Airport Service Research Articles

Design of Semi Automatic Announcement System In The Public Address System Part of The Main Branch Office Soekarno-Hatta International Airport Angkasa Pura II, Inc

Facilities and services are needed reliable for the comfort of airplane passengers. One of the important facilities in airport services is the Public Address System (PAS). PAS is a notification system using sound electronically distributed with amplifiers, loudspeakers, and microphones. PAS functions to provide information from the airport and airlines to be conveyed widely to airplane passengers.<strong> </strong>In order to reduce the possibility of misinformation or delivery of unclear information from the operator, the author aims to create Semi Automatic Announcement System (AAS) website where someone no longer needs to speak directly but only needs to enter a notification sentence, then the system from the website will speak or also can be referred to as text to speech. The system is expected to reduce misinformation so that information can be clearly understood by passengers.

Analysis of Passenger Satisfaction on Green Airport Blimbingsari International Service

Since 2019, Blimbingsari Airport has been designated as an International Airport with a green airport concept. This airport has received the most prestigious award in The 2022 Aga Khan Award for Architecture. Several energy efficiencies and conservation program initiatives certainly have an impact on the service facilities provided. However, this program implies an increase in the number of passengers. This increase certainly requires attention to be studied further because it is related to the airport's ability to serve the needs of service users. This study was conducted to determine the service quality of Blimbingsari International Airport based on passenger perceptions. 100 respondent were randomly selected to be the research sample. This study uses 5 (five) service quality dimensions which include 7 service variables to measure airport service quality. Data collection was carried out in mid-June 2022 by distributing a Likert scale 5 questionnaire. Data analysis used the IPA and Servqual gap methods. Based on the results of data analysis, it can be seen that there are 7 (four) service variables that are important to determine the quality of airport terminal services, namely (1) the ease of passengers in obtaining information, (2) the reliability of airport facilities and equipment, (3) the coolness and comfort of the airport terminal. , and (4) a clean airport terminal room. The servqual gap shows that 5 (five) dimensions of service quality are positive. Based on these results, it can be concluded that the service quality of Blimbingsari International Airport is very satisfying for passengers.

Priority directions of international airport infrastructure development

The main focus of international civil aviation is on ensuring the safety of the aviation industry, the need to address the problems of safe and efficient deployment of new types of aircraft, accompanied by the introduction of new types of operators in aviation. Implementation of effective international and European standards, transformation and modernization of airport infrastructure is one of the directions of Ukraine's work in the process of adapting civil aviation legislation to international and European standards, as well as in developing the UN Sustainable Development Goals. Effective operation of international airports in the XXI century is impossible without improving the unification process.
 In the context of global competition, the developed infrastructure of international airports is becoming not only one of the factors increasing the country's capacity for economic growth, but also becoming a competitive advantage in the global market. However, with the expansion of air traffic, the issue of imperfection of airport service infrastructure is becoming more acute, there is a need for balanced development of all its elements.
 The aviation industry is one of the most innovative in the world, where infrastructure is created through airports and air traffic control. The article analyzes the ways to restore the infrastructure of Ukrainian airports after the cessation of Russian military aggression, which caused incredible destruction, in particular, in the airport industry, describes the requirements for the design and construction of new and reconstruction of existing facilities at the airport. Emphasis is placed on the fact that regardless of the size and intensity of passenger traffic, special requirements are set for airport security. In the construction of new airports, security begins to play an important role during the preparation of relevant documentation. The design of runways, taxiways, platforms and car parks is subject to exceptionally high quality standards in terms of their load-bearing capacity, properties and durability. It is determined that construction on the aerodrome territory is carried out during the planning of territories by developing and approving urban planning documentation taking into account the restrictions on the use of the aerodrome territory (obstacle-limiting areas, aviation noise restriction zones, aeronautical equipment protection zones, as well as restrictions on landing and departure at the aerodrome, use of zones for training and other flights).
 The aim of the article is to substantiate with the use of comparative and systematic methods of priority areas of infrastructure development of international airports of Ukraine, identify current trends in development, transformation and modernization of airport infrastructure, as Ukraine's development is influenced by current global trends.

A Study on Air Traveller’s Satisfaction of Service Quality for Jaipur International Airport (JIA)

This paper explores on service quality of an Jaipur International airport, which is more influenced on the passenger satisfaction. Measuring and improving service quality has become an important. The quality of airport services for passenger is investigated in this paper using Airport Council international Airport service Quality (ASQ) method. The data were collected through structured questionnaire addressed to departing and arrival passengers. Passengers expressed their perceptions according to an ordinal verbal scale about some service factors concerning aspects such as Check-In, security, Airport facilities, access, and arrival services etc. We propose an ordered ACI ASQ model with the aim to investigate on the result from the analysis has suggested that all the dimensions of service quality influences the passenger satisfaction. The information endowed with the study can be used for designing the marketing strategies to improve the passenger satisfaction in aviation industry.

