Analysis Of User Satisfaction Research Articles

User Satisfaction Analysis of Online Public Access Catalog Using End User Computing Satisfaction Method

Libraries are organizations with the activities of collecting, processing, disseminating, preserving, and presenting information that in which the Online Public Access Catalog (OPAC) have been widely adopted. However, the analysis of OPAC satisfaction is still rare. This study discusses the analysis of user satisfaction of OPAC. This study aims to determine the effect of content dimensions, accuracy, format, ease of use, and timeliness using the End User Computing Satisfaction (EUCS) method, a method for measuring the level of user satisfaction of a system. SPSS software was used to analyze user satisfaction. Sig. value of the content variable is greater than 0.1 (0.667), hence the hypothesis zero (H0) is accepted. It means that the content variable has no effect on user satisfaction. Sig. value for the accuracy variable is less than 0.1 (0.009), hence the H0 is rejected. Therefore, the accuracy variable has an effect on user satisfaction. Sig. value of the format variable is less than 0.1 (0.054), hence H0 was rejected, implying that the format variable has an effect on user satisfaction. Sig. value of the ease of use variable is greater than 0.1 (0.700), hence H0 is accepted, meaning that the ease of use variable has no effect on user satisfaction. Sig. value of the timeliness variable was 0.120 (> 0.1), hence H0 is accepted. Therefore, the timeliness variable has no effect on user satisfaction.

Pengaruh Kepuasan Pengguna Aplikasi Belanja Online Berbasis Mobile Menggunakan Metode EUCS

Internet merupakan salah satu media yang dapat digunakan sebagai media pemasaran suatu usaha. Internet tidak pernah luput dari perkembangan teknologi yang saat ini telah mengalami peningkatan yang sangat pesat, salah satunya perkembangan teknologi di bidang perdagangan. Dalam dunia perdagangan terdapat istilah e-commerce atau perdagangan secara elektronik. Pengguna pada dasarnya akan melakukan penilaian dalam setiap transaksi yang dilakukannya, baik itu transaksi konvensional maupun transaksi digital. Semakin baik layanan yang diberikan oleh penyedia jasa, maka semakin besar kemungkinan pengguna untuk kembali menggunakan layanan tersebut artinya pengguna merasa puas menggunakan aplikasi tersebut. Penelitian ini membahas mengenai kepuasan pengguna aplikasi belanja online PT. ABC International Indonesia. Analisis kepuasan pengguna diukur menggunakan metode End user computing satisfaction (EUCS) yang terdiri dari 5 faktor, yaitu: content, accuracy, format, ease of use, dan timeliness. Pengumpulan data dilakukan melalui kuesioner yang diisi oleh pengguna layanan aplikasi belanja online PT. ABC International Indonesia. Untuk mengolah data yang didapat dari hasil kuesioner menggunakan software SPSS. Dari analisis yang dilakukan, menunjukkan variabel content, accuracy, format, ease of use dan timeliness yang diajukan semua hipotesis diterima. Sedangkan berdasarkan uji F menunjukkan variabel content, accuracy, format, ease of use dan timeliness secara simultan berpengaruh terhadap kepuasan pengguna aplikasi belanja online.

Integrated Performance Optimization of Higher Education Buildings Using Low-Energy Renovation Process and User Engagement

Building performance improvement through low-energy renovation traditionally involves building performance diagnostics of the existing building, technology evaluation, selection and implementation. Effective building performance diagnostics, post-retrofit assessment and user engagement are essential to deliver performance as well as achieving socio-economic and environmental benefits at every stage of the renovation project life cycle. User’s views are often ignored when renovating a building, causing sub-optimal energy performance, user comfort and wellbeing. This paper seeks to critically evaluate the low-energy renovation process and the role of user and stakeholder engagement in the strategic implementation of low-energy retrofit technologies for performance improvement of higher education buildings. The research focuses on renovation methodology, innovative materials/systems and end-user engagement throughout the renovation project phases (pre-renovation, the renovation process and post renovation). A mixed research method was adopted, which includes building performance modelling, monitoring and user evaluation questionnaires pre and post-renovation. The research is part of European Union (EU)-funded project, targeting 50% reduction in energy consumption using innovative materials and technologies in existing public buildings. The surveys allow comparative analysis of comfort levels and user satisfaction as an indicator of the efficacy of renovation measures. A new renovation process and user engagement framework was developed. The findings suggest that there is a direct relationship between retrofit intervention, improving energy performance of low-carbon buildings and the comfort of occupants. The technologies and strategies also appear to have different impacts on user satisfaction.

