Air Transport Services Research Articles

The Impact of Organizational Communication On The Quality Of Air Transport Services - Case Study for Romania

The first air transport company with entirely Romanian capital appeared in 1932 under the name of Romanian Airlines Operated by the State - LARES. On 18 September 1954, it became TAROM (Romanian Air Transports). TAROM's first international flight was in 1946, on the Bucharest-Prague route. The company's development was rapid, providing diversified services with routes to the Middle East and North Africa. In 1983 the first aircraft made in Romania, BAC 1-15, built by ROMBAC, with Rolls Royce engines insured British Aircraft Corporation (BAC) was put into service. If before the fall of communism in Romania TAROM services were addressed only to privileged persons (party activists, agents of the former Securitate, etc.), starting from 1990, the economic decline of the company began, through political interference in the activities, as well as due to unfair practices of competing private companies. A crucial negative role for TAROM activity was also played by the poor organizational communication, causing an unfavourable image, in the context in which the company's management was "passed" from one party or political group to another, the financial interests of some Restricted Groups being decisive for the annually increase of the debts of this entity. It got to the point where, under the pretext of the managerial incompetence of the representatives of the Romanian state, the sale of the only state-owned company specialized in air transport was sought. This certainly seriously jeopardizes Romania's independence. Keywords: organizational communication, TAROM, empirical research, profitability, professionalism

Analisis Kinerja dan Fasilitas Aksesibilitas Unit Pelayanan Khusus Bagi Penyandang Disabilitas Di Bandar Udara Internasional i Gusti Ngurah Rai Bali

Airports are required to provide flight comfort and safety with reliable facilities and services, especially for persons with disabilities by providing services that are easy to understand, easy to follow and easy to implement. One of the airports that very well manages its services and facilities, namely I Gusti Ngurah Rai Airport in Bali, this is one of PT Angkasa Pura I's efforts to gain the trust of passengers, especially passengers with disabilities who use air transportation services at I Gusti Ngurah Rai Airport in Bali. . This study aims to determine the performance of the special service unit when serving passengers and how accessible the facilities are for passengers with disabilities. The research was conducted in the international and domestic terminal areas of I Gusti Ngurah Rai Airport in Bali using qualitative research methods. Sources of data in this study using primary and secondary data. Data collection techniques in this study used observation, interviews and documentation. The data analysis technique in this study is the data reduction stage, the data presentation is then followed by the final step, namely drawing conclusions. The results of this study conclude that efforts to improve service provide satisfactory results, this is based on observation and interview activities that have been conducted by researchers during research at I Gusti Ngurah Rai Airport in Bali where special service unit officers serving passengers with disabilities are in accordance with operational standards procedures (SOPs). It's just that the quantity of three officers in one shift is still not enough considering that I Gusti Ngurah Rai Airport service users in Bali are increasing every year and special facilities for passengers with disabilities in all areas of I Gusti Ngurah Rai Airport in Bali are sufficient. This is based on observations made by researchers regarding the disability facilities provided..

Multi-Agent Reinforcement Learning for Cooperative Air Transportation Services in City-Wide Autonomous Urban Air Mobility

The development of urban-air-mobility (UAM) is rapidly progressing with spurs, and the demand for efficient transportation management systems is a rising need due to the multifaceted environmental uncertainties. Thus, this paper proposes a novel air transportation service management algorithm based on multi-agent deep reinforcement learning (MADRL) to address the challenges of multi-UAM cooperation. Specifically, the proposed algorithm in this paper is based on communication network (CommNet) method utilizing centralized training and distributed execution (CTDE) in multiple UAMs for providing efficient air transportation services to passengers collaboratively. Furthermore, this paper adopts actual vertiport maps and UAM specifications for constructing realistic air transportation networks. By evaluating the performance of the proposed algorithm in data-intensive simulations, the results show that the proposed algorithm outperforms existing approaches in terms of air transportation service quality. Furthermore, there are no inferior UAMs by utilizing parameter sharing in CommNet and a <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">centralized critic</i> network in CTDE. Therefore, it can be confirmed that the research results in this paper can provide a promising solution for autonomous air transportation management systems in city-wide urban areas.

