Airline Employees Research Articles

Creating airlines’ innovation: linking employees’ perspective of service quality, intellectual capital and innovation performance

ABSTRACT This study investigates various dimensions, including service quality, absorptive capacity, innovation performance, and intellectual capital (specifically organisational capital, social capital, and human capital), within the context of the airline industry. A survey questionnaire was administered to airline employees during the COVID-19 pandemic. The findings indicate that service quality has the potential to generate favourable innovation outcomes, such as increased absorptive capacity, thereby further enhancing employee innovation performance. Service quality is also found to have a simultaneous positive impact on human capital, leading to increased innovation performance and absorptive capacity. Therefore, organisations should prioritise the development of absorptive capacity to enhance both human capital and the accumulation of intellectual capital. Furthermore, both organisational capital and human capital play a vital role in these intricate strategy decision procedures. These factors play a crucial role in strengthening the connections between service quality and innovation performance.

Social impacts of zero-COVID policy on airline workers in Ho Chi Minh City, Vietnam

ABSTRACT After the COVID-19 epidemic began in 2020, many countries have adopted the Zero-COVID strategy that imposes social distancing. While that approach contained the virus's spread, its societal effects remain worrying. Studies on impacts of the containment policy have hitherto concentrated on economic development and as yet little is known about how sectors and governments helped employees cope with the crisis. To address this knowledge gap, we analyse the impact of Zero-COVID-19 policy on Vietnam Airlines employees in Ho Chi Minh City, Vietnam, where the government implemented strict social distancing from 2020 to 2021. Surveys and interviews show that company policy responses focused on employment and finances, ignoring the offline and online stigma that airline employees faced due to the coronavirus. Social labels and social capital seem to worsen these measurements. The fact that airline employees, part of Vietnam's middle class, were vulnerable during the crisis reveals lack of long-term planning and risk solutions in policymaking.

From customer pressures into environmental performance – the mediating role of green HRM practices. Evidence from a Vietnamese airline

Stakeholder theory argues that stakeholders affect company decisions and the development of organizational resources and performance, which provides an underpinning for current research on green human resource management (HRM). In response to customer pressures on environmental issues, green HRM practices are conceived as a set of management processes companies implement. Taking these premises into account, we examine empirically whether different green HRM practices (i.e. green hiring, green training, involvement, and green performance management and compensation) play a distinctive role in facilitating the relationship between customer pressure on environmental issues and environmental performance. The findings of our multi-respondent survey, based on 350 HR managers and airline employees, confirm the hypothesized mediation model. Based on our results, we examine the role that actors outside the company play in shaping green HRM practices in light of recent calls for expanding HRM research to consider the embeddedness of the company within a sociopolitical context.

КОРПОРАТИВНА КУЛЬТУРА АВІАКОМПАНІЙ В СУЧАСНИХ УМОВАХ

Airlines are required to not only adapt to shifting market conditions and technological improvements, but also to rethink and construct their own corporate culture in order to stay up with the current stage of growth in the aviation industry, which is facing significant upheavals. This is vital in order for airlines to be able to keep up with the current stage of development. In addition to the pandemics-specific challenges that were brought on by COVID-19, and the war in Ukraine, the concurrent socioeconomic crisis brought about an additional focus that was of utmost significance. In order to determine the influence that the pandemic of the coronavirus disease and the war have had on the management of the corporate culture of airlines, the goal of this essay is to investigate the impact. The aim of this paper is to analyze the ways in which corporate culture influences many aspects of airline operations. These aspects include the internal interaction and motivation of employees, as well as the outward image and communications with consumers. Tools for managing airline corporate culture during a crisis include communication platforms, psychological support programs, skills training, leadership development initiatives, and airline employee opinion and feedback tools. These tools help airlines adapt to change during a crisis, maintain a healthy corporate culture, and support their employees. Setting clear goals and regular monitoring of performance indicators are important for timely adaptation of corporate culture management strategies. It is appropriate to use the KPI system of airlines for the development of corporate culture in the conditions of modern challenges. The KPI system is offered as follows: KPI 1: Level of employee engagement; KPI 2: Reducing the level of stress among employees; KPI 3: Level of training and development of employees; KPI 4: Improvement of leadership skills in management; KPI 5: Improvement of corporate culture based on feedback. There is a possibility that the study will be useful to academic scholars, analysts, and businesses. Potential route for further exploration, regarding the development of corporate culture in the face of both exogenous and endogenous unpredictability, is the digitization of the key performance indicator system that is adopted by airlines.