A history of meteorology in the Isle of Man

The instrument enclosure at Ronaldsway in 2010. The Isle of Man has a rugged terrain that causes many modifications to the local weather. Perhaps due to the varied effects, there is a long tradition of the inhabitants having an interest in meteorology and there have been more than a hundred sites where climatological measurements have been made. The Island's Meteorological Office at Ronaldsway Airport has developed from a mainly airport service into an important part of the community, providing essential forecasts and warnings of severe weather events.

Improving Performance of Khartoum International Airport, Sudan

Khartoum airport plays a vital role in air traffic and national economy. The airport has experienced poor performance and lack of services. Serious congestion, delay and cancellation problems in flights becoming a daily habits. The study aims to evaluate the existing airport facilities and services and their ability to meet future demand. The literature concerning airport capacity and performance related issues were reviewed. The research depend on documents information, site inspection, and interviews for evaluation. The historical data of travelers at the Airport were analysed to estimate the forecasted demand. The study has identified challenges facing the increasing travel demand in the airport. Facilities that are unable to accommodate the increase in travel demand were identified for improvement. Thus, the improvement has to be done by expansion of terminal building, extending apron area for more aircraft parking spaces, additional runway length, increasing taxiways width as well as optimizing the operational processes by introducing flexibility and using technology.

Identifying airline passengers satisfaction and ground airport services perception of kolkata airport during COVID19- ASQ (Airport Service Quality) perspective

Background: The research on the airlines' ground services in airports is central to the business environment, impacting the departure and arrival functions, while COVID-19 has adversely affected service capabilities, impacting passenger safety and satisfaction. Aims: The aim is to find the factors influencing airport services during COVID-19 from the passenger perspective using the Airport Service Quality (ASQ) framework.Methods- ASQ (Airport service quality) scale was used with 39 items for a sample of 200, tested in SPSS for reliability and validity, and underwent factor analysis. Results-Airport management of Kolkata has emphasize the role of leadership management to focus on the airport ground services, with a new set of service protocols by WHO adapted to Kolkata ground services. Moderately satisfactory COVID-19 arrangements with, hand washing provision, facilities for immediate quarantine facility, disposal procedure, and way finding within Kolkata airport also have passengers who do not exhibit social conformance behaviour towards social distancing. Conclusion- Airport leadership management in airport ground services has accommodated the new COVID19 service that needs to match passenger behaviour aberrations to eliminate issues of contamination. Visual signage and way-finding guide passengers' well-being and satisfaction, while passengers must in the face of increased service time when following COVID19 service protocols.

ОПТИМІЗАЦІЯ РЕСУРСІВ АЕРОПОРТУ ДЛЯ НАЗЕМНОГО ОБСЛУГОВУВАННЯ ПОВІТРЯНИХ СУДЕН В УМОВАХ НЕВИЗНАЧЕНОСТІ

Introduction. The changes that are taking place in Ukraine due to the influence of both global and regional factors lead to the fact that airports needs to review the concepts of managing the company’s activities and look for new strategies for functioning on the market. This article examines the main causes of flight delays that affect the operation of airport services and thus cause uncertainty. The activity of domestic airports is analyzed. The problem of operational planning and management of ground handling of aircraft at the airport is considered. Criteria for the effectiveness of ground handling of aircraft at the airport have been determined. Problems statement. Aviation transport in Ukraine is one of the main transport elements of the transport and logistics system of the country and the world. But it is also the most expensive mode of transport, which greatly affects the price of transportation. Transportation costs exceed 50%, and their reduction is the main goal of the transportation process. Therefore, for this, it is necessary to optimize the distribution of material and technical resources during the ground handling of aircraft at the airport. That is, regardless of flight delays, readiness to service the aircraft must be ensured by all airport services regardless of deviations from the daily flight schedule. Purpose. Analysis of the feasibility of optimizing material and technical resources during ground maintenance of aircraft, in order to increase the efficiency of the airport. The object of the study is the largest international airport «Boryspil», which, according to information from analysts, will have an even greater load after the war. The subject of the study is ground handling of aircraft at the airport. Materials and methods. Statistical analysis of ukrainian airports. Analysis of information sources regarding airline flight delays. Mathematical method of process research. Results. After studying the statistical data of ukrainian airports, it was concluded that due to the successful geographical location, the flows through them will increase. The main goal of Ukraine’s transport strategy is to integrate Ukraine’s transport complex into the global transport network, which also includes air transport. Therefore, in order to stay afloat and be competitive, it is necessary to introduce and improve the provision of services. Conclusions. Clearly organized ground handling of aircraft at the airport allows to optimize the use of material and technical resources, increase the number of serviced flights and affects the effective operation of the airport, its capacity.