Aircraft Ground Support Equipment: A Framework for Maintenance Strategies

The airline industry encompasses a wide range of businesses, called airlines, which offer air transport services for paying customers or business partners. Airline industry can be classed as just one sector of the wider aviation industry. There are a number of services that may be done on a plane when it is parked at an airport terminal gate, and they are known as &amp;quot;aircraft ground handling. The number of passengers using airports continues to rise, pushing such facilities to their maximum capacity. Without the substantial services provided by the Ground Handlers, these brick and mortar infrastructures would not be able to continue to exist. Ground Support Equipment (GSE) is an industry term that refers to support equipment typically found at an airport that is used to service the aircraft between flights. The primary goal of GSE maintenance is to deliver the holder or user with safe and operable equipment that is also presentable, while incurring as little expenses as possible and experiencing as little downtime as possible. The laws that oversee airport operations must be complied with by any maintenance programs that are begun on GSE. Introduced equipment standardization, processes standardization, parts standardization, inventory management, asset management, maintenance KPIS, life of equipment and impacts on performance and reliability. Too little maintenance may lead to expensive breakdowns, poor system performance, and reduced dependability. Regular maintenance improves dependability but raises costs.

A heuristic approach for scheduling advanced air mobility aircraft at vertiports

Recent progress in electric vertical take-off and landing (eVTOL) vehicles suggests that soon these vehicles could safely and efficiently transport people and cargo in urban areas. Therefore, advanced air mobility vehicles could become an alternative means of transport to overcome traffic congestion in cities in the upcoming years. There has been enormous interest from companies and governments in recent years in developing such technologies and enabling markets for new air transportation services. Despite the interest in the topic, little research has been done to address the aircraft scheduling problem in advanced air mobility take-off and landing areas (vertiports). The vertiports serve as the airports of eVTOL vehicles and could experience congestion problems similar to those of airports. This work proposes two optimization models for scheduling departing and landing aircraft at the vertiports’ common ground taxi routes (taxiways), gates, and touchdown and lift-off (TLOF) pads. The mathematical models include advanced air mobility features such as separation rules and blocking constraints. As scheduling objectives, the first model maximizes the vertiport throughput, and the second model minimizes the deviation from the expected take-off/landing time. In addition, as a solution methodology, we developed two heuristic algorithms that use scheduling rules to assign and sequence the aircraft to the vertiport components. Computational results show that the optimization models find optimal schedules for small-sized instances of up to 10 aircraft, while the heuristic algorithms provide good results in terms of solution quality and computational time for large instances.

The Effect Of Public Relations On Increasing Service Users At International Airports Kualanamu District Deli Serdang

Kualanamu International Airport Kab. Deli Serdang as one of the entry gates for domestic or international tourists to North Sumatra, which was previously at Polonia Medan Airport, which is managed by Angkasa Pura II, greatly influences the comfort of service users through the information provided to passengers so that passengers feel comfortable while waiting for departure. aircraft. By looking at the relatively large interest of users of air transportation services, they require services at Angkasa Pura II Airport which involve effective and efficient public relations to bring potential service users back. In addition, this public relations approach greatly stimulates the interest of service users by providing information services, flight schedules, changes in departure times, and others until service users are satisfied and bring in other service users at Kualanamu International Airport Kab. Deli Serdang. Keywords: Public Relations, a

Analisis Perkembangan Infrastruktur Land Side di Bandara Udara H. Hasan Aroeboesman Ende Tahun 2015-2022

Infrastructure development is a process of increasing facilities to support the needs of each user in an environment or institution. In this case the airport infrastructure, especially in the Land Side area, of course always makes progress both in terms of service and functionality to guarantee fulfillment the needs of passengers using air transportation services at each airport. The Land Side area is an area without borders, which is very important to support all the needs of passengers and visitors. This study uses a descriptive qualitative approach, namely the data used are primary and secondary data. Primary data itself is the data obtained through direct observation, interviews and documentation, while secondary data is data obtained based on pre-existing information that was deliberately collected by the author to complement research needs. The results of this study can be concluded that the Development of Land Side Infrastructure at H. Hasan Aroeboesman Ende Airport from 2015 - 2022 has carried out changes and improvements to infrastructure as a facility to support passenger needs properly. The development of this airport has obstacles, namely in terms of land acquisition, because the location of the area is directly adjacent to settlement residents and schools, so the solution is for the airport and the Regional Government of Ende Regency to take a direct approach with local residents and the school to be willing allocated. So the conclusion is that the Development of the Transportation Sector in Ende Regency aims to obtain improvements, both main and supporting facilities, infrastructure and facilities, by creating safe, comfortable and orderly transportation facilities.&#x0D; Keywords: Development, Infrastructure,Land Side, Obstacle

