Application Of TQM Research Articles

Unlocking Performance: Analysis of Quality Management Practices and Administrative Innovation in Private Universities

The successful implementation of TQM in the manufacturing industry has led many other industries to start trying to implement TQM. In this study, researchers want to know whether the application of TQM can have a significant effect if applied in the education industry. This study used a quantitative approach to test a predetermined model. This study uses quantitative analysis approach Partial Least Square structural equation model (PLS-SEM). Researchers use Smart-PLS 4.0 software in data processing. The results of data processing and analysis show that there are 2 accepted hypotheses, namely soft TQM has a positive influence on administrative innovation, and administrative innovation has a positive influence on organizational performance. In this study, hard TQM has no effect on administrative innovation and organizational performance.

Review of the Adoption of TQM Models and the Achieved Sustainable Business Results in the MENA Telecommunication Industry

Purpose: Understanding the criticality of the telecommunication industry in the current time and appreciating the significance of adopting total quality management models in organizations to extend business sustainability. This paper provides a comparison between two telecommunication leaders in the MENA region: Zain & Etisalat, to assess their adoption of TQM models and the impact on their organizational and market success. Methodology: this study uses a comparative case study. a mixed-methods methodology was applied, combining quantitative and qualitative data. Primary data collection methods included surveys given to employees at different levels to gauge the internal effects of TQM models on operational efficiency and employee satisfaction, as well as semi-structured interviews with key management personnel from both companies, aimed at gaining insights into the implementation and outcomes of TQM practices. Secondary data came from a number of sources, such as government publications that described TQM adoption and telecommunication trends, market analysis and financial performance data from industry databases like Statista, annual reports and official documentation from Zain and Etisalat, and relevant quality management certifications and standards (like ISO 9001:2015). Thematic analysis of interview transcripts to find recurring themes and implementation insights, content analysis of company reports and publications to evaluate the strategic alignment and integration of TQM models, and case study analysis to compare and contrast Zain and Etisalat's approaches to adopting and implementing TQM models were some of the qualitative data analysis techniques used. Findings: The study found that the adoption of TQM models like EFQM, Kaizen and Lean six sigma across the whole organization is more effective than localizing the application to one aspect as indicated by the comparison between Zain & Etisalat. The comparison indicated that the application of TQM extended the sustainability and resilience of Etisalat and Zain in the face of business challenges by improving performance and streamlining processes to increase customer satisfaction. Unique Contribution to Theory, Practice and Policy: The study recommended that both Etisalat and Zain should consider incorporating sustainability practices into their TQM frameworks, given the growing focus on corporate social responsibility and sustainability. This could be illustrating a dedication to sustainable business practices by coordinating Kaizen and Lean Six Sigma initiatives with objectives related to social responsibility and the environment. To improve the synergy between Kaizen, EFQM, and Lean Six Sigma initiatives, both companies should foster cross-functional collaboration.

Total Quality Management in the Service Sector: A Case Study in a Water Supply Company

Objective: Analyze the benefits of adopting total quality in a water supply company, aiming to improve service quality and customer satisfaction. Theoretical Framework: A literature review was conducted as a basis for understanding the key concepts of TQM, the dimensions of service quality, and the essential elements for the successful implementation of TQM in the context of the analyzed company. Method: The research is classified as a case study with an applied qualitative approach. To achieve the proposed objectives, techniques such as documentary research, literature review, semi-structured interviews, and direct observation were used. Results: The analysis of the results demonstrated that the water supply company faces significant challenges regarding service quality. From the TQM approach, opportunities for improvement were identified in different areas of the organization, both in the reliability of the services' outcomes, including the water treatment process and maintenance of the distribution network, and in customer service. Research Implications: The research suggests that the water supply company should adopt TQM as a strategy to improve service quality, promote customer satisfaction, address internal challenges, and seek constant improvement. Originality/Value: The study explores the application of TQM in a public service context, providing practical guidance and insights to improve service quality in a water supply company, with implications that may extend to similar organizations seeking to enhance their services and processes.

