The general objective of this feasibility study is to demonstrate the plausibility of developing organisational capabilities-based framework and demonstrate that the right mix of theories and methodologies have been considered. The small field study was conducted at Oregon Health and Science University (OHSU) with the Care Management Plus (CMP) Team. CMP is an evidence-based HIT application for older adults and chronically ill patients with multiple conditions and the innovation includes software, clinic processes and training. Use of qualitative research-based case study, with application of diffusion theory and dynamic capabilities using the unified modelling language (UML) notation are demonstrated in this field study. In the following sections, data collection, analysis, results, conclusions and limitations of research along with propositions for future research are discussed.