Managers As Mentors: Building Partnerships For Learning, 3rd Ed. Chip R. Bell & Marshall Goldsmith Berrett-Koehler Publishers, Inc. (2013) 237 pages, paperback, $22.95Most managers, most often, were selected for their positions because they had demonstrated or had potential to apply their skills to the job at hand. Among those skills were formal or informal mentoring skills, so necessary, but so often given back burner notice. Chip Bell and Marshall Goldsmith have put together an extremely insightful and useful book that goes straight to the heart of mentoring, i.e., building partnerships for learning. I couldn't read this book just once; I read some of the chapters several times in order to savor the meat of the message. The layout and the right-to-the-point writing style kept me riveted to the mentoring message.Chip and Marshall divide the book into seven parts, in the order of development of mentoring skills. Within these parts are twenty seven short and concise chapters. They conclude this work with Part 7. The Mentor's Toolkit, which, by the way, is one of the most practical and useful parts of the book. Throughout this work, the authors emphasize that mentoring is not just and tell; mentoring is a partnership in learning to more efficiently and effectively solve problems on the job. Early on, in Part 1, they argue that mentoring is not about a series of quips, smart anologies, old-time hand-me-down stories and examples, but mentoring is more like being a helper/partner through the everyday work experience - not the leader-follower type model.The authors present the SAGE model, their notion of a logical progression to the goal of facilitation of learning. SAGE is a mnemonic for the steps: Surrendering - leveling the learning field, Accepting - creating a safe haven for risk taking, Gifting - the core contributions of the mentor; the Main Event, and, Extending - nurturing protege independence. This simple to model pretty much sets the tone for the rest of the book.When I read the Mentoring Scale, a self-assessment test of some 39 questions, that the authors developed, I went to the beginning and took the test myself. What a remarkable tool to help the mentor assess what attributes he/she brings to the mentoring relationship! The Mentoring Scale ties in nicely with the SAGE concept, developed earlier in the book. Together with the Mentoring Scale Scoring Form and interpretation, this test is the best part of the of the book, and it should reviewed at some point in each new mentoring relationship as a reminder of the need to stay on the high side of sociability and openness, and on the low side of dominance.In Part 1 of the work, the authors slowly and patiently presented the foundation concepts that helps the mentor learn or remember the fundamentals of the concepts of the partnership between and among mentors and their partners, i.e., the art of mentoring. In Part 2, the authors carefully tie together examples clarifying the relationship experience. The authors refer to the examples as leveling the learning field. The examples are compelling and practical. The shortchapter style makes the case in such a concise, to-the-point manner, you stay involved to the end of each chapter.In the chapter on the power of rapport, the authors say that the ritual of relationship is the gradual lowering of the mask. What a powerful concept! When the mask is lowered on both sides of the relationship, the real person behind the mask is revealed for the better or worse. Each of the short chapters in this part focus on one might term introspection, which ties in with the concepts associated with the Mentoring Scale, mentioned earlier. To make the point even clearer, we see the experience of Liz Smith, CEO of Bloomin' Brands, when she relates the story of a subordinate's slide show that opened the door to a lot of corporate skeletons that people were hiding - things that people talk about in the hallways, but never discussed openly. …
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