The reduced point symmetry ${\mathit{C}}_{2\mathit{v}}$ of a zinc-blende-based (001) interface allows mixing between heavy- and light-hole states even under normal incidence. We have generalized the envelope function approximation to take into account such a mixing by including off-diagonal terms into boundary conditions for the envelopes. The normal off-diagonal hole reflection from a GaAs/AlAs(001) heterointerface as well as \ensuremath{\Gamma}-point interband matrix elements in GaAs/AlAs multilayered structures have been calculated and the results have been compared with those obtained by pseudopotential and tight-binding calculations. The best fit with the numerical calculations gives for the dimensionless heavy-light hole mixing coefficient values ${\mathit{t}}_{\mathit{l}\mathrm{\ensuremath{-}}\mathit{h}}$=0.9 and 0.32. The theory of exchange splitting of excitonic levels in type II GaAs/AlAs superlattices has been extended to include not only the heavy-light hole mixing but also an admixture of spin-orbit-split states in the heavy-hole wave function. An agreement between theory and experiment for the anisotropic exchange splitting has been achieved for ${\mathit{t}}_{\mathit{l}\mathrm{\ensuremath{-}}\mathit{h}}$=0.5. A tight-binding model has been used to relate the microscopic parameters with coefficients in the boundary conditions for the hole envelope function. The tight-binding model estimation of ${\mathit{t}}_{\mathit{l}\mathrm{\ensuremath{-}}\mathit{h}}$=0.44 is in reasonable agreement with the other estimations of ${\mathit{t}}_{\mathit{l}\mathrm{\ensuremath{-}}\mathit{h}}$. \textcopyright{} 1996 The American Physical Society.