Quality in preschools through systematic quality work – a principal’s perspective

PurposeThe purpose of this paper is to explore existing and desired methodologies for systematic quality work to promote quality in preschools from the principal’s perspective.Design/methodology/approachA collaborative approach was used in this research project, and principals were asked to complete portfolio assignments. Their answers to those portfolio assignments were analysed by the research team and subsequently compared to total quality management values.FindingsExisting and desired methodologies for systematic quality work are presented and sorted into 13 and 17 groups, respectively. The principals desire four times more methodologies than they are presently using to promote systematic quality work, and the results show that they must extend their methodologies to support TQM values.Research limitations/implicationsThis research is based on answers collected from 18 principals in one municipality in Sweden.Practical implicationsThe use of the cornerstone model provides a framework to illustrate the application of TQM in preschools.Originality/valuePrincipals struggle to find time for systemic quality work. The presented results can be used to work systematically with quality in preschools and other organizations.

Implementation of Total Quality Management and its impact to Madrasah Aliyah (Islamic Senior High School)

There is a pillar that stimulates total quality management as a reference for education institution manager in adopting TQM. Field study was conducted in this research using a descriptive qualitative approach through case study. Interviews, documentation, and observation were employed to collect field data. Data analysis techniques used in this research included data reduction and conclusion drawing. Data Triangulation was used to validate the data. The author obtained data from the Principal, Vice Principal, Head of School Administration, Head of Committee, teachers, students, and some alumni of MAN 4 Pondok Pinang South Jakarta, whom the author considers to have representative values to reach the data. The research findings show that this school has implemented the ISO-9001:2008 Quality Management System. It reflects that, this madrasah has been managed well approved with its various achievements achieved by MAN 4 Model from local and national levels. Thus, it has an impact on students and teachers who are responsible for these achievements. Moreover, this school has integrated modern administration, especially for outside relation or stakeholders. Thus, the application of TQM affects on stakeholders' satisfaction on the increasing students' achievement and staff excellent service.

Impact of Teachers’ Demographics on Total Quality Management Parameters—The Case of Primary Education

The purpose of this paper is to highlight the application of TQM in primary education (PE) by exploring teachers’ views and, more specifically, by examining the impact of their demographic data on their attitude towards TQM. A study was conducted among teachers in Greek public primary schools with the aim being to investigate their views on seven TQM parameters. The study used a structured questionnaire that was positively evaluated for validity and reliability. In total, 2088 completed questionnaires were collected, and non-parametric tests were employed. The results reveal statistically significant differences among groups of respondents based on gender, job–position, educational level, age, and years of experience in PE, as well as geographical location of the school. The study provides real-time empirical evidence of TQM in PE, enriching the existing literature, which lacks empirical and validated data from the PE level. The data revealed by the study indicate differences in perception of the TQM concept and its application among the participants, and their response should be further analysed to explore the reasons that generate them and, thus, facilitate the initiation of TQM practices within a PE school environment.

Pengaruh Total Quality Management dan Kinerja Karyawan terhadap Employability Skill di UPTD BLK Disnaker Kota Semarang

Employability skills are an important issue that must be considered more deeply in the world of work. It is related to TQM and employee performance in an organization. The purpose of this study was to determine the effect of TQM and employee performance on employability skills at UPTD BLK Disnaker Semarang City. The target of this research is graduates of training participants at UPTD BLK Disnaker Semarang City. This study used a quantitative research method with an ex post facto research approach by distributing questionnaires. The data that has been obtained is then analyzed with multiple linear regression analysis. This study resulted in the finding that TQM and employee performance have a positive influence on employability skills. The implementation of the training process is accompanied by the application of TQM and good employee performance from the UPTD BLK Disnaker City of Semarang, so the employability skills of graduates of the training program will also increase. The importance of the contribution of all parties involved in the training process is able to encourage increased employability skills of the trainees. The benefits of research for the development of knowledge are adding references to empirical evidence regarding studies and discussions regarding the influence of TQM and employee performance on employability skills.

Total Quality Management in Secondary Education and its Relationship to Student's Satisfaction: A Case Study of the Second Ghobeiry Public Secondary School for Girls

There is no doubt that total quality management affects administrative method to raise the quality of educational outcomes, and the opinion of the students is an indication of its adoption. Therefore, this study aims to measure the level of students' satisfaction, and determine the effect of the relationship between achieving the requirements of TQM at students' satisfaction. The opinions of 142 female students of a secondary school were surveyed using a special form. Relying on SPSS, the study concluded that TQM application requirements is to agree to a moderate degree, and that there is a significant relationship between the level of achieving TQM requirements and the students' satisfaction, and that there are no significant differences between the level of students' satisfaction between the first and second grades. There are significant differences between the level of student satisfaction in favor of the third secondary grade versus the level of students' satisfaction in the first and second grades. It concluded some recommendations directed to the school administrations to be taken into consideration in order to understand the reality more accurately and identify the deficiencies and work on them to improve the quality of education by activating the TQM in secondary schools.

