Antecedents Of Satisfaction Research Articles

Antecedents of motivation, job satisfaction and organizational citizenship behavior of contract of service employees in SAMARICA: A basis for human resource intervention

Antecedents of motivation, job satisfaction and organizational citizenship behavior of contract of service employees in SAMARICA: A basis for human resource intervention

Universities’ and Academics’ Resources Shaping Satisfaction and Engagement: An Empirical Investigation of the Higher Education System

Higher education research has claimed that the successful future of the educational service is highly dependent on the competencies and observations of the participants in the system, where service quality, employee satisfaction and engagement play an essential role in organizational competitiveness. Therefore, to contribute to the scarce investigation of the role of the institutions’ efforts in the support of engaged academics, we aim to assess the quality of higher education from an internal angle by investigating universities’ and academics’ resources as the antecedents of job satisfaction and engagement. The data from a survey with 322 academics from Macedonian public universities were analyzed using partial least squares structural equations modelling. The results of the estimated model reveal that institutional and educational capacities and academics’ adequate competencies are essential for accomplishing favorable perceptions, leading to a committed community dedicated to improving the higher education system. The implications underline that it is vital to recognize the institution’s potential by identifying and assessing the resources and capacities it possesses or can access. Moreover, to involve satisfied employees, universities must encourage academics’ position and integrity in the institution and promote harmonious collaboration while motivating their capacities and excellence development.

Continuance intention in financial technology: a framework and meta-analysis

PurposeAlthough many studies have sought to address the topic of continuance intention among Fintech customers, the reported findings are fragmented. Therefore, the present study proposes a research model that integrates the main constructs involved in Fintech continuance intention.Design/methodology/approachThe current study uses a meta-analytic-based correlation analysis of effect sizes, meta-regression analysis and meta-analytic structural equation modeling, with 247 effect sizes in 69 studies involving 26,140 respondents.FindingsThe results reveal continuance intention is driven by satisfaction and trust, with ease of use and usefulness being antecedents of satisfaction and trust. The authors also found evidence to show satisfaction partially mediates the relationship between ease of use and continuance intention and that trust fully mediates the relationship between ease of use and continuance intention and partially mediates the relationship between usefulness and continuance intention. In addition, the authors found that in Western countries, with higher Human Development Index levels and greater of use of electronic payment, satisfaction has more impact on continuance intention.Practical implicationsFrom a theoretical standpoint, this meta-analytic study has implications for the literature on Fintech by offering an empirical generalization on the strength of the antecedents of Fintech continuance intentions and by testing possible moderators in a wide range of countries and studies. In other words, this study’s goal is to broaden the scope of the research. Regarding managerial implications, it is important to listen to user opinions regarding the positive and negative points of their experience with these technologies and take them into consideration when planning improvements. Additionally, the analysis shows the importance of using data from user interaction with technology, obtained, for example, through big data analytics, whereby companies can see how users behave, how much time they spend accessing certain functions and which technological features they use most, and thus seek to improve whatever is needed.Originality/valueThis meta-analytic study advances the understanding of Fintech continuance intentions. Using the proposed approach, it is possible to generate accurate estimates of the effect size of each analyzed antecedent as the meta-analytic method jointly evaluates the results produced by a wide variety of studies performed in different contexts, allowing more accurate conclusions to be drawn.

Analysis of Factors Affecting Job Satisfaction and Its Impact on Burnout

Human resources are one of the important aspects that can and must be managed by an organization in order to make a maximum contribution. It will be difficult for a company to operate smoothly and achieve its goals if its workforce is unable to execute its duties and functions properly. But each workforce has its own goals. Apart from the company goals that he must achieve, the workforce also has other goals to meet various personal needs. Therefore, companies need to consider the needs of each workforce so that they can feel satisfaction at work. The purpose of this study was to determine the factors that influence job satisfaction in nurses at the Regional Hospital of the City of Bukittinggi. This study uses a quantitative research design using Particle Least Square – Structural Equation Model (PLS-SEM). The sample in this study was 160 respondents. The results of this study are that three independent variables, namely working conditions and work autonomy as antecedents of job satisfaction are proven to have a significant and positive effect, and work family conflict is proven to have a significant and negative effect on job satisfaction. Furthermore, the results of the study show that job satisfaction has a negative effect on burnout. The outcome model (empirical model) of this study is known to have a small substantial prediction accuracy (R2) and moderate prediction relevance (Q2) on burnout as the predicted dependent variable