The Effect of Resonant Leadership on the Perception of Psychological Empowerment: A Study on Airline Employees

Sivil havacılık gibi rekabetin yoğun yaşandığı, çevresel ve teknolojik değişimlerin hızlı görüldüğü sektörlerde nitelikli çalışanları elde tutmak, örgütler açısından oldukça önemlidir. Çalışanların işteki başarısı ve örgüte olan katkısı, örgütün performans ve verimliliğine de katkı sağlamaktadır. Bu da örgüt açısından rekabet avantajı yaratmaktadır. Dolayısıyla çalışanların liderleri tarafından psikolojik olarak güçlendirilmeleri, çalışanların örgütsel katkısını arttıran bir unsurdur. Bu durum, çalışanların fikir ve eleştirilerini rahatlıkla söyleyebilmeleri, yaptıkları işle ilgili kontrol sahibi olmaları, özgür, bağımsız ve özerk davranabilmeleri ile mümkündür. Aynı zamanda baskıcı olmayan, çalışanlarını kararlara dahil eden ve çalışanlarına ilham veren resonant liderlik tarzı, çalışanların işlerini benimsemelerine yol açmaktadır. Bu çalışmada resonant liderliğin havayolu çalışanlarının psikolojik güçlendirme algısı üzerindeki etkisi incelenmiştir. Elde edilen veriler yapısal eşitlik modellemesi ile test edilmiştir. Yapısal eşitlik modellemesi sonucuna göre resonant liderlik ile psikolojik güçlendirme arasında pozitif yönde ve anlamlı bir ilişki olduğu görülmüştür. Sonuç olarak araştırmaya dahil olan havayolu çalışanlarının bağlı bulundukları yöneticilerinin resonant liderlik özelliklerinin, bu çalışanların psikolojik güçlendirme algılarında olumlu artışa yol açtığı söylenebilir.

Succumbing Employees Threatened with Layoffs

Introduction: The consequences of termination of employment (layoff) are not only felt by employees who experience layoffs, but the remaining employees also feel worried due to the pressure that comes and repeats until they experience depression because they feel that the pressure they receive is very heavy and then give up and surrender to the situation. Objective: This study aims to examine how much impact succumbing arising from the influence of job insecurity felt by employees who are threatened with layoffs. Method:This research uses quantitative methods with correlational studies and regression analysis. The population involved in this study is Private Airline Company X airline employees who are affected or experience the threat of layoffs as many as 121 people. Result and Discussion: The respondents obtained consisted of 49 men and 72 women. Kendall' s Tau-B correlation test produces a p value of <.001 with the conclusion that there is a significant relationship between variables with a kendall's Tau-B value of 0.446. Conclusions: There is a correlation between moderate and positive relationship between job insecurity and succumbing, with the conclusion that the higher the level of employee job insecurity, the greater the perceived succumbing.

