TQM implementation and higher educational institutions’ performance from a Libyan perspective

Abstract

The key to success and sustainability in higher education institutions in maintaining a higher level of quality. Over the past two decades, the higher education system has been evolving in this dynamic context. Extreme obstacles are imposed not just on the graduates, but also on the educational institutions, due to the stakeholders' extremely high expectations of them. Not only can poor administration in higher education institutions harm its graduates, but it also has a negative effect on the economy. Therefore, the purpose of this study is to determine the key elements influencing the application of TQM in higher education institutions. A comprehensive literature study focusing on TQM theories and numerous empirical experiments was done. This study identified the four most significant characteristics that influence the application of TQM in educational institutions based on a survey of the relevant literature. This study generates a standardised questionnaire based on earlier research and distributes it to numerous Libyan higher education institutions. 373 respondents out of 500 responded during the two-month period. Several statistical methods, including Confirmatory Factor Analysis and Structural Equation Modeling, were utilised to evaluate the hypothesis.