Evaluation and Analysis of User Satisfaction of Ride-Sharing Service: An Assurance and Empathy in Bangladesh Perspective

The key purpose of the research work is to evaluate and analyze ride-sharing service (RSS) users’ satisfaction, from the assurance and empathy perspective in Bangladesh. Factors applied in the study are adopted from the SERVQUAL dimensions (reliability, responsiveness, assurance, tangibility, and empathy). Data were collected with a structured questionnaire from RSS users from Dhaka city. Study hypotheses were tested with the regression analysis method in SPSS. And the result indicates that ride-sharing services are satisfaction generators from both the assurance and empathy perspectives. The study may provide some insights to the relevant service providers in planning further service offerings and improved services to ensure greater user satisfaction.

User experience evaluation of academic progress information systems using retrospective think aloud and user experience questionnaire

SIsKA-NG is the result of advanced development of the thesis management information system at the Computer Science Study Program, Universitas Pendidikan Ganesha. Usability evaluation needs to validate development results based on user requirements. This research aimed to identify problems and user satisfaction when using SIsKA-NG with student access. This research used Retrospective Think Aloud in specifying difficulties or user suggestions and User Experience Questionnaires to obtain user satisfaction scores. An evaluation was carried out on 20 respondents who were selected using simple random sampling from 139 active SIsKA-NG users. Retrospective Think Aloud produced 4 recommendations for improvement of SIsKA-NG. User satisfaction analysis showed that all aspects of the user experience were in the excellent category. The average score for each aspect was as follows: attractiveness aspect was 2,23; perspicuity aspect was 2,30; efficiency aspect was 2,49; dependability aspect was 2,55; stimulation aspect was 2,30; and novelty aspect was 2,35. Future research will focus on the evaluation of SIsKA-NG in all other study programs at Postgraduate program in Universitas Pendidikan Ganesha.

지역사회 문제 해결을 위한 시민참여형 공공주도 리빙랩 운영사례 및 성과 분석 : ICT 기반 스마트 환기 시스템을 통한 경로당 실내 공기질 개선효과 및 사용자 만족도를 중심으로

Purpose: Due to the recent deterioration of outdoor air quality and risk awareness of Corona19 worldwide, the importance of indoor air quality and ventilation management in multi-use facilities has been emphasized. This study, conducted in this background, concerns the application and demonstration of ventilation systems to improve indoor air quality of small senior citizen living center. Method: The Living Lab, an end user participative development method of innovative technology was adopted to investigate the problem and user demand in senior citizen living facility and to apply indoor air ventilation system reflecting them. This study also measured the change in indoor air quality before and after system installation, and conducted user satisfaction analysis. Result: The ventilation system was improved based on demand analysis through Living Lab and the results of measuring indoor air quality to determine the performance and implementation feasibility showed that the ultrafine particulate matter and the carbon dioxide improved by 87% and 30%, respectively. Users reported high overall satisfaction with the process and outcomes of Living Lab and they particularly noticed the effectiveness of learning. In conclusion, the Living-Lab led by pubic institutions is valuable in that it is a mean to identify and solving problems in local communities and an effective methodology that ensures the sustainability of projects and applied technologies.