저비용 항공사(LCC) 종사자가 인식한 ESG 경영의 속성이 ESG의 진정성과 조직몰입, 조직충성도에 미치는 영향

Despite growing global concern about the climate crisis and the unpredictable changes in environmental, social, and economic circumstances, there is a significant research gap in understanding internal stakeholders' perspectives on ESG practices in the airline industry. Existing research focuses primarily on the impact of airline ESG management on external stakeholders and financial performance, with little empirical research exploring internal perspectives, particularly among low-cost carriers. The goal of this research is to fill that gap by investigating the impact of ESG attributions perceived by internal stakeholders, such as cabin crew, ground staff, flight crew, and aircraft maintenance personnel, on ESG authenticity, organizational commitment, and organizational loyalty in the context of a low-cost carrier. From February 23 to March 31, 2023, an online survey was conducted with 160 respondents from low-cost carriers. According to the findings, values-driven, strategic-driven, and egoistic-driven attributions have no influence on ESG authenticity. Stakeholder-driven attributions, on the other hand, have a significant impact on ESG authenticity and have a positive influence on organizational commitment and loyalty. This study contributes theoretically to the understanding of internal stakeholders' perceptions of ESG attributions in low-cost carriers. Furthermore, it offers practical implications by emphasizing which attributions should be emphasized in order to foster authenticity among airline employees, resulting in increased organizational commitment and loyalty. This study emphasizes the importance of stakeholder-driven attributions not only for stakeholders such as investors and customers, but also for the workforce, emphasizing their importance in the ESG management of low-cost carriers.

The impact of instructor communication on employee rapport and organizational citizenship behavior in airline employee education

The impact of instructor communication on employee rapport and organizational citizenship behavior in airline employee education

Cultural Dynamics of Intimacy in Airline Companies: A Case Study of Qatar Airways

Qatar Airways is an airline that has its head office in Doha and has various employees from various countries. This research raises cultural intimacy within airline organizations. The research method used is a qualitative research method with thematic analysis techniques. The informant determination technique in this study used a purposive sampling technique. The results of the study indicate that cultural intimacy within Qatar Airways requires additional training to maintain the existence of the airline's employee performance. The organizational culture that occurs within the company shows that all key informants can follow the organizational culture that exists within the company. Communication that occurs between employees from various countries shows the result that communication misunderstandings often occur due to cultural differences.

The Impact of Complete Aviation Services on Airport Service Performance at Class III Numfor Airport

This study aims to analyze the development and use of Numfor Airport facilities, their impact on the performance of Numfor Airport, and the prioritized development and use of facilities at Numfor Airport. The research used mixed methods with the primary reliance on qualitative and quantitative data. While the qualitative data were obtained from interviews, the quantitative data were obtained from distributed questionnaires. The research participants and samples in this study amounted to 30 people, who were Numfor Airport employees, airline employees, and the public passengers. Quantitative data were processed using simple linear regression analysis. The results of the study show that 1) The development and utilization of facilities at Numfor Airport was far from optimal. 2) The development and utilization of facilities had a positive and significant effect on the performance of Numfor Airport. 3) It is necessary to prioritize the development and use of facilities at Numfor Airport for standardization of basic service facilities, procurement of the unavailable facilities, utilization of communication facilities, as well as procurement of special costs for transportation, postal and giro.

A peek into retrenchment and career moves among airline employees during the COVID-19 pandemic

ABSTRACT One of the unfortunate consequences of the COVID-19 pandemic is the millions of laid-off employees in the airline industry due to travel restrictions imposed worldwide to contain the spread of the deadly virus. Such a scenario has prompted the emergence and prevalence of the second career phenomenon. This research note attempted to explore online news articles and videos via manifest content analysis. Some theoretical and practical implications from the findings of this research note were also identified.

