Aqaba Special Economic Zone Authority Research Articles

Assessments of Guest Technologies in Five Stars Hotel at Aqaba Special Economic Zone Authority (ASEZA)

Assessments of Guest Technologies in Five Stars Hotel at Aqaba Special Economic Zone Authority (ASEZA)

A Study of the Expectation and Perception of Customers in Restaurants Classified In Aqaba Special Economic Zone Authority (ASEZA)

The purpose of this research is to investigate the level of expected and perceived quality from the perspective of restaurant consumers in Aqaba, detecting the gaps between the two levels and comparing them against each of the quality parameters. A convenient sample of 240 respondents was chosen, and a questionnaire was sent to the restaurant's patrons. The servqual scale was used to quantify the difference between expected and perceived quality against the five characteristics of quality, which are tangibility, dependability, responsiveness, assurance, and empathy, using 180 valid questionnaires. The sample characteristics were described using descriptive statistics such as standard deviation, frequencies, and percentages. For analysis and hypothesis testing, correlation, regression, variance, t-test, and f-test were utilized. The study's main findings indicated that the differences between the perceived and ex-pected mean of service quality were negative for each dimension of the quality dimensions, implying that the perceived level of quality after using the restaurant service is lower than the level of quality expected before using the restaurant across all quality dimensions. Keywords: Expectation, Perceptions Tangibility, Reliability, Responsiveness, Assurance, Empathy

Impact of work alienation feelings on turnover intention in the Aqaba Special Economic Zone Authority located in Jordan

The aim of this study was to examine the effect of work alienation on employee turnover intention among the employees in the Aqaba Special Economic Zone Authority. Descriptive, correlational, cross-sectional design were used by distributing of (100) self reporting questionnaire, which was consist of three parts; the first part was for the demographical characteristics of the employees, the second part was for the Work Alienation scale and the third part was Anticipated Turnover Scale (ATS). The results revealed that work alienation levels was in a moderate level {mean= 3.13 (SD=.81)}, and a total of 27 (29.3%) employees show the aim of turnover the jobs. Moreover, the regression results reveals that there was a strong significance effect for work alienation on employee turnover intention (r = .729); and (53.1%) of the employee turnover intention could be explained from work alienation. The negative effect of work alienation in the preservation of the expert employees, need more focus and hard work by the human resources departments to take precautionary measures for this negative effect.

The Impact of Work Stress Sources in the Employees Performance in the Aqaba Special Economic Zone Authority Located in Jordan

The present study aimed to identify the impact of sources of work stress in the performance of employees in the authority of Aqaba Special Economic Zone, in order to achieve this goal, a questionnaire was designed as a measure of the Likert five-year, and distributed to a sample size (320) and female employees working in the Aqaba Special Economic Zone Authority. The researchers used statistical measures, which include frequencies, percentages and multiple regression analysis. The results of the study showed: 
 
 There is significant effect of the sources of work stress combined in the performance of employees in the authority of Aqaba Special Economic Zone.
 No significant effect of role ambiguity in the performance of workers in the authority of Aqaba Special Economic Zone.
 There is significant effect of role conflict in the performance of workers in the authority of Aqaba Special Economic Zone.
 There is significant effect on the amount of work in the performance of employees in the authority of Aqaba Special Economic Zone.
 No significant effect of labor relations in the performance of employees in the authority of Aqaba Special Economic Zone.
 
 The study suggests a number of recommendations including:
 
 Reducing the negative effects of work pressures and by increasing the periods of rest and exercise, social activities and work as one team.
 Drawing the attention of senior management in the authority of Aqaba Special Economic Zone to adequate attention and sources of work stress and try to mitigate the aim of raising the morale of the human race.
 Authority to operate Aqaba Special Economic Zone on the appointment of new staff to reduce the staff veterans of the workload so that they can work in appropriate circumstances, and motivation to focus and creativity.
 Holding training sessions for subordinates and supervisors on the subject of pressure to try to avoid as much as possible, which would in the end, individual and organizational performance, avoid stress at work contribute significantly to improving individual and organizational performance.
 
 Conducting further scientific studies in the scope of this study to determine the causes and sources of work pressures.

RETRACTED ARTICLE: The effect of using the target cost on reducing costs in the tourism companies in Aqaba Special Economic Zone Authority

This study aimed to find the effect of Target Costing (steps and Characteristics) in reducing costs in Tourism companies at Aqaba Economic Area. The Questionnaire was distributed to group of hotels...