Factors Affecting Total Quality Management among Government Offices during COVID-19 Pandemic

The study was conducted to determine the underlying factors affecting total quality management during the Covid-19 pandemic. The study used a qualitative nonexperimental research design using exploratory factor analysis. A total of 120 respondents were recruited through stratified random sampling among government agencies in Davao city to answer a 30-item researcher-made questionnaire. Results of the study revealed that most of the respondents were college graduates, female, and have permanent occupational status. The findings show four factors affecting total quality management during a pandemic: challenges in the workplace, flexibility in keeping quality process, entrenching a culture of quality, and management involvement. A framework on factors affecting total quality management during the pandemic was developed. It was recommended that Government agencies should provide a clear guideline by adopting new procedures in the application of TQM in the new normal, conduct virtual seminars and trainings to employees, innovate strategies and mechanisms on the processes, top management must consistently monitor and control the system, focus on improving, listen feedbacks on clients and respond to change for quality service.

TQM implementation and higher educational institutions’ performance from a Libyan perspective

The key to success and sustainability in higher education institutions in maintaining a higher level of quality. Over the past two decades, the higher education system has been evolving in this dynamic context. Extreme obstacles are imposed not just on the graduates, but also on the educational institutions, due to the stakeholders' extremely high expectations of them. Not only can poor administration in higher education institutions harm its graduates, but it also has a negative effect on the economy. Therefore, the purpose of this study is to determine the key elements influencing the application of TQM in higher education institutions. A comprehensive literature study focusing on TQM theories and numerous empirical experiments was done. This study identified the four most significant characteristics that influence the application of TQM in educational institutions based on a survey of the relevant literature. This study generates a standardised questionnaire based on earlier research and distributes it to numerous Libyan higher education institutions. 373 respondents out of 500 responded during the two-month period. Several statistical methods, including Confirmatory Factor Analysis and Structural Equation Modeling, were utilised to evaluate the hypothesis.

Human Resources based on Total Quality Management

Human resources owned by a company is the strength it has in order to be able to compete with other companies. company management will always create strategies to be able to create quality human resources. The strategy carried out will continue to move dynamically along with technological advances. One way to improve the quality of human resources is by implementing Total Quality Management or TQM. The application of TQM will provide many benefits for the company and the employees themselves. With TQM all aspects of the company such as leadership and employee training will be well planned and supervised. This study aims to determine the role of TQM in empowering human resources in companies. All expert opinions say that the implementation of TQM will have a positive impact on empowering the human resources they have. The disadvantage of implementing TQM is that the costs incurred are quite high. Management needs to think of more strategies in order to get a lot of benefits but not interfere with the company's financial situation.

Applying the Philosophy of Total Quality Management to Curriculum Design and Delivery

Curriculum is an essential element of education required to capacitate individuals for life. To meet upcoming demands of 21st century it is necessary to apply modern management philosophy known as Total Quality Management to set guidelines for curriculum design and delivery. Therefore, the main purpose of this paper is to look at how the TQM paradigm might be used to curriculum design and delivery, particularly in higher education institutions. The main objectives of the study included views of male and females about emergent philosophy of TQM into curriculum design and delivery in Pakistan and application of TQM into curriculum design and delivery in the higher education institutions of the Pakistan Stratified random sampling was used to choose the study's sample.. From 5 Public-sector universities of the Pakistan 320 respondents (Vice Chancellor, Deans, Registrars, Teachers and the students) were selected as sample of the study. A self-developed questionnaire was used as a tool for collection of the data. Data were analyzed by applying t-test, one-way ANOVA and Post-hoc (LSD). The key findings of the data analysis demonstrated that the TQM paradigm did not nurture much in terms of curriculum design and delivery in Pakistan's higher education institutions. Upon findings it is recommended that doctrine of TQM should be utilized in the formulation of curriculum and implementers should be trained accordingly for its real application.