The Mediating Role of Chinese Values in the Satisfaction of Work-Life Balance among Chinese Bank Employees: A Case Study

The topic of Work-Life Balance has become a widely discussed issue in Western contexts due to the rising stress levels in both work and personal life. Only recently has the topic become popular in Asian countries, including Malaysia. While studies have explored the Work-Life Balance in the banking sector, there remains a scarcity of research examining the cultural aspect of the Work-Life Balance of Chinese ethnicity outside Mainland China. This study aims to fill this gap by exploring the mediating role of Chinese Values on the relationship between antecedents of Work-Life Balance (including work involvement, work overload, work support, family involvement, family overload, and family support) and Work-Life Balance satisfaction among Chinese bank employees in Sarawak, Malaysia. A quantitative method was employed to gather data from 52 Chinese bank employees, which was then analysed using IBM SPSS version 25.0, Pearson Correlation Analysis, and the PROCESS for mediation. The results of this study demonstrate that Chinese Values play a significant mediating role in the relationship between some of the antecedents of Work-Life Balance (work involvement, work overload, work support and family support) and satisfaction with Work-Life Balance. Based on these findings, it is recommended that some cultural aspects of Chinese values, which are usually accepted by other ethnicities, be considered when developing and implementing Work-Life Balance programs in the banking sector. The study highlights the importance of considering cultural differences in the design of workplace programs to improve Work-Life Balance satisfaction among employees.

The antecedents of patient satisfaction: Evidence from super-specialty hospitals in Tiruchirappalli in India

ABSTRACT This study explores the determinants of patient satisfaction in the healthcare industry in a developing country. The effect of healthcare services, supportive services, and auxiliary services were conceptualized in three models. After checking the measurement properties of the survey instrument, the hypotheses were tested using the data collected from 748 in-patients from five super specialty hospitals in Tiruchirappalli in southern India. The physicians’ services, intensive care unit (ICU) services, operation theatre (OT) services, and outpatient department (OPD) services had a significant positive influence on patient satisfaction. The results also suggest supportive services, including nurse, technical, and administrative services, played an essential role in increasing patient satisfaction. Finally, patients were satisfied with the registration process, transportation, and housekeeping services, including cleanliness in the hospitals. The results did not find support for pharmacy services, emergency services, and hospital security impacting patient satisfaction. The findings provide recommendations for the administrators of healthcare units to improve patient satisfaction.

Can chatbots satisfy me? A mixed-method comparative study of satisfaction with task-oriented chatbots in mainland China and Hong Kong

Task-oriented chatbots are gradually being used across the globe. Most notably, while chatbots have for a long time penetrated users’ daily lives in mainland China, Hong Kong is still struggling to improve and promote its chatbot services. To determine whether antecedents of satisfaction and usage intention differ based on different stages of chatbot adoption and development, we conduct a comparative study based on a research model that integrates the Delone and McLean Information System success model and privacy concerns. The model is developed and examined using a mixed-method approach. After conducting focus group interviews (N = 15) in both regions, online surveys were conducted in mainland China (N = 637) and Hong Kong (N = 647), respectively. Based on qualitative exploration, we identified critical factors of perceived quality and privacy concerns. The quantitative findings further illuminate the different roles of the antecedents in the two regions. The results show that usage intention can be positively influenced by satisfaction, and satisfaction can be increased by relevance, completeness, pleasure and assurance in both regions. However, response time and empathy are factors influencing satisfaction only in mainland China. Privacy concerns cannot influence satisfaction in both regions.

The Antecedents of Customer Satisfaction in the Portuguese Telecommunications Sector

This study’s primary goal is to examine the elements that affect customer loyalty and satisfaction with Portuguese telecommunications. Indeed, customer loyalty and satisfaction are crucial factors in guaranteeing the success and expansion of the services sector. Furthermore, it aims to include customers’ privacy perceptions in a thorough model. A structured questionnaire was adapted from previous studies in the field, collecting a total of 357 valid responses. The suggested hypotheses were tested using multiple statistical techniques to assess the reliability and validity of the gathered data, culminating with path analysis through Structural Equation Modelling. The research results demonstrate that consumer loyalty is highly impacted by satisfaction. On the other hand, service quality significantly influences customer satisfaction, whereas trust and perceived value have a positive yet insignificant impact on this construct. Additionally, perceptions of privacy risk were found to affect customer trust positively and significantly. Considering that the data used for this analysis were collected exclusively in the Portuguese market, inferring the same findings in different countries should be made prudently. As this study only comprised of one of the perceived value dimensions, the results associated with this construct should also have that in mind.