User Satisfaction Analysis for Event Management Systems Using RAD and PIECES Framework

The National University Information System Student Association often holds events or activities every period it takes place but has not been integrated and well managed. Many problems were caused, such as: large costs, data loss, long queuing services, and large human resources. Seeing from these conditions, the authors conducted a study that aims to determine the level of user satisfaction analysis of the event management information system that has been designed for the activities of the National University Information System Student Association. This study uses 3 methods, namely Rapid Application Development (RAD), Waiting Line and PIECES. The average result of the analysis of respondents on questions on the performance aspect was 4.35, the information aspect was 3.6, the economic aspect was 4.45, the control & security aspect was 3.50, the efficiency aspect was 3.64 and the services aspect was 3,825. From the results of the average assessment of the total score for the PIECES aspect, it was obtained 3,894 or 77.88% of respondents said they were satisfied with this system. This research contributes to the governance of activities organized by the Information Systems Student Association so that they can be well integrated and managed.

Digital library service model for predictive analysis of user satisfaction based on multivariate fuzzy logic

PurposeThis paper aims to evaluate the user satisfaction criterion for qualitative assessment of timeliness and efficacy of digital libraries based on the multivariate fuzzy logic technique.Design/methodology/approachIn this paper, the performance of digital library services using fuzzy logic modeling are evaluated. This model based on fuzzy logic control is used to compute the dynamic response of users by using multiple independent variables. These parameters with inherent uncertainties in practical scenarios are characterized by fuzzy linguistic information.FindingsSeveral parameters determining the user satisfaction metric in the deployment of digital library exhibit implicit uncertainties which can be intelligently modeled by means of fuzzy control systems. Given the sample data set for the proposed fuzzy multi-attribute decision-making framework, the simulation results are used to compute various error performance measures in the estimation of the fuzzy output variables.Research limitations/implicationsThe size of the considered sample data set is considerably small. Scalable real-world data sets can be used to reinforce the statistical efficiency and accuracy of the proposed model. Moreover, other techniques such as evolutionary multi-objective optimization and the Markovian process can be implemented to explore the efficient correlation between different parameters influencing the users’ behavior and facilitate the general application of the proposed technique.Originality/valueThe paper applied a fuzzy design methodology in which several attributes related to the service of digital library and the affiliated online resource provisions are used to assess their synchronous impact on user convenience in accessing and manipulating the library information. End-users’ satisfaction is crucial for quality-based valuation of compliance with the time limitations and proficiency of digital libraries.

Analysis of Supply Trends and User Satisfaction of Domestic and Imported Agricultural Machinery

Analysis of Supply Trends and User Satisfaction of Domestic and Imported Agricultural Machinery

Heuristic-Based Journey Planner for Mobility as a Service (MaaS)

The continuing growth of urbanisation poses a real threat to the operation of transportation services in large metropolitan areas around the world. As a response, several initiatives that promote public transport and active travelling have emerged in the last few years. Mobility as a Service (MaaS) is one such initiative with the main goal being the provision of a holistic urban mobility solution through a single interface, the MaaS operator. The successful implementation of MaaS requires the support of a technology platform for travellers to fully benefit from the offered transport services. A central component of such a platform is a journey planner with the ability to provide trip options that efficiently integrate the different modes included in a MaaS scheme. This paper presents a heuristic that implements a scenario-based journey planner for users of MaaS. The proposed heuristic provides routes composed of different modes including private cars, public transport, bike-sharing, car-sharing and ride-hailing. The methodological approach for the generation of journeys is explained and its implementation using a microservices architecture is presented. The implemented system was trialled in two European cities and the analysis of user satisfaction results reveal good overall performance.