The Impact of Employee Empowerment on Job Engagement: Evidence from Jordan

The objective of this study was to investigate the impact of employee empowerment (i.e., structural and psychological empowerment) on job engagement (i.e., physical, emotional, and cognitive engagement). A quantitative approach was adopted in order to achieve such a study aim, and the data was collected via an online questionnaire. The sample of this study consisted of 300 employees from the Aqaba Special Economic Zone Authority (ASEZA), one of the biggest Jordanian organisations in Aqaba, with a total of 293 questionnaires retrieved and 7 excluded due to their being invalid for statistical analysis. This yielded a total of 286 accepted questionnaires, or 95.3% of the total questionnaires provided. Moreover, the Statistical Analysis Package for Social Science (SPSS) was used for data analysis, the results of which indicating that the level of implementation of employee empowerment dimensions had a medium rate amongst ASEZA’s employees, as the structural empowerment was applied more than the psychological empowerment. Furthermore, the level of present job engagement dimensions also had a medium rate amongst the surveyed ASEZA employees. The results also indicated there to be a significant statistical impact by structural and psychological empowerment on physical engagement and cognitive engagement, whilst there was no significant statistical impact made by structural empowerment on emotional engagement compared to psychological empowerment, which had a significant statistical impact on it. In light of the findings of this research, ASEZA managers must pay more attention to the role of empowerment of employees in promoting work engagement, since this enhances the organisation’s ability to achieve the appropriate strategy and gain a comparative advantage.

INNOVATION MANAGEMENT IN HOTELS INDUSTRY IN AQABA SPECIAL ECONOMIC ZONE AUTHORITY; HOTEL CLASSIFICATION AND ADMINISTRATION AS A MODERATOR

The Paper investigates innovation management in hotels classified in the Aqaba Special Economic Zone Authority: hotel classification and management as a moderator. In order to arrive for the result in factor analysis we used the SPSS version 20 in analyzing 23 items of the Likert scale, before performing axial component analysis, the data’s suitability for factor analysis was evaluated. Through by Rotation Sums of Squared Loadings result; we have four items by rotated component matrix was detected the strong loading axial factors. Creativity is one of the most common and prevalent terms in management literature nowadays, moreover, it has become one of the foundations of success and competition between organizations in terms of their ability to excel, create and innovate, which grants the necessity of developing their concepts and administrative methods to set the scene for workers for creativity, and transfer of accumulated knowledge and options.

INNOVATION MANAGEMENT IN HOTELS INDUSTRY IN AQABA SPECIAL ECONOMIC ZONE AUTHORITY; HOTEL CLASSIFICATION AND ADMINISTRATION AS A MODERATOR

The Paper investigates innovation management in hotels classified in the Aqaba Special Economic Zone Authority: hotel classification and management as a moderator. In order to arrive for the result in factor analysis we used the SPSS version 20 in analyzing 23 items of the Likert scale, before performing axial component analysis, the data’s suitability for factor analysis was evaluated. Through by Rotation Sums of Squared Loadings result; we have four items by rotated component matrix was detected the strong loading axial factors. Creativity is one of the most common and prevalent terms in management literature nowadays, moreover, it has become one of the foundations of success and competition between organizations in terms of their ability to excel, create and innovate, which grants the necessity of developing their concepts and administrative methods to set the scene for workers for creativity, and transfer of accumulated knowledge and options.

Effect of Training and Development on Employee Performance in the Aqaba Special Economic Zone Authority

This study was conducted to identify the effect of training and development on Employee Performance in the Aqaba Special Economic Zone Authority. Random sampling technique was used to collect data for this research study. A developed questionnaire was distributed among 112 employees in the Aqaba Special Economic Zone Authority for data collection. To check the effect of training and development on employee’s performance, descriptive statistical technique and t-testwas applied on the data. The results indicate that there was a significant difference in scores for trained employees and untrained employees with large effect, (30%) of the employees performance isexplained by training and development programs. It is proved that independent variables contribute positively towards change in the dependent variable.

The influence of emotional intelligence on leadership styles: A profile of executives in ASEZA organization

This article reports new insight into the relationship between emotional intelligence (EI) dimensions and leadership style at the Aqaba Special Economic Zone Authority (ASEZA). Multiple regression results have revealed a negative significant association between EI and leadership style in three major dimensions of EI, namely, self‐awareness, motivation, and empathy. Stepwise regression analysis revealed a significant positive association of self‐regulation and social skills dimensions on ASEZA's leadership style. Results further indicated that there are no significant differences between the dimensions of EI and demographic factors as well as between leadership and undertaken demographic factors. However, no research has focused on the relationship between EI and leadership style in ASEZA‐Jordan context. The current research identified this gap in the literature by connecting leadership through EI. Implications are that leaders lacking all or some EI dimensions are less likely to have a healthy relationship with their subordinates and are likely to be classified as being ineffective leaders. Organizations could benefit from being able to differentiate ineffective leaders from leaders who suffer from some or all EI dimensions. Therefore, the lack of some major EI dimensions in an organization like ASEZA negatively influences its competitive advantage as well as its performance.