Analisis Peran Petugas Apron Movement Control (AMC) Dalam Peningkatan Keselamatan Penerbangan Di Area Apron Bandara Udara Internasional Jenderal Ahmad Yani Semarang

The higher the number of people or users of air transportation services, the more human resources are needed as service providers to ensure the safety and security of passengers. An airport must pay attention to safety, security and flight control on the air side carried out by the Apron Movement Control (AMC) unit. An oil spill in the apron area of General Ahmad Yani International Airport, Semarang, can be fatal because it can disrupt flight safety. This study aims to determine the role of Apron Movement Control (AMC) officers in improving flight safety in the apron area and to find out whether this role has been able to improve safety in the Semarang Airport apron area or not. This research is qualitative by using data collection methods in the form of observation, interviews, and documentation. The data obtained are primary and secondary. This research was conducted in September 2023. From this research it can be seen that the role of Semarang Airport AMC officers is to improve safety in the apron area. Provide outreach to all personnel to look after each other and remind if something creates a hazard, Maintain and coordinate to keep the Apron clean. And Manage parking stands to reduce hazard when in peak hours. The role of the Semarang Airport AMC Unit has been able to improve safety because there is action of each duty and obligation. This role has been able to improve flight safety in the Apron Area of General Ahmad Yani International Airport Semarang, namely the role of the AMC Unit has been able to increase safety on the air side because each AMC officer has fulfilled the competence of each officer, and they carry out their duties properly according to the rules set.

Effect of Ground Handling Services on Arrival Baggage for Passenger Satisfaction

Numerous airline firms are fighting to raise the standard and reputation of their operations in response to the rising demand for air transportation services. The pre-flight and post-flight stages of an aircraft's operation require assistance from ground handling agents, affecting customer satisfaction with air transportation services. Passenger satisfaction is the expression of enjoyment or satisfied with the assistance received from the staff. This study's goal is to ascertain how much ground handling services offered by airlines during arrivals at General Ahmad Yani Semarang International Airport have an impact on passengers. This quantitative study aims to test the predetermined objectives on travelers from five airlines who employ PT. Kokapura's ground handling services. This study employed observation, questionnaires, and literature reviews as data collection methods. T-tests and the coefficient of determination are used to analyze the data (R2). With a calculated t-value of 21.182 &gt; t-table 1.985, the study's findings demonstrate that the arrival baggage service offered by PT. Kokapura's ground handling significantly effects traveler satisfaction at General Ahmad Yani Semarang International Airport. The remaining 17.9 percent is influenced by other factors, with a correlation coefficient of 0.821 and an 82.1 percent coefficient of determination.

Liability of Commercial Air Transport Service Providers in the Carriage of Corpse

In general, objects in air transportation are passengers, baggage, cargo, and/or post. However, in its development, the existing air transportation also carries out the transportation of corpses. If it is related to the responsibility of the air carrier, then the position of the corpse in air transport is important to be studied in order to determine the form and limits of the air carrier's responsibility. Therefore, this study aims to discuss the position of the corpse in the law of air transportation, as well as the responsibility of the carrier in transporting the corpse by air. The method used in this research is legal research with conceptual approach, statutory approach, comparative approach, and case approach. Based on the research that has been done, it can be found that the position of the corpse in international and national air transportation law has been positioned as cargo. Consequently, the responsibility of the air carrier in the transportation of corpses is also based on the responsibility of the carrier in the carriage of cargo. This is of course inappropriate when applied to the transportation of corpses, because with such arrangements, heavier body will receive greater compensation than lighter body.&#x0D; Keywords: air transportation; corpse; responsibility; legal protection.

