AbstractOne of the most difficult challenges systems engineers face when attempting to introduce or expand the application of systems engineering (SE) is the demonstration of the systems engineering value. As SE is an upfront investment that may not pay dividends before sometime in the possibly distant future, business leaders unfamiliar with the process can be skeptical about the value of SE, especially in industries where SE is still an emerging discipline without a proven track record.Sometimes, however, the value of systems engineering can be demonstrated by the increased risk of NOT applying systems engineering, for example the Central Artery/Tunnel Project (CA/T), commonly known as the Big‐Dig. Designed and built between 1982 and 2007, it was the most expensive highway project in the US at the time (approx. $21 billion in 2020 dollars), and was plagued by thousands of water leaks, design flaws, charges of poor execution, use of substandard materials and other issues, which eventually led to the death of a motorist and criminal arrests (Wiki, 2020, NTSB, 2006). The project managing consortium agreed to pay $407 million in restitution and several smaller companies agreed to pay a combined sum of approximately $51 million (AP, 2008). The settlement agreement included a statement of facts as the basis for liability, specifically addressing several areas of construction management oversight failures, including the use of non‐specified material, the use of substandard materials, as well as ignored observations of failing epoxy bolt load tests (AP, 2008). The consortium was paid more than $2 billion in fees (AP, 2008) that would have resulted in approximately $160M in profit (applying an 8% profit target). Looking at this project purely from an ROI perspective, however, the consortium not only lost all profit, but faced an additional $247M ($407M ‐ $160M) in losses.The issues identified above are typically addressed in construction specifications describing in detail the scope of work, materials, installation, and quality of workmanship. The Big Dig example should provide a cautionary tale of the risks associated with managing and overseeing construction projects, such as infrastructure, transportation, water, energy, or other projects.This paper describes the application of systems engineering principles to construction specifications in a large infrastructure project using a case study approach. The paper demonstrates the systematic exercise of a reasonable level of care, diligence, and skill, commonly described as the professional standard of care, thereby demonstrating the value of systems engineering as a successful liability protection and risk mitigation strategy.
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