The Impact of Marketing Innovation on Customer Satisfaction in Aqaba Special Economic Zone Authority

The aim of this study was to explore the effect of marketing innovation on customer satisfaction in Aqaba Special Economic Zone Authority. Also, the study involved the effect of each one of the elements of marketing innovation (innovation in marketing, innovation in performance, innovation in culture and innovation in product) on the customer satisfaction level. A special questioner was developed to collect the data from (110) person, valid questioner was (102), which considered to be (92.7%) of the participants. The result of analysis of the data by using SPSS 21 program; indicated that there was a statically significance strong positive relationship between customer satisfaction and marketing innovation, so (41 %) of the customer satisfaction might be explained by marketing innovation. And the strongest significance relationship in relation to the elements of marketing innovation was the relationship between innovation in performance and the customer satisfaction, while the innovation of marketing was in the second degree.The current study recommend to the Aqaba Special Economic Zone Authority to enhance the innovation of culture in between the employees to improve their customer satisfaction levels.

Modeling and Analysis of Bus Scheduling Systems of Public Bus Transport in Aqaba Special Economic Zone Authority

Aqaba Special Economic Zone Authority (ASEZA) City Bus Service is the only public enterprise that provides transport services in and around the city of Ababa. The city uses a fixed bus schedule system to serve passengers in 15 routes with buses (89) bus. However, this type of bus assignment system created a problem in the operational and financial performances. The objective of this paper is to develop an optimum bus assignment method using Linear Programming (LP). After thorough analysis of the existing bus scheduling system, the LP model is developed and used to determine the optimal number of buses for each route in four shifts. The output of the LP-model is then validated with the performances of the existing systems. The findings of the study show that There is a positive effect bus utilization on reduce cost in public transportation, there is a positive effect total number of trips made on reduce cost in public transportation, There is a positive effect total distance travelled on reduce cost in public transportation, There is a positive effect various operating costs on reduce cost in public transportation. The researcher recommended the (ASEZA) to adopt the new bus assignment system so that buses can be assigned based on the demand distribution of passengers for each route at a given shift.

Environmental accounting as perspective for hotels of Aqaba special economic zone authority (ASEZA)

This study aims at pointing out and explaining the major factors that can help in implementing environmental accounting in the hotels of Aqaba Special Economic Zone, the study population is going to be the classified and rated hotels of the Aqaba Special Economic Zone Authority, which is 33 hotels in total. This study will basically focus on two tools for gathering the data and information required for achieving the objectives of the study, the financial reports published by the investment department of Aqaba and the questionnaire. The study shows that the hotels in Aqaba Special Economic Zone Authority face difficulties and obstacles in the implementation of environmental accounting because of factors related to legislation, level of awareness about environmental accounting, factors related to the hotels and the qualification of human resource.

The Impact of the Restaurants Services Quality on Customers Satisfaction in Aqaba Special Economic Zone Authority (ASEZA)

The study aims to analyze the impact of the restaurants services quality on customer's satisfaction in Aqaba Special Economic Zone Authority (ASEZA). The study sample consisted of 408 tourists; the Statistical Package for Social Sciences (SPSS) was used to process the study data. The study showed that there was a statistically significant impact (Tangibles, Responsiveness) on the satisfaction of customers in the special economic zone. The study recommends that the facilities and facilities of the restaurant should be taken into consideration. The researcher also stressed that the restaurant should have advanced equipment and equipment to assist the employee in doing business.

Analyzing Factors Affect on Five Stars Occupational Safety in Aqaba Special Economic Zone Authority (ASEZA)

This study aims to analyze factors affect on five stars occupational safety in Aqaba Special Economic Zone Authority (ASEZA). A questionnaire and personal interviews are used to collect data. A group of (153) questionnaire is collected back out of (166) and (13) questionnaire is excluded, so results of the study depends on (142) employers. The results of study indicate that training can be the most effective factor that may has a key role on employs’ safety in hotels. Employers should start their safety training courses as soon as they enroll to work. More research should be conducted to find more effective factors that related to work accidents.

"The Role of Domestic Tourism in Supporting the National Economy, from the Point View of Employers" Field Study on Aqaba Economical City

The research dealt with the role of internal tourism in supporting the Jordanian economy, considering that Aqaba is a special case that represents an important part of the Jordanian domestic tourism. The problem of the research was to answer the following questions: Is Aqaba area characterized as an attractive tourist destination? Is Aqaba special economic zone authority (ASEZA) contributes to increase the Jordanian national income? Is the lack of infrastructure considers an obstacle to the development of domestic tourism in Aqaba? The data collected through the questionnaire were consisted of 30 paragraphs using the forth Likert scale.The importance of the research lies in its benefits to the decision makers of (ASEZA) in avoiding some of the obstacles and pitfalls that face employers and tourists. Data were collected from employers in Aqaba by using simple random sampling. Analytical descriptive methods, standard deviations, percentages, and T-tests were used. The results of the research showed that there are special characteristics that promote the internal tourism in Aqaba. It concluded that (ASEZA) plays a large role in promoting the internal tourism to Aqaba through tourism awareness and through providing the infrastructure and metadata. In contrast, the research found obstacles that hinder the internal tourism to Aqaba, and the high cost of tourism was one of them. The research recommended the need to intensify the planned advertisements and promotions according to the tourist seasons, establish extra parking spaces and hotel rooms, and conduct other researches that represent the tourist's opinion themselves.

