Application-based Transportation Research Articles

The Resolution of Ojek Online Vs. Traditional Public Transportation Conflict

Nowadays, the demand for people mobility is getting higher. The breakthrough of online application-based transportation innovation such as Go-Jek combining transportation with communication technology through smartphone requires the people to decide which transportation is most compatible to their need. The presence of something innovative in many areas can get resistance, so can the presence of ojek online (online taxibike) in Garut Regency getting resistance from conventional transportation, particularly ojek pangkalan (base taxibike) and city public transportation (angkot) ending up with conflict. This research aims to provide an alternative solution by means of organizing conflict mapping, conflict resolution process, and conflict resolution. Research method employed was qualitative approach, while data was obtained through observation and interview with 8 informants. The result of research showed that factors becoming the main source of conflict are social factor related to the passenger preferring ojek online, ojek online picking up passenger in ojek pangkalan and city public transportation areas and economic factor including cheaper tariff of ojek online.

Building Trust and Quality of Customer Service Through Customer Satisfaction (Study of Gojek’s Customers in Malang City)

Transportation services are a substantial in people's lives due to its widespread in the community to facilitate their daily activities as working, traveling and others. A leading online ride-hailing company, Gojek, was founded by a Indonesian man, Nadiem Makarim in March 2014. It aims to reduce unemployment in Indonesia and provide solutions to congestion in the capital. Online application-based transportation services have been chosen by the public due to its easiness, more transparent cost calculation, and more satisfying service. Customers do not need to leave the house to order the service since they are highly possible to order it online with their smartphone devices.

Factors Affecting Decisions To Choose Application Based Transportation

The existence of service application for ojek and call taxi is a solution for people who have difficulty using public transport due to its accessibility and point to point pick up service. This study aims to determine the factors that influence customer decisions in using application-based “Motorbike Taxi” like Go-Jek. This research was conducted on the Putera Batam University’s students that have used Go-Jek application, with a sample size of 100 students as its respondents. The sampling technique used is incidental sampling method and is estimated to represent the population. Data analysis method used in this research is descriptively quantitative analysis of the factors that influence students in using the services of Go-Jek. The results showed that service quality factors that influence students’ decisions to choose transportation services based on “Motorbike Taxi” service orders consist of 6 factors: service, completeness of driving, security, trust, responsiveness and reliability, where the most dominant factor is service factor.
 Keywords: Application-based transportation, service quality, customer decisions

DAMPAK KEBERADAAN ALAT TRANSPORTASI ONLINE TERHADAP BECAK KONVENSIONAL DI KOTA BANDA ACEH

Developments in the field of technology have an impact on human life in various aspects, not least in the field of transportation. The development of technology inevitably affects people's mindsets. This condition also results in conventional rickshaws having decreased orders. The presence of online transportation causes competition such as injustice over the unequal income of each rickshaw puller and the increasing number of passengers in online transportation. This type of research is descriptive qualitative research. Data collection is done by conducting observations, interviews (interviews), documentation. The results showed that the characteristics inherent in conventional pedicab drivers are male, poorly educated, do not know the age limit, are Muslim and predominantly come from the Acehnese tribe. The presence of online application-based transportation in Banda Aceh has a positive impact in meeting the needs of transportation that is practical, safe, comfortable, and inexpensive, on the other hand online transportation has had an impact on conventional transportation namely conventional Pedicab drivers, Pedicab driver income has decreased orders so that driver deposit income conventional pedicabs are reduced every day. The presence of online transportation makes unsettled conventional rickshaw drivers, so online transportation drivers are less liked by conventional rickshaw drivers.Keywords: Impact, Conventional Pedicab, and Online.

Urgency of Employment Protection Regulation for Online Transportation Driver

The phenomenon of online application-based transportation services is actually an answer to people's needs for transportation that is easy to get, convenient, fast, and cheap. There are many factors making this online-based application is needed by many people, especially in big cities in Indonesia. Online transportation has become an alternative mode that people want after previously they have to use the conventional modes. Behind the convenience provided, the presence of GO-JEK and Grab has contradictions from various parties. There are no regulations specifically regulating worker protection for the drivers because in Law Number 13 of 2003 concerning Manpower (hereinafter referred to as the Manpower Law) only regulates formal worker. Thus, worker standards in the Manpower Law cannot be applied to online transportation drivers. The urgency to make rules regarding worker protection for online transportation drivers should be considered by the Government. Therefore, it can create legal certainty and justice for the drivers like the formal workers.

Kontribusi harga dan kepercayaan konsumen untuk membentuk kepuasan pengguna transportasi berbasis aplikasi

The rapid growth of internet usage has affected several sectors of human life, not least in the transportation sector. The implications of mobilizing the use of application-based transportation (GoJek) are now a trend among people to travel from one place to another. This condition illustrates that the intensity of the use of application-based transportation will have implications for the level of user satisfaction. The purpose of this study is to determine the contribution of price and consumer confidence to consumer satisfaction of users on the basis of application transportation. This research uses a case study model by involving students in one of the tertiary institutions in Pematang-siantar City. The number of samples in this study were 322 students obtained through non-probability sampling techniques with a purposive sampling method. Data collection uses an online questionnaire that is distributed to all samples in the form of a link (URL). Data analysis uses SEM test models consisting of measurement models and structural models. The results of research and hypothesis testing explain that price has a significant effect on user satisfaction of application-based applications. Furthermore, consumer confidence has a significant influence on user satisfaction based on application applications.