Value co-creation in tourism and hospitality: A systematic literature review

In this study we organize and analyze the literature on value co-creation in tourism and hospitality. For this purpose, we conducted a systematic literature review with 298 articles published between 2009 and 2020 indexed in the Web of Science database. We analyzed the methodological and thematic perspectives, as well as the theoretical relationships presented in all studies. We identified four main themes focusing on a) interactions & social networks, b) strategy & innovation, c) sharing economy, and d) value co-creation consequences. Interaction, engagement, and service innovation were the most studied antecedents of value co-creation, and satisfaction, perceived value, and loyalty as the main consequences. Few studies examined value co-creation as a mediating or moderating variable. Finally, we present a conceptual framework including antecedents, consequences, mediation, and moderation (ACMM) involved in value co-creation, to provide a broad understanding of the different perspectives analyzed in this study.

Investigation of the Effect of Personal Values and Personal Traits as Mediator Variables on Job Satisfaction and Sales Performance

Values and personality influence decision-making, motivation, attitude, interpersonal relationships, behavior, and performance. Personal values influence traits; people try to behave in a way that is consistent with their values. Values are the drivers of behavior, including workplace behavior. The relationship between personal values and behavioral outcomes may have been explored empirical studies in various disciplines but limited to a few studies in management. In addition, the effect of job values on performance, in general, was investigated. However, when the effect of personal values on performance and job satisfaction is considered, it becomes clear how important it is to study this subject. Although many studies identify the antecedents of job satisfaction, the relationship of the Big Five personalities with job satisfaction has been much less studied. The aim of this study; It examines both direct and mediating relationships between values, personality, job satisfaction, and performance. Relationships were examined within the framework of Value Perception Theory. In the analysis, personal traits and personal values were measured formatively, while job satisfaction and sales performance were measured reflectively. It was found that personality traits do not have a mediating effect on the relationship between personal values and job satisfaction, and personality traits have a mediating effect on the relationship between personal values and sales performance. The theoretical contribution; It examines the mediating role of personality traits and provides more detailed information on the effects of values on sales performance and job satisfaction. The practical contribution; considering the impact of personality traits and values on performance, the candidate offers ideas for determining personality traits and values before making the final hiring decision.

How Customer Satisfaction Drivers in Online Reviews of Food Trucks and Quick Service Restaurants Differ: Proposing the Concept of Anticipation

Although food trucks have attracted significant attention among the dining public, little is known in the academic literature about what drives consumer satisfaction with them. Employing a grounded theory methodology, we analyzed a large set of Yelp reviews to determine whether the antecedents of satisfaction with food trucks differ from those associated with quick-service restaurants. We found that for most attributes, positive experiences at food trucks have smaller upward effects on satisfaction than they do for quick service restaurants, whereas negative experiences have larger downward effects. We further found that comments about anticipation appear far more frequently in food truck reviews, suggesting that the downward effect of negative experiences may be attributable to expectations. This has implications for theory in that it suggests some modifications to conventional instruments for measuring satisfaction. It also has implications for management practice, in that it suggests best practices with regard to managing expectations of food trucks.

Service innovation and delivery as antecedents of satisfaction and loyalty: a study of Indian retail banking

Service innovation and delivery as antecedents of satisfaction and loyalty: a study of Indian retail banking

Antecedents of satisfaction and continuance intention towards e-learning adoption in school education in India - teachers’ perspective during COVID-19 pandemic

Antecedents of satisfaction and continuance intention towards e-learning adoption in school education in India - teachers’ perspective during COVID-19 pandemic

Service innovation and delivery as antecedents of satisfaction and loyalty: a study of Indian retail banking

Service innovation and delivery as antecedents of satisfaction and loyalty: a study of Indian retail banking

Antecedents of Job Satisfaction and Its Progressive Intertwinement with Organizational Commitment: From a Higher Education Perspective