Analisis Kepuasan Pengguna Electronic Health Record (EHR) dengan Menggunakan Metode Delone and Mclean di Unit Rekam Medis RSUPN dr. Cipto Mangunkusumo

The rapid development of technology requires humans to move forward to compensate for this. Ease thatis obtained along with technological advancements in carrying out all activities so that the time spentbecomes efficient and can reach wider society. RSUPN Dr. Cipto Mangunkusumo has followedtechnological developments by using EHR which is used to facilitate the process of service in the medicalrecord unit from the patient coming to the patient coming out. EHR at RSUPN Dr. Cipto Mangunkusumostill has shortcomings that is loading long enough 5 minutes for 1 file search that inhibits storage officersand agreement officers in providing patient medical records, other conditions are some menus related toreports are not appropriate and still cannot be accessed so officers must process data in advance to beused as a report and the unavailability of EHR learning modules specifically for new users. The study aimsto analyze the satisfaction of users of EHR at RSUPN Dr. Cipto Mangunkusumo using DeLone andMcLean methods with 6 indicators namely system quality, information quality, use, user satisfaction,individual impact and organizational impact. This type of research used qualitative research with 20respondents. Based on the analysis of user satisfaction it is known that the EHR facilitates the work ofofficers, the information provided is of high quality, the functions provided help the work of officers. It isexpected that the analysis of user satisfaction with EHR can be used as an effort to improve electronicmedical records by adding report print menus, updating servers and creating EHR learning modules.

Analysis of User Satisfaction with Online Education Platforms in China during the COVID-19 Pandemic.

The outbreak of Corona Virus Disease 2019 (COVID-19) in various countries at the end of last year has transferred traditional face-to-face teaching to online education platforms, which directly affects the quality of education. Taking user satisfaction on online education platforms in China as the research object, this paper uses a questionnaire survey and web crawler to collect experience data of online and offline users, constructs a customer satisfaction index system by analyzing emotion and the existing literature for quantitative analysis, and builds aback propagation (BP) neural network model to forecast user satisfaction. The conclusion shows that users’ personal factors have no direct influence on user satisfaction, while platform availability has the greatest influence on user satisfaction. Finally, suggestions on improving the online education platform are given to escalate the level of online education during the COVID-19 pandemic, so as to promote the reform of information-based education.

Assessment of A Rainwater Harvesting System in A Multi-Storey Residential Building in Brazil

This article aims to present an economic feasibility and user satisfaction analysis of a rainwater harvesting system in a multi-storey residential building (where there is rainwater to supply toilets) located in Florianópolis, southern Brazil. This research used detailed methods and also considered the opinion and habits of users regarding the use of a rainwater harvesting system. The water end-uses were estimated through questionnaire survey in each flat. The potential for potable water savings was estimated using computer simulations. Simulations were performed using the computer programme Netuno, version 4 and economic feasibility analyses were performed considering different rainwater demands. Analyses associated with the habits of the residents, the satisfaction of users and the importance of saving potable water were also carried out. Showers were responsible for the highest share (54.2%) of water consumption in the flats, followed by the other end-uses: washing machine (21.3%), kitchen tap (9.3%), toilet flush (9.2%) and washbasins (2.6%). The most economically feasible system, which presented lower payback and higher internal rate of return, corresponds to the system sized to supply rainwater only to toilet flushing. Such a system would need a rainwater tank with a capacity smaller than the capacity of the one currently in use. In general, residents expressed satisfaction regarding the rainwater harvesting system installed in the building. The study is important because, besides obtaining water end-uses in the flats, it also investigates the perception of residents related to rainwater harvesting, which has been little explored in the scientific literature.

Analysis Of User Satisfaction On Self-Loan Services in Islamic State Institute (IAIN)Purwokerto Library

This study aims to determine the level of user satisfaction on the self-loan services in the Library of IAIN Purwokerto. The methodology applies a descriptive quantitative approach on the population of active visitors. The monthly mean visitors in 2018 is 9,810 people. The sampling technique uses Slovin formula with 10% sampling error of 100 respondents. Data is collected through methods of observation, questionnaire and documentation. Results indicate users satisfaction on each variables are scored at 3.03 on facilities, 3.12 on officers services, and 3.14 on the access, all out of 4 digit scores. The overall mean score 3.10 indicates a good user satisfactory level. The feedback from respondents includes needs on additional computers, library collections (books) placed on shelf a match numerical classification, and an increase in the number of circulatory books.