A quick method of improving the load-bearing capacity of natural airport pavements

Abstract: The load-bearing capacity of natural airport surfaces directly affects the safety of air operations. Natural airport surfaces at military airports are front seat belts, work belts and side seat belts. The load-bearing capacity of the natural airport pavements must be high enough to prevent damage to the aircraft from the runway, damage to the underground infrastructure of the airport, and to enable quick restoration of the airport's operational capacity by efficient removal of the aircraft from the natural surface by airport services. That is why it is so important to have a quick and effective method of strengthening natural surfaces. The article proposes to improve the load-bearing capacity of natural airport pavements by using geogrids (airport gratings) pressed into the existing pavement. Keywords: Carrying capacity; Natural airport pavement; Safety Conducting air operations

How has airport service quality changed in the context of COVID-19: A data-driven crowdsourcing approach based on sentiment analysis

Airport service quality (ASQ) is a competitive advantage for airport management in today's airport market. Since the COVID-19 health crisis has unprecedentedly influenced airport regulations and operations, effective measurement of ASQ has become crucial for airport administrations. Surveying travelers' attitudes is useful for ASQ assessment but collecting responses could be time-consuming and costly. Therefore, this paper adopts a data-driven crowdsourcing approach to study ASQ during the COVID-19 pandemic by investigating Google Maps reviews from the 98 busiest U.S. airports. To do so, this study develops a topical ontology of keywords regarding ASQ attributes and uses a sentiment tool to derive passengers' attitudes. Through sentiment analysis, Google Maps reviews show more positive sentiment toward environment and personnel but remain constant about facilities during COVID-19. The lexical salience-valence analysis (LSVA) is then applied to explain such changes by tracking the sentiment of frequent words in reviews. Through correlation and regression analysis, this study demonstrates that rating is significantly related to check-in, environment, and personnel in pre-and post-COVID periods. Additionally, the effect of access, wayfinding, facilities, and environment on rating significantly differs between the two periods. The findings illustrate the effectiveness of leveraging online reviews and offer practical implications for what matters to air travelers, especially in the COVID-19 context.

Nawigatorskie przygotowanie systemów bezzałogowych statków powietrznych do operacyjnych działań jednostek ochotniczych straży pożarnych – wybrane przykłady

In the years 2021–2022, a research team gathered at the OSP Niegoszowice unit (Małopolskie Voivodeship) conducted scientific research and tests related to the use of unmanned aerial vehicle systems in operational activities (exercises): fire services (state and voluntary units), police units, during search and rescue operations, disaster or crisis situations related to the protection of sensitive infrastructure at the airport. During this time, over 500 test flights were performed with multirotor aircraft from various manufacturers (including Autel Evo II Pro 6k, Autel Evo II 8k, DJI Mavic II Dual Enterprise, DJI Matrice 300, Yuneec H520). The analyzes and research carried out so far have shown that it is necessary to develop a mobile system for the implementation of a photogrammetric raid of vast areas using unmanned aerial vehicles, a system for creating orthophotos and data transmission using unmanned systems that perform automatic flights and operate systemically in a set of vehicles enabling take-off and landing on moving platforms. The system should enable battery charging or replacement, thus ensuring continuous operation, data transmission and archiving, and task management. It is necessary to implement satellite techniques and technologies (GNSS), geographic information systems (GIS) about terrain, numerical terrain models, to develop a database necessary for the construction of artificial (ANN) or simulated (SNN) neural networks enabling detection and detection (fires, people, objects). There are important properties and properties of unmanned systems, determining their use in Voluntary Fire Service, State Fire Service, police and airport services units.

Kapasitas Terminal Penumpang Domestik di Bandar Udara Internasional Adi Soermarmo Boyolali

This research aimed to analyze the capacity of domestic passenger terminal in Adi Soemarmo Boyolali International Airport. The data were collected from observation, documents, and literature review and analyzed using the formula in the Regulation of the Minister of Transportation of the Republic of Indonesia No. PM 178 of 2015 on Service Standards for Airport Service User. The capacity of the terminal in this airport was used as an initial forecast of the needs for facility development, including area per during peak hour passenger and Initial Indication of Development, Utilization, Expansion, and Operation (abbreviated as IAP4 in Indonesian). Based on the calculation, the IAP4 value of the terminal was 0.32, indicating the capacity was sufficient. In 2019, as there were 1,565,093 passengers departing domestically from this terminal, the peak hour passenger coefficient was 0.050. Based on these findings, the existing capacity of the domestic terminal was sufficient to accommodate up to 2,925,600 passengers. Therefore, the terminal’s level of occupancy was 53.49% in 2019. It is necessary to carry out this research regularly, particularly when there is an increase in the number of passengers to evaluate whether the airport is still able to accommodate all passengers’ movements.