The Impact of Total Quality Management on E-Government Implementation in Jordanian Governmental Institutions

The primary goal of this research is to examine the impact of TQM and e-government on service quality within Jordanian public sector entities. To achieve the study's goal, a self-administered form was designed to elicit the opinions of seventy middle and senior managers from five government agencies.The study's significance stems from its arrangement to clarify the impact of Total Quality Management and data technology collaboration on public-sector reform programs. Specifically, to assess the impact of the integrated relationship between the use of e-government and TQM on the quality of service provided by Jordan's public sector.The study's findings revealed that the establishments studied used completely different dimensions of total quality management throughout the implementation of some stages of e-government. The findings also revealed a direct relationship between the development of Total Quality Management and e-government and service quality. Lastly, the study established the relationship and impact of the interaction between the application of TQM and e-government on public and service sector in Jordan.

MEMBANGUN SUSTAINABILITAS (CONTINUOUS IMPROVEMENT) DALAM PENDIDIKAN

Management of educational quality improvement is the integration of all function and processes within an educational organization in order to achieve continuous improvement of the quality of school outputs and services. The main objective is the satisfactions of the clients or customers. The application of TQM in the context of educational organizations is based on a framework that educational managers are able to make the process of continuous improvement. Eventhough at the beginning TQM itself was used by the company or business sector but today has grown up and spread to the world of education. It is because basically, the management system between the company and the management of the education system is relatively the same, especially related to the primary goal of TQM that is to give priority to customer satisfaction and quality compared to other things. Thus, the quality of education is a key sector for TQM concepts to develop an institution variously, creatively and innovatively.

Implementasi Total Quality Management (TQM) Dalam Upaya Meningkatkan Kinerja Karyawan di Cv Idola Indonesia Bandung

This research is motivated by the very tight competitive conditions in the manufacturing industry, where management is required to use a good management system and can be used as a tool to improve employee performance. The purpose of this study was to determine the application of TQM, TQM constraints, and employee performance in CV Idola Indonesia and to determine the effect of TQM implementation in improving employee performance at CV Idola Indonesia. This study uses a descriptive qualitative research approach. This research was conducted at CV Idola Indonesia Bandung. The research informants were the main director, general manager, and employees. The data collection techniques used were observation, interviews, documentation, and literature study. The results of the study can be concluded as follows: (1) The application of TQM in CV Idola Indonesia Bandung consists of five TQM elements which include: focus on customers, obsession with quality, long-term commitment, teamwork, and employee involvement and empowerment. (2) Constraints in the application of TQM at CV Idola Indonesia are differences in attitudes and thoughts between employees. (3) Employee performance at CV Idola Indonesia is seen from the indicators of quality, quantity, timeliness, effectiveness, independence, and work commitment. (4) Employee performance at CV Idola Indonesia increased thanks to the implementation of TQM.

The soft side of TQM and teachers job satisfaction: an empirical investigation in primary and secondary education

PurposeThe current study provides insights on the application of critical soft TQM practices in primary and secondary education and their impact on teachers' job satisfaction (TJS).Design/methodology/approachBased on a review of the literature related to TQM application in primary and secondary education, six soft TQM elements were traced as critical to the success of TQM implementation in the school environment: participation/involvement in continuous improvement, teamwork, empowerment, appraisal systems/recognition and reward for quality, training and development (T&D) and leadership (vision/commitment to quality culture). Moreover, their relationship to JS was theoretically founded and empirically tested. An online questionnaire was used as the research instrument. The participants were 200 primary and secondary public school teachers working in urban, semi urban and rural regions of Greece. After assessing the validity and reliability of the measurement scales, multiple regression analysis was applied to test the hypothesized relationships.FindingsThe research findings revealed that leadership and empowerment are the most highly implemented TQM practices in primary and secondary education. Moreover, participation/involvement, appraisal systems/recognition and rewards and leadership were the TQM elements that had a positive association with TJS.Practical implicationsThe outcomes of the study are of help to school principals and policy-makers in order to design and implement TQM policies that advance the quality of teaching and the effectiveness of processes in the primary and secondary education system, as well as to satisfy and motivate teachers for continuous improvement.Originality/valueThis was, to the best of our knowledge, the first study that has explored the impact of soft TQM elements on TJS.