The Factors of Affecting The Intention of Merchandise In Flight

This study aims to determine the effects of attitude, brands, social influence and satisfaction on purchase intentions of merchandise in flight to air transportation service users both domestically and abroad. This research used accidental sampling technique which was conducted on 201 samples from users of domestic or foreign air transportation services in 2019. The method was a questionnaire and an interview. By using SEM Amos 21 statistical tools. The results showed that all variables used in this study were attitudes, brands, social influences and satisfaction had a significant and positive influence on purchase intention variables. This shows that the presence of internal and external factors of a customer will also affect the customer's purchase intention for a merchandise.

A review of air transport service quality studies: current status and future research agenda

Air transport service quality has been a popular research topic in the last decade. A systematic literature review on this topic was conducted on the articles published in quality transport, tourism, and consumer service journals. We present the statistics on study locations, leading authors and affiliations, citations, and research frameworks and data collection methods. We show that there is an increasing use of online survey tools for data collection. Most of the articles have explicitly or implicitly used the SERVQUAL model or its variations such as AIRQUAL to examine the air transport service attributes. Several research areas are identified to bring the SERVQUAL model and the air transport service quality research up to date: the digital and technology-enabled service dimensions, the privacy and cybersecurity consideration, the corporate social responsibility dimension, and the hygiene requirement. We also call for in-depth studies into some individual service dimensions such as services for special needs passengers.

Pengaruh Peningkatan Kemampuan Personil, Pengenalan Keselamatan, dan Sosialisasi Kawasan Keselamatan Operasi Penerbangan terhadap Kualitas Individu pada Pelayanan Jasa Kebandarudaraan

The utilization of airspace is the implementation and sovereignty of the Republic of Indonesia as a whole. Including the national airspace arrangement, service delivery, personnels, facilities, flight navigation services, and the imposition of sanctions in accordance with applicable legal regulations in Indonesia. Airports are the most important facilities in air transportation services in various places including in Indonesia, because their function is intended as a place for departure and landing of aircraft, boarding and falling of passengers, goods (cargo), and postal. The method of writing this scientific article is to apply qualitative methods and methods of literature. This study uses the literature review method so as to obtain results on Personnels Capability has an influence on Individual Quality in Airport Services, Safety recognition has an influence on Individual Quality in Airport Services, and Socialization of Safety Areas has an influence on Individual Quality in Airport Services.

Perlindungan Hukum Terhadap Pengguna Jasa Angkutan Udara Akibat Keterlambatan Penerbangan

Flight delays are a common problem that air transport service users in our homeland have complained about so far, hence the existence of Law Number 8 of 1999 concerning Consumer Protection, Law Number 1 of 2009, and Minister of Transportation Regulation Number 77 of 2011 concerning Responsibilities. Air Transportation Carrier's Answer is a form of legal protection for the community provided by the state to citizens, especially people who normally use air transportation, the purpose of this article is how to provide legal protection for users of air transport services due to flight delays. The method used is a normative juridical approach, the type of data in this study is primary legal material in the form of laws and regulations which form the basis for legal protection for users of air transport services due to flight delays. Suggestions or recommendations from this article are : There is continuous supervision of airline owners regarding the departure and arrival schedules of airplanes; The government and parties who have concerns in the field of air transportation, should provide socialization to the public and airline owners about the existence of rights and obligations that cannot be neglected; The government as a regulator must be firm in giving warnings in the form of sanctions to airline owners who are still caught ignoring their responsibilities

OPTIMALISASI PELAYANAN UNIT PENYELENGGARA BANDARA UDARA PADA SAAT PENDEMI COVID 19 DI BANDAR UDARA KOMODO LABUAN BAJO

Komodo Labuan bajo Airport is one of the companies that offers services in the field of aviation that will use air transportation services,.Before boarding the avsec officer will check the completeness of the trip before entering the area within the airport (check in ).in handling the avsec officer,of course there are several things which is an advantage for the company and Avsec officers,such as in terms of service,for service users so that the output obtained by the company will also be better.knowing the obstacles faced in the service of the airport operator unit during the pandemic.&#x0D; The study use a qualitative method.the data sources used are primary data and secondary data.the method or documentation technique used in this study is to obtain interview and observation data based on the results of research that has been carried out.The results of the study show that (1) the optimization of the Airport Operator unit service includes ensuring that passengers meet flight requirements during the covid 19 pandemic.(2) The problem is that many Avsec officers do not comply with health protocols such as crowding,not wearing masks,not keeping their distance,even playing with cellphones while checking passengers,and it happened that one of the passenggers did not meet one flight requirement.however,it is allowed to enter or travel.