Investigating differential effects of airport service quality on behavioral intention in the multi-airport regions

This study examines the differential effects of airport service quality on behavioral intention in the Guangdong-Hong Kong-Macao Greater Bay Area. The relationships among airport service quality, flight offer, perceived airfare, passengers' satisfaction, alternatives' attractiveness, switching cost, and behavioral intention were investigated based on the push-pull-mooring theory. Partial least squares–structural equation was used to analyze the data collected from the overlapping market of multi-airports. The findings reinforce the linkage between service quality and behavioral intentions through the mediation of satisfaction in the airport industry. Also, the results highlight the role of mandatory process, facility, and environment on passengers' satisfaction. The effects of such two dimensions of airport service quality showed significant differences across various airports' types. This integrative approach can also help authorities design and implement more effective engagement strategies, which could be used to reduce the leakage of passengers and foster the sustainable development of the multi-airports.

Multi-Airport System Development Model: Case Study of Airports in Indonesia

Indonesia's air transportation business has grown substantially to suit the community's transportation needs. An increasing number of people travel by airline each year. By way of secondary and tertiary multiplier effects, the intensifying competition between airport services provided in neighboring regions is likely to have a multiplier influence on a territory. Simultaneously, airport services that are more competitive are focused on areas with rising economic growth in sectors like tourism. MAS is an airport system consisting of at least two airports within a metropolitan area that support civil aviation. MAS includes both big and small airports. MAS is the development of an air transportation system to suit the growing demand for air transportation services. As an example of an integrated multi-model airport design in Indonesia, this research will examine Juanda International Airport, Surabaya, as the major airport and Abdul Rachman Saleh Airport as the secondary airport. In order to establish an integrated multi-modal airport in Indonesia, it is necessary to adopt a multi-airport system. This study's airport location is in East Java Province and includes two airports: Juanda International Airport and Abdul Rachman Saleh Airport. The Juanda International Airport is situated in Sedati, Sidoarjo, whilst the Abdul Rachman Saleh Airport is in Pakis, Malang Regency. Using modelling findings and final passenger statistics, airport capacity in 2045 is determined. The results demonstrated the necessity for more comprehensive points in the MADAM simulation used in this research study, which can estimate a number of crucial parameters. Doi: 10.28991/CEJ-SP2021-07-013 Full Text: PDF

Pengaruh Kualitas Pelayanan terhadap Kepuasan Penumpang Maskapai Penerbangan Batik Air di Yogyakarta International Airport Proposal Penelitian

This study focuses on the impact of service quality on the satisfaction of Batik Air passengers at Yogyakarta International Airport. The purpose of this study was to determine the impact and impact of service quality on passenger satisfaction. The method used is a quantitative method, which means using a calculation technique to determine the influence between the service quality of Batik Air airlines. Survey data is in the form of numbers and the analysis uses statistics, so this method is known as the quantitative or positivist method. Used to study a particular population or sample, the data sampling technique is carried out using a targeted sampling approach and is intended to test the proposed hypothesis using a research Data analysis is quantitative. The results showed that the significant value was P : 0.000, which means it is smaller than the 0.05 significance level (α). This means that passenger satisfaction at Batik Air in Indonesia has a great influence between Yogyakarta International Airport services.
 Keywords: service quality, pre-flight and passenger satisfaction

Research on Quality Management of Airport Service Product

To attract more passengers to choose flights as the most efficient and comfortable transportation, to appeal to more retailers to increase non-aviation income, to draw more airlines to buy airport service products, more and more airports are spending more money and energy on research how to improve quality of service product. This thesis analyzed many domestic and international literature, mainly based on the PMBOK Guide of PMI, and summarized the principles which are suitable for the quality management of airport service products. Then it combined with the successful cases of airports around the world to explore methods to improve product quality for three objects: passengers, retailers, and airlines.