Total Quality Management (TQM) dalam Pelaksanaan Program-Program Berbasis Karakter Religius


 Total Quality Management is a reference in education in educational institutions based on the quality of processes, services, human resources and results. Management consists of several things including: planning, implementation, evaluation and follow-up. Schools which strengthen religious character are efforts to develop education to realize national education in the midst of globalization. Often with that also the demands of society want higher quality education not only in the academic field (cognitive and psychomotor), but in the field of morals, character or character (affective). This research is to describe the application of TQM in strengthening religious character consisting of customers, teamwork and continuous improvement. This study uses a qualitative descriptive approach, with the method of observation, interviews and documentation. The research subjects were school principals, vice principals, educators, education staff, students and student guardians. Data validity with triangulation. Analysis is Miles and Huberman's interactive analysis model through data collection, data reduction, data presentation, and conclusions. In general, this research shows that in the implementation of TQM it must: (1) Focus on customers, namely serving all the needs of students, educators, educational staff, guardians of students and the community, (2) implementation of strengthening religious character integrated with intracurricular, co-curricular, extra-curricular activities and habituation, (3) Evaluation in the form of an integrated attitude in each daily assessment, midterm assessment, final semester assessment, and grade promotion examination, (4) teamwork is carried out by involving and empowering all components of the school, both educators and education staff, ( 5) continuous improvement includes: The use of the new National curriculum, improvement of academic and educational staff performance, as well as improvement of supporting physical facilities and infrastructure.
 
 
 

Measurement of Total Quality Management of Private Universities

This research aims to examine the TQM application in education using SERVQUAL and the quality function deployment (QFD) based on the students' perspectives. Globalization in the current technological era requires every country to be able to face increasingly fierce competition. Indonesia ranked 41st below Malaysia, Thailand, and Singapore out of 137 countries in 2017-2018 Global Competitiveness Index. Quality human resources are the only choice to win the competition. TQM can be used to produce the right quality standards to produce competent and competitive graduates. This study aims to discuss how the application of TQM in education uses SERVQUAL and also the quality function deployment (QFD) based on student perspectives. The results showed that the quality of technology is one of the important elements that are highly expected by students but have not been fulfilled by the university.

PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT TERHADAP KINERJA KEUANGAN DENGAN SISTEM PENGUKURAN KINERJA SEBAGAI VARIABEL MODERASI PADA CV MUTIARA ABADI SEMARANG

The optimal application of TQM must be followed by the application of elements from the management accounting system, one of which is the performance measurement system because it can help the achievement of strategic objectives and short-term goals of the company. This research aims to analyze the effect of implementing Total Quality Management on financial performance with a performance measurement system as a moderating variable on CV Mutiara Abadi Semarang. Data analysis method used is Moderated Regression Analysis to determine the effect of moderating variable. This research shows that Total Quality Management has a significant effect on financial performance, the performance measurement system has no significant effect on financial performance and the performance measurement system does not moderate the relationship between Total Quality Management and financial performance.

An ANP-Balanced Scorecard Methodology to Quantify the Impact of TQM Elements on Organisational Strategic Sustainable Development: Application to an Oil Firm

This paper presents a methodology for quantifying the impact of Total Quality Management TQM elements on organisational strategic sustainable development, integrating within it the well-known strategic management tool of Balanced Scorecard to represent the strategic part of the organisations, and the multi-criteria technique Analytic Network Process (ANP) to identify and quantify the mentioned impact. Additionally, the application of TQM generates directly some organisational improvements—or outputs—which help model a decisional ANP network constituted by all three building blocks—TQM elements, strategic objectives and outputs—and their interrelationships. The application of the methodology to an oil firm carried out by an expert group offered, from a decision-making point of view, meaningful results that were developed following three different analyses: Global analysis, which identified the global weight of each variable; Analysis of Influences, which established sound cause–effect relationships between the variables to identify the elements—TQM and outputs—that are more important to achieve the strategic objectives; and the Integrated analysis, which pointed out which TQM elements should be fostered in order to achieve the most important sustainable strategic objectives. Finally, it is suggested to apply the methodology to other types of size and sector activity organisations, as well as to use other techniques that introduce fuzzy elements.