The impact of organisational commitment on the safety climate in airline employees: the mediation effect of collective gratitude and risk perception

The impact of organisational commitment on the safety climate in airline employees: the mediation effect of collective gratitude and risk perception

The impact of organisational commitment on the safety climate among airline employees: the mediation effect of collective gratitude and risk perception

The impact of organisational commitment on the safety climate among airline employees: the mediation effect of collective gratitude and risk perception

THE IMPORTANCE OF TRUST IN TOP MANAGEMENT FOR TURKISH AND EUROPEAN AIRLINE COMPANIES - A COMPARATIVE STUDY

The aim of this study is to analyze and compare the effects of trust in top management on turnover intention and affective commitment of airline personnel in Turkey and Europe and to test whether trust in top management has a mediating effect on the relationship between top management communication and turnover intention and between top management communication and affective commitment of airline employees. Another aim of this study is to test whether trust in top management has a moderating effect on the relationship between perceived job stress and turnover intention. Based on the data obtained from a sample of 729 airline personnel working in Turkey and Europe, the findings reveal that trust in top management has a full mediating effect on the relationship between top management communication and turnover intention and between top management communication and affective commitment. Moreover, the results reveal that trust in top management moderates the relationship between perceived job stress and turnover intention for the Turkish sample. Based on the findings of this study, managerial and practical implications are provided.

Application of Pas Card Service at Hang Nadim Batam Airport Based on Web

With the status of an international airport and the size of this airport, the airport enforces a policy, namely that every area in Hang Nadim Airport has certain access restrictions. Airport employees can pass through or enter several vital areas of the airport, in contrast to shopkeepers or tenants, cargo employees, and airline employees, they cannot enter the airport area freely, usually all workers at the airport have certain area restrictions on the card The airport's Public Address System (PAS) is used and has been determined. The objectives and expectations of this research are to analyze the needs, design, and implement a web-based PAS card service system at Hang Nadim airport. By determining the system design method used by researchers in making this research, namely the Waterfall method, and concluding that, the pass card service system at Hang Nadim Airport Batam currently has too many unnecessary procedures, which makes the bureaucratic process of making existing pass cards. In that place it seems convoluted. With the new system it is hoped that it can cut more unnecessary time and procedures, and the application of web-based PAS card services at Batam Hang Nadim airport which is designed is expected to simplify the process of making the pass card itself, as well as the implementation process at Batam Hang Nadim Airport. Done by installing software and also the required hardware and a system server whose system design only reaches the proposed stage of system implementation.

What influences company attachment and job performance in the COVID-19 era?: Airline versus hotel employees

Airline and hotel employees are experiencing multiple forms of precariousness amid the COVID-19 pandemic, which have increased workers' distrust of their respective airline/hotel businesses and affected job performance and retention. This research builds and tests two sturdy theoretical frameworks to explain airline and hotel employees' job performance and behavior during the COVID-19 pandemic. The frameworks, developed using a quantitative method, adequately account for employees' company attachment and job performance by using their perceived job insecurity, life satisfaction, and job satisfaction as the key antecedents; while employees' perceived job insecurity influences the formation of attachment to the company and job performance. The mediating nature of life and job satisfaction is also examined alongside the moderating role of two different industry types (airline versus hotel). The results show that the process of generating job performance differs between airline and hotel employee groups. The research implications and value are discussed.

Factors Related to COVID-19-Preventive Behaviors among Flight Attendants.

The health and safety of airline employees have been important issues during the 2019 coronavirus disease (COVID-19) pandemic. The exposure of flight attendants to passengers with severe acute respiratory syndrome coronavirus 2 infection without protective equipment is known to cause in-flight transmission and the worldwide spread of the virus. However, very few studies have focused on flight attendants’ COVID-19-preventive behaviors and related factors. This cross-sectional study was performed to investigate relationships between COVID-19-preventive behaviors and relevant factors in a convenience sample of flight attendants. In total, 261 flight attendants working for two international airlines were recruited. A self-developed questionnaire was used to assess participants’ COVID-19 information-seeking behavior, perceived susceptibility, severity, self-efficacy, and preventive behaviors. Analysis of variance and Pearson’s correlation analysis were performed to analyze COVID-19 preventive behaviors according to socio-demographic and COVID-19-related factors. Multiple regression analysis was used to predict the flight attendants’ COVID-19-preventive behaviors. The factors that primarily influenced participants’ COVID-19-preventive behaviors were gender (women; β = 0.17, p < 0.001), information-seeking behavior (β = 0.39, p < 0.000), perceived severity (β = 0.130, p < 0.05), and self-efficacy (β = 0.17, p < 0.05). These factors explained 30.6% of the variance in COVID-19-preventive behaviors among flight attendants. Identification of the preventive behaviors performed by this population is important, as it aids the development of strategies to enhance such behaviors, thereby reducing the in-flight spread of COVID-19.