Building satisfaction and loyalty of student users ojek online through the use of it and quality of service in tangerang city

Online motorcycle is part of a breakthrough in the field of technology that uses applications as a liaison between users and drivers that greatly facilitates booking, in addition to routes and fares that can be directly seen to make it easier for users to calculate how much time and how much it costs to pay for his journey. Moreover, in some consumers online transportation applications are inherent in everyday life. For those whose homes are far from the reach of public transportation, online motorcycle taxis are very reliable. The purpose of this study was to determine the effect of IT utilization and service quality on the satisfaction and loyalty of students who use online motorcycle. This research was conducted in July and August 2019 in Tangerang City. The respondent is a student who uses online application-based transportation focused on Grab and Go-Jek considering that the two companies are the most popular in Tangerang City as many as 100 students. Utilization of IT through the use of the Gojek application includes 19 types of services, has 12 bank partners, collaborates with 125,000 merchants while Grab only has 8 services, but more driver partners, 2 million driver partners on the platform (two wheels and four wheels), controls 95% third-party taxi hailing market share and 75% private vehicle hailing. The analysis shows that there is a significant influence between IT users and service quality with customer satisfaction and loyalty online motorcycle.

By Hook Or By Crook: From Pedicab Drivers to Company Owners through Start-Up Worker Co-Operatives

Disruption of information technology has threatened several jobsin the informal sector. As a result, the income gap between the rich and the poor can get wider. In Purwokerto, Central Java, the emergence of online application-based transportation has disrupted the work of becak drivers. This research used actionresearch method. In action research, researcher conduct research and at the same time make changes and interventions to the object. In the first stage, diagnosis,it was found that becak drivers' work was no longer competitive. Therefore, the intervention made with establishing a start-up worker co-operativesmodel, an online-based worker-cooperative for former becak drivers. In this model, becak drivers are directed to work in service sectors, such as cleaning service, gardener, plumber, and other service works.Orderingprocess can bemade through online application which can be downloaded for free in android devices.There are two implications in this study. First, in theory, this study offers a relatively new model, start-up worker co-operative. This model enables all workers to be owners in their co-operative company. Second, in practice, if successfully implemented, this model can be replicated for other sectors and other regions. As a result, start-up worker co-operative can be one solution to overcome income inequality.

Is online application-based transportation a means of supporting education?

This research is motivated by the importance of uncovering questions “is online application-based transportation a means of supporting education?” because of the development of public transportation in Indonesia is not just ordinary transportation but now has developed online application-based transportation. This online application-based transportation is widely used by the public for various purposes, including education. The research method used was a survey with questionnaire instruments to 477 respondents in several cities in West Java, Indonesia consisting of the high school students, the college students and the parents. Data processing was carried out in a qualitative descriptive. The results showed that most parents and almost half of the high school students and the college students stated that the online application-based transportation is a means of supporting education. From the results of this study, it can be concluded that half of the respondents said yes, and the other half stated no

Analysis of the Selection Factor of Online Transportation in the VIKOR Method in Pematangsiantar City

Transportation plays an important role in helping every community activity and also has an important function in economic, social and developmental development. Online transportation provides alternative transportation solutions in the middle of the density of vehicles to be fast and able to reach places that are likely to be inaccessible to other public vehicles. People who usually use public transport or conventional taxi services have begun to switch to online-based taxis that are considered cheaper and more practical. Market research institutes in Southeast Asia show that 250 million Indonesians are quickly adapting the growth of application-based transportation (taxis and ojek online) to facilitate their lives. Various factors that influence people prefer online transportation compared to public transport or conventional taxis. The purpose of the study is to determine the main factors that people prefer to use Oline transportation. The study used the VIKOR method system which obtained the results based on the VIKOR index value where alternative A1: Easy and Safe (VIKOR index value 0) as a rank one and alternative A2: Price (VIKOR index value 0.1809520) as the second rank.

FACTORS AFFECTING THE HOLISTIC PERCEPTION OF UBER IN DHAKA CITY TRANSPORTATION

In recent years, Bangladesh has undergone through tremendous changes in transport sector. Because of the increased demand of mobile application-based transportation, Uber has introduced ridesharing service in Bangladesh. The main purpose of this study is to understand the overall perception regarding this new services provided by Uber in Dhaka city. In view of its importance, the present study tries to identify the factors affecting the perception of consumers, drivers and car owners of Uber. This study is conducted by surveying 100 Uber riders, 60 drivers (30 motorcycle drivers and 30 car drivers) and 20 Uber car owners from different areas of Dhaka city. Data have been analyzed using multiple regression analysis. The result of this study is expected to benefit the ride sharing service providers and to help them understand the variables influencing consumers and drivers’ perceived value. Besides, future researchers can deal with different variables to study the factors affecting the holistic perception of Uber in Dhaka.

Strategi pemasaran jasa transportasi taksi konvensional menghadapi persaingan jasa transportasi berbasis aplikasi online di Surabaya

This research analyzes and explains the application of conventional taxi marketing strategy of Blue Bird in face of online application based transportation competition in Surabaya Indonesia. This research uses qualitative phenomenological approach. Data were collected from the operational and marketing managers of Blue Bird taxi (1 person), the driver (10 persons), and customer (10 people). To obtain complete information has been done observation, documentation, and interviews with open questions. The results show that Blue Bird's taxi marketing strategy consists of services, prices, distribution, promotion, people, physical evidence and processes that can impact on the company's performance is still not running well in the face of competition of online application-based transportation services. In terms of distribution strategies, people, physical evidence, and processes have been excellent but in product strategy, service, pricing, and promotional strategies are still in a weak condition. The implication of this research is that Blue Bird companies can improve their service innovation primarily on technology aspects, and then lower tariffs for consumers, and lastly use the internet medium to improve efficiency and cheaper than others so as to compete with online-based applications transportation services in Surabaya.