Analysis of Policy Changes and User Satisfaction of Road Transportation Services using Opinion Mining Techniques

Analysis of Policy Changes and User Satisfaction of Road Transportation Services using Opinion Mining Techniques

Analysis of User Satisfaction and Preferences In University Library Space and Furniture Design Based on a User Survey

Analysis of User Satisfaction and Preferences In University Library Space and Furniture Design Based on a User Survey

Analysis of user satisfaction of shared bicycles based on SEM

As the ideal transportation mode for the last mile trips of the residents in the city, shared bicycles are becoming more and more popular, and the market of the shared bicycles is experiencing rapid development. The explosive growth of shared bicycles brings many conveniences but also issues. There are many shared bicycles illegally parked around the areas where people are concentrated, which not only caused huge traffic impact, but also affected the normal life of urban residents seriously. Although there have been many studies on public bicycles before, the research on shared bicycles is scattered, fragmented, and there are few quantitative studies. To explore the current operation status of shared bicycle, the cause of the problem, management methods, and provide practical suggestions and opinions on the future operation and development of shared bicycles in the city, after investigating the shared bicycle travel data in Yangpu District, Shanghai, the data obtained is summarized and analyzed with the statistical methods. AMOS and SPSS22.0 are used to analyze the data in depth in this paper. Also, with the establishment of hypothesis, a path diagram and structural equation model is proposed, and path coefficient is calculated. The model is identified, evaluated, and corrected. The extent of the influence of the factors on user satisfaction of the shared bicycle is determined. All the latent variables proposed in this paper passed the significance test. Moreover, there are significant positive correlations between various factors analyzed in this paper and user satisfaction of shared bicycles.

INVESTIGATION OF THE WEB ANALYTICS ROLE IN IMPROVING THE EFFICIENCY OF THE ORGANIZATION`S PERFORMANCE

Web analytics allows you to collect and analyze information about visitors of Internet resources.The main metrics, used in web analytics, have been considered in the article, including domestic organizations in various fields of activity. The issue of increasing the profitability of an organization based on improving the web analytics system, focused on three aspects, has been examined: analysis of user behavior, analysis of the organization’s performance results, and analysis of user satisfaction. To determine the state of web analytics in the organization, as well as its influence on the profitability of a company, a matrix of web analytics influence on the profitability of the organization based on the A. Koshik matrix, − has been developed.

User-focused office renovation: a review into user satisfaction and the potential for improvement

PurposeThis paper highlights the importance of user satisfaction in office renovation. A user-focussed renovation approach can enhance user satisfaction in offices and their functional quality while meeting energy performance goals. The purpose of this paper is to investigate users’ needs and the physical and psychological factors affecting user satisfaction, as input to office renovation projects.Design/methodology/approachThe selected articles are collected from Scopus, ScienceDirect and Google Scholar. Searching was limited to the main key terms of office, work environment, and user satisfaction and comfort. The important factors were searched through empirical-based international literature mainly. Based hereupon, a guide will be developed for the analysis and evaluation of user satisfaction in office renovations.FindingsFrom a comprehensive overview, the findings present ten main factors to increase user satisfaction in office renovation. These are associated with physical and psychological satisfaction and comfort. In addition, the influential factors were categorised into three levels based on needs theories to organise the hierarchy of priorities.Practical implicationsThis research adds to the body of knowledge about which factors are important for user satisfaction, based on what previous research has found in that field. This is important to improve the sustainability in use.Originality/valueUser satisfaction is often studied through separate aspects: health and indoor climate vs functionality and productivity. This paper examines overall user satisfaction of workplaces by integrating the perspectives of physical and psychological conditions, and by providing insight into the priority of satisfaction factors.

Modular Prosthesis versus Laminated Prosthesis- User satisfaction analysis

Modular Prosthesis versus Laminated Prosthesis- User satisfaction analysis