Commercial airline passengers' willingness to fly with COVID-19 safety measures

In the commercial aviation industry, safety is always a primary concern, with a central focus on the well?being of passengers and crew members. Given the significance of safety, the COVID?19 pandemic has resulted in drastic changes to the way commercial airlines operate. The airline industry has had to adopt precautions to help ensure safety by minimizing the risk of transmission for both passengers and airline employees during air travel. We examined passengers' willingness to fly with various commercial airline COVID-19 safety precaution scenarios: control (none), face coverings (masks), negative PCR test, boarding and deplaning five rows at a time, and paired combinations of these precautions. The within-subject design assessed Willingness to Fly (Rice et al., 2015, 2020) for all scenarios in random order. Participants were recruited from the US Amazon Mechanical Turk (MTurk) user population. Willingness to fly was positive for all scenarios (N= 202). The control scenario, with no precautions listed, had the lowest willingness to fly (0.69); Scenario 3, negative PCR test required, had the highest willingness to fly (0.81). However, contrary to expectations, there was no statistically significant difference in willingness to fly between the scenarios. These results suggest that participants are willing to fly regardless of the precautions, meaning that air travelers are still willing to fly under the commonly used pandemic precautions or without.

Negative Work Psychology Perspective and Work Environment on Performance

In work, there will always be two sides, positive and negative. It depends on how we respond. However, we realize that we have limitations in controlling external factors, such as the work environment and organizational demands. The high expectations of the organization, often make the workload excessive, and in the accumulation of time, physical abilities decrease, causing the birth of work stress. Likewise with the work environment, warm relationships with coworkers or conflicts, can cause ups and downs in performance. Departing from this phenomenon, this study tries to examine negative psychological factors (stress) and the work environment on performance maintenance. The method used in this study is quantitative with the research subject being Sriwijaya airline employees, totaling 109 people. Data were collected by distributing simple random questionnaires. The collected data was then analyzed by using the statistical probability regression method. The results of the study indicate that there is a possibility of a close or reciprocal relationship that is linear, between work stress and work environment and performance. The best model in maintaining performance is to minimize negative psychological factors. The lower the level of work stress, it explains a good work system and a healthy work environment. This creates a feeling of pleasure and a positive perception of the organization and its work.

Analisis Penerapan Kebijakan Protokol Kesehatan Pada Era New Normal Di Bandar Udara Notohadinegoro Jember

During the Covid-19 pandemic, all airports are required to comply with rules related to health protocols. The provision applies both to airport organizers, airline companies, passengers including officers or employees of airport organizers and airlines. This study aims to find out and analyze the Implementation of Health Protocol Policies in the New Normal Era at Notohadinegoro Jember Airport.This research uses qualitative research methods. Data sources are obtained through primary data and secondary data. Data collection methods use observation, interviews and documentation. Data analysis techniques are descriptively quantitative.The results showed that the implementation of new normal era health protocols on check-in area pasasi officers and supporting facilities and infrastructure in Bandar Udara Notohadinegoro Jember in accordance with the policy issued by the Minister of Transportation Number 13 of 2020 concerning Air Transportation Operations in the Community Activity Period Productive and Safe from Coronavirus Disease 2019 (COVID-19). However, there are still obstacles faced in implementing health protocol policies in the New Normal era on the protective equipment of check-in area pasasi officers, namely gloves that are easily wet so that they become optional protective equipment.