of education. Therefore, every leader in an educational institution, be it Elementary School or Madrasah Ibtidaiyah, must really understand their duties and responsibilities well. Leadership in the world of education is one of the things that is very urgent in advancing and improving and improving the achievements of educational institutions. So the key to the success of a school educational institution lies in the concept of complete leadership, complete leadership refers to all school components such as teachers, supervisors and administrators. The principal has an important role in directing as a leader, b ut does not appoint and strengthen the level of leadership integrity. Every educational institution has a different leadership style. Of course, the principal at SD Nurul Hasanah has his own leadership style for managing the Nuruh Hasaniah school in order to improve the quality of education. The research method used is descriptive method with a qualitative approach by directly working to monitor the leadership strategy of Nurul Hasaniah Elementary School.
 Keywords : Leadership, Strategy, Education, Principal, School.

Assessing the uptake of Industry 4.0 technologies: barriers to their adoption and impact on quality management aspects

PurposeIndustry 4.0 technologies have the potential to improve the quality management performance of industrial companies. The paper analyses the influence of Industry 4.0 technologies on quality management aspects, but also the barriers that slow down the deployment of each Industry 4.0 technology and limit each impact.Design/methodology/approachThe impact of Industry 4.0 technologies on quality management aspects (QMAs) is a heterogeneous and multidimensional phenomenon dependent on the current context, a holistic multiple case study has been applied. Twenty-six case studies were carried out on eight Industry 4.0 technologies, with a minimum of two cases per technology. These cases were selected from the 168 projects presented in the four editions of the BIND 4.0 program, winner of the 14th edition of the European Enterprise Promotion Awards. The cases were selected based on a preliminary survey of 124 project managers. Subsequently, individual case and cross-case analyses for each technology were carried out. Finally, these results were confirmed by interviews with a minimum of two customers per Industry 4.0.FindingsResults show that the adoption of Industry 4.0 technologies positively affects QMAs. Specifically, the influences received by “process control” and “customer satisfaction” from all the Industry 4.0 technologies studied are medium to high. In addition, barriers from the “economic and legal” and “workers” categories exert greater influence than the barriers pertaining to “organization”, “lack of training and information” and “technology”.Research limitations/implicationsThe main limitation is the generalizability of the findings of qualitative studies (ergo the case study). In this sense, statistical generalizability, characteristic of a random sample, is not intended in this paper. Therefore, the use of multiple case studies has been chosen to reinforce analytical generalizations with corroborated evidence (literal replication).Practical implicationsManagers interested in adopting Industry 4.0 technologies Ts should plan the implementation process to minimize the impact of these barriers and optimize the results for each stakeholder. In this sense, the barriers that concern the workers should be managed. It is the responsibility of managers to inform and explain how data will be handled, and how privacy concerns will be addressed.Social implicationsIt is essential to explain and convince workers about the need for a renewal of tasks. New types of jobs (i.e. the use of robots) will involve training for workers to enable their integration alongside the new technologies.Originality/valueThis paper addresses two under-researched areas that are essential when defining strategies in the industrial business context. Firstly, the paper analyses the influence of each I40 T on each QMA. Secondly, it analyses the barriers to adopt that slow down the rollout of each I40 T and limits each impact.

Quality management and sustainability in logistics service providers: case study in brazilian company

Logistics operators have become important agents in supply chains, due to the current trend of outsourcing logistical activities by companies. In this way, the level of quality of the services provided is an important aspect for the competitiveness of companies. In addition, the sustainability aspect has become relevant, given the environmental impact caused by logistics activities. Studies have shown that there are points of convergence between quality management approaches and sustainable practices. The objective of this work was to analyze aspects of quality management and sustainability in Brazilian logistics operators, from the perspective of the company contracting these services. To this end, a case study was conducted at a large company that outsources its logistics activities. The five main logistics operators providing services to the company were considered. The analysis was carried out on the basis of a model that integrates sustainability and quality management criteria. Quality assets, processes and dimensions were considered. It was found that the contracted logistics operators have a wide portfolio of services offered, quality assets and well-defined processes. However, sustainability practices are still in their infancy.