The Relationship Between Talent Management and Organizational Commitment Case Study: Aqaba Special Economic Zone Authority, Jordan

This paper aims to study the relationship between talent management and organizational commitment in Aqaba Special Economic Zone Authority. Current statistical includes 51 employees of Aqaba Special Economic Zone Authority. Gathering information was performed by a questionnaire of talent management and organizational commitment. Resultant information is analyzed by SPSS software. The result of the study reveals that there was a positive relationship between talent acquisition, talent development and talent retention with organizational commitment. Talent retention variable has had the highest rank between the variables of talent management, so it is suggested to give more attention and opportunities to attract the suitable skills and talents from the beginning then what should be done is improving talents to increase organizational commitment which will lead to reduce employee turnover to sustain achieving high performance and competitive advantage over competitors.

The Importance of Operating Budgets in Estimating the Revenues and Expenses in the Industrial Companies Operated in the Aqaba Special Economic Zone Authority

Abstract The study aimed to investigate the importance of budgets in estimating the revenues and expenses in the industrial companies operated in the Aqaba Special Economic Zone Authority as an attempt to fined the solution and recommendations which increase the budgets efficiency in estimate of revenues and expenses. The researchers designed a questionnaire for collecting needed data, the questionnaires were analyzed statistically to test the hypotheses and analyzed the results. The most important of the study's results; that the budgets are a financial and quantitative achievement of the objectives, There is an organizational and accounting structure to identify the items of the operating activities in the budgets, using budgets leads to distributing the available resources on the productive departments accurately and in preparing budgets, there is a standard costs system for identifying the production costs as well as the operating activities. The recommendations of this study represent in use the statistical methods in estimating the revenues and costs when preparing the operating budgets, the revenues budget (income) should be taken care of and it should be considered as the main tool for linking all the production activities with the operating objectives, budgets should be prepared in an organizational and accounting structure and depend on all the administrative levels in identifying the available resources on the operating activities

The Impact of Financial and Moral Dimensions of Hotel on the Staff Turnover Intention: A Field Study on Five Stars Hotel in Aqaba Special Economic Zone Authority (ASEZA)

The study aimed to identify the most important factors to ensure retention of staff within the five star hotels in the city of Aqaba, seeking to renew the intention to stay in the work without thinking about leaving work, since five-star hotels in the Aqaba Special Economic Zone(ASEZA) suffering high labor turnover rates, a serious indicator affects the level of service in those hotels, in addition to its impact on ensuring the quality of services provided, and the impact on achieving guest satisfaction and thus repeat visit or not. So the idea came to treat this growing problem in Aqaba five-star area hotels, in order to explain negative impact of a very important and caused by leaving the employee to his job, because of the weakness or absence of retention policies, and the implications for the hotel and its guests and clients on the one hand, and on the same employee on the other. The results of this study showed that the moral and financial dimensions have significant impact on the intention of employees to leave work. The results showed that the data analysis of Human resources maintenance skills Program, Routine and work rules, Preference position levels, Personal issues, Issues related to work, personal issues, and Job satisfaction have significant relationship on employees to leave work. The results also showed that the financial dimensions have significant impact on the intention of employees to leave work.

Tourism Marketing Strategy Case Study: Aqaba Special Economic Zone (ASEZA)

The purposes of this article is to assess how many of the tourism marketing strategy and actions contained in the Aqaba Special Economic Zone Authority (ASEZA) Tourism Marketing Strategy 2005-2010 adopted. In addition, the article will provide information about the size and scope of activities that were completed or are in process. A questioner was developed and interviews were follow-up with administrators, department chairs and commissioners in March 2010 to gather data on specific activities related to the ASEZA tourism marketing strategy, and additional data was drawn from the ASEZA database. The result shows that there is no obvious tourism marketing strategy, goals, and consistency between the tourism marketing strategy and the real market of the ASEZA. The main conclusions war that the budgets are not sufficient for attaining the level of impact required; lack of market research, advertising decisions, the personal preferences rather than market research was the main reasons of the marketing strategy gap. Key words: Tourism；Marketing strategy；Aqaba