AbstractAs higher education institutions assume an ever-increasing role in the global shift to a knowledge-based economy, the requirement for a sufficient number of skilled academic staff as knowledge producers and disseminators at each institution becomes critical. In spite of this, schools and universities, like many other organizations, are seeing a major exodus of staff owing to poor job satisfaction and organizational commitment. To overcome these critical concerns, a thorough grasp of the factors acting as the driving force behind job satisfaction and its intertwinement with organizational commitment is vital. This study is conducted utilizing a PLS-SEM approach in order to achieve the stated objective. This research demonstrates the favorable influence of job rewards, job attributes, job stress, dispositional affects, job responsibility, and profession attractiveness on employee work satisfaction, as well as the negative effect of job stress. In addition, this study demonstrates the reciprocal nature of the relationship between job satisfaction and organizational commitment, with the influence of organizational commitment on job satisfaction predominating over the influence of job satisfaction on organizational commitment. This research not only contributes to the enrichment of the relevant literature and the resolution of the associated academic debate, but it also gives evidence-based policy suggestions that can be implemented to increase employee job satisfaction and organizational commitment.

Neighbourhood satisfaction, quality of life and place attachment: a study on urban locations in India

The present study examines the antecedents of neighbourhood satisfaction, quality of life, and place attachment of residents living in the urban locations of Gurugram, India. Survey data from 321 residents (293 considered usable) of 17 private residential estates was collected and analysed by performing PLS-SEM. Results revealed that liveable amenities followed by environmental features and social aspects of neighbourhood environment positively and significantly impact to neighbourhood satisfaction of residents. Results also indicate that residents' quality of life is significantly influenced by their neighbourhood satisfaction, environmental features, liveable amenities, and social aspects of neighbourhood environment. Finally and most notably, residents' place attachment to urban locations is significantly affected by their quality of life and neighbourhood satisfaction. This study will contribute to future researchers for measuring the impact of liveable amenities, environmental features, and social aspects on residents' neighbourhood satisfaction and their quality of life or subjective wellbeing and place attachment perception.

Investigating hostels revisit intention in Taiwan: the moderating effect of customers' desire

The present study examines the potential relationship existing in customers' desire, satisfaction, trust and revisit intention in hostel services patronage in Taiwan. It employs the expectation-confirmation theory to examine the potential relationship among variables which are the antecedents of customers' satisfaction and trust, a moderating variable, namely desire was integrated into the research framework. A survey questionnaire included a sample of 200 subjects of respondents and was collected over five hostels located in the metropolitan cities of Taiwan. Expectations and perceived values both have substantial effects on customers' satisfaction. In addition, satisfaction per se has a significant effect on trust and revisit intention. A major unusual finding is that desire has a positive moderating effect on trust and revisit intention. Surprisingly, there is a negative moderating effect of desire towards satisfaction and revisit intention. Service quality and trust were not critical whereas expectation satisfaction and desire are the critical factors.

Analiza karakteristika radnog mesta koji dovode do visokog nivoa zadovoljstva zaposlenih u Rumuniji

Job satisfaction is one of the most analysed job attitudes which may have significant positive consequences on the individual-level and organizational-level performances, too. This is why companies have to analyse the antecedents of job satisfaction. Work design and work characteristics have compelling impact on employees' job satisfaction. The aim of this paper is to identify the work characteristics with the highest impact on job satisfaction across various occupations and positions in Romania. The empirical research had been carried out within the Global Work Design Project initiated by the Academy of Management HR Division, based on the work design questionnaire (WDQ) developed by Morgeson and Humphrey (2006). The Romanian sample consisted of 394 employees from 69 organizations. In our paper we identify the job features and characteristics which lead to high job satisfaction. The findings may have empirical implications on companies' HR strategies not only in Romania, but also in other countries from the Central and Eastern European region.

Antecedents of Customer Satisfaction in Fine Dining Restaurants: Mediating Role of eWOM between Satisfaction and Brand Image

Antecedents of Customer Satisfaction in Fine Dining Restaurants: Mediating Role of eWOM between Satisfaction and Brand Image

The Job Satisfaction Antecedents of South African School Teachers: A Follow-Up Review

The Job Satisfaction Antecedents of South African School Teachers: A Follow-Up Review