Analisis Pengaruh Pelayanan dan Fasilitas terhadap Kepuasan Penumpang di Bandar Udara Tjilik Riwut Palangkaraya

Airport services and facilities greatly affect the level of passenger satisfaction, with very adequate facilities,Tjilik Riwut Airport service users will feel satisfied from the company's performance.The level of quality of service and facilities cannot be measured from the airline's point of view but must be seen from the point of view of passenger satisfaction.Evaluate the airline's current position with other competitors. The formulation of the problem from this research Is there an effect of service on passenger satisfaction at Tjilik Riwut Airport Palangkaraya,Is there an effect of facilities on passenger satisfaction at Tjilik Riwut Palangkaraya Airport,Is there an effect of facilities and services on passenger satisfaction at Tjilik Riwut Airport Palangkaraya.Research Objectives This study aims to determine whether there is an effect of service on passenger satisfaction at Tjilik Riwut Airport,Palangkaraya,then whether there is an effect of facilities on passenger satisfaction at Tjilik Riwut Airport,Palangkaraya,and whether there is an effect of service facilities on passenger satisfaction at Tjilik Riwut Airport,Palangkaraya. This research uses quantitative methods.The population in this study were all passengers or service users of Palangkaraya Tjilik Riwut Airport, totaling 142,379 passengers.The number of samples is 100 respondents.Service variable (X1) has a positive effect on passenger satisfaction (Y).The coefficient of the facility variable is 0.142,for the facility T count (X2) is 3.411>1.984 so it can be concluded that the facility variable (X2) has a positive effect on passenger satisfaction (Y).
 Keywords: Service, facilities, Passenger Satisfaction

A bibliometric analysis of airport service quality

Airports have evolved into key business centers in the last four decades, serving a variety of business models in addition to providing transportation infrastructure. Additionally, service quality, which is critical for airports to maintain a competitive edge, is a major area of research in the aviation literature. This study aims to analyze the existing literature on airport service quality through the bibliometric analysis method and to present a perspective on the literature's trajectory. Science mapping techniques and performance analysis were applied in this process. R-based Bibliometrix software was used to investigate 100 studies indexed in the Web of Science (WoS) database between 1975 and 2020. Research findings show that the Journal of Air Transport Management leads the literature in terms of publication performance. Researchers from China offer the highest contribution to the literature as a country. In addition, service quality research has largely resulted from collaboration networks. It is expected that an understanding of the research themes that emerge from the scientific mapping technique will guide researchers.

인천국제공항 서비스품질이 소비가치 및 만족도에 미치는 영향 연구

This study aimed to analyze the effect of the quality of airport service on consumption value and satisfaction. First, among airport service quality factors, employee service quality was found to have a significant effect on consumption value. Second, among airport service quality factors, technical service quality was also found to have a significant effect on consumption value. Among airport service quality factors, technical service quality was found to have a significant effect on satisfaction, while employee service quality was found to have no significant effect on satisfaction. Fourth, it was found to have a significant effect on the relationship between consumption value and satisfaction variables. In other words, considering that satisfaction with employee services has decreased due to the development of non-face-to-face and automated services after the pandemic, the need to seek a differentiated way to improve the professionalism of employees is suggested. Based on the results of this study, it was intended to suggest a direction for the improvement of airport service quality and to present a segmented marketing strategy accordingly.

Study on non-aeronautical efficiency of Chinese listed airports based on two-stage network DEA

This study evaluates airport non-aeronautical efficiency from 2016 to 2019 with statistical data to help promote airport sustainable development. Seven Chinese listed airports (PEK, PVG, CAN, SZX, XMN, HAK, and HKG, HKG is quasi-listed) are studied. Airport efficiency is evaluated from process level (i.e., operational process providing aeronautical services and financial process providing non-aeronautical services) to airport level by the network DEA (NDEA) method and the key influencing factors of overall efficiency are identified by employing the Panel Data model. The first-stage NDEA results indicate that HKG is the most efficient among the sample airports for the entire study period. There was an obvious observed increasing trend of average airport operational efficiency (except HKG) from 2016 to 2019, and the scores (average from 0.8724, 0.8928, 0.8953 to 0.8999) were relatively high. This study classifies relatively operationally efficient airports (HAK, XMN, PEK, HKG, and SZX) and financially efficient airports (HKG, and HAK). The operational efficiency of mainland Chinese airports is higher than the financial efficiency, but most airports' non-aeronautical efficiency improves year by year, such as PEK, PVG. Proportion of non-aeronautical revenue of PEK in 2019 has achieved 62.18%, PVG 62.69%, both are similar with HKG 63.70% in 2017. The second-stage regression analysis implies that the airport service quality, airport economic development level, and airport airside level have a significant positive impact on airport efficiency, while the distance from the airport to the city center has a negative impact on airport efficiency. This study helps airport management to evaluate airport financial development strategies by assessing airport non-aeronautical revenue.