Avsec Officer Service Excellent Analysis To The Security And Safety Of Aviation At The Security Check Point Of Tambolaka Airport In The New Normal Era. Study Program DIV Air Transportation Management, Bachelor level, Diploma IV Program, Yogyakarta College

Avsec officers at the Tambolaka Airport Security Check Point are the front guard who meet and directly serve air transportation service users, but Avsec officers still lack awareness of appearance because they have not used uniforms and attributes according to the provisions. This study aims to determine the effect of Avsec officers excellent service on aviation security and safety and how much influence Avsec officers' excellent service has on flight security and safety at the Tambolaka Airport Security Check Point during the new normal period.&#x0D; Research using quantitative methods. Respondents' answers as primary data and data on the number of passengers in September as secondary data in the study. The population in this study were all users of air transportation services at Tambolaka Airport, while the research sample was determined from data on the number of passengers in September using the slovin formula. Data analysis performed included validity, reliability, and simple linear regression analysis&#x0D; The results of this study is influence of Avsec officers' excellent service on flight security and safety at the Tambolaka Airport Security Check Point during the new normal period. This is evidenced by the t-count 15.254 &gt; t-table 1.985 and a significant value 0.00 &lt;0.05. The results of this study also show the value of the coefficient of determination is 0.704. This value means that the great influence exerted by Avsec officers' excellent service on flight security and safety at the Tambolaka Airport Security Check Point during the new normal period was 70.4%.

PENGARUH EXPOSURE MEDIA SOSIAL INSTAGRAM TERHADAP MINAT PENGGUNA JASA TRANSPORTASI UDARA UNTUK MELAKUKAN PENERBANGAN DI BANDAR UDARA INTERNASIONAL YOGYAKARTA

The airport is one of the most important facilities. The airport is not only a supporting facility for air transportation for aircraft to land and take off, but the airport is also a symbol as well as a gateway to an area and even a regional icon that is very proud of for the region. Exposure or exposure to social media is a gift of popularity by someone who has great influence, such as an influencer. Usually this is done by creating content and then uploading it to social media such as Instagram, or other social media platforms and exposure is also known as ad space. In essence, interest is someone's desire or someone's intention to do something, so that in the service user's interest is someone's desire or intention to use a service.&#x0D; This study uses a quantitative descriptive method. The number of samples in this study were 100 respondents. Data collection techniques were by giving questionnaires to respondents, interviews and documentation. In proving and analyzing this, validity and reliability tests, simple linear regression tests, and the coefficient of determination are used. Based on the hypothesis and analysis carried out in this study, namely regarding the effect of Instagram social media exposure on the interest of service users, it can be seen for the Instagram social media exposure variable for a constant value of 31.940 and for the dependent variable the interest of air transportation service users for the regression coefficient of 0.603 where each the addition of 1% in the value of the

ANALISIS UPAYA PEMULIHAN DAN PENINGKATAN KEGIATAN OPERASIONAL BANDARA H. HASAN AROEBOESMAN ENDE PASCA PANDEMI COVID-19

Since early March 2020, the Covid 19 pandemic has hit Indonesia and brought a major disaster to the world of aviation. This is evidenced by the drastic decrease in the number of passengers and aircraft at Ende Airport. Travel requirements and PSBB policies discourage people from traveling by air. Ende Airport's operational activities have decreased drastically due to the Covid 19 pandemic. This study aims to find out what efforts have been made to recover and increase operational activities after the Covid 19 pandemic and what obstacles have become obstacles in efforts to implement recovery and increase operational activities at H. Hasan Aroeboesman Ende after Covid-19.pandemic.&#x0D; The research was conducted qualitatively using primary and secondary data. Efforts to restore and increase Ende Airport operational activities after the Covid-19 pandemic are efforts originating from Ende Airport to improve and restore its airport operations after the Covid-19 pandemic. This study uses qualitative methods, obtained from primary and secondary data. Primary data is done by data, observation, interviews, and secondary data is done by documentation and literature study. This research was carried out at Ende Airport in August and September 2022.&#x0D; The results of this research are Ende Airport's efforts to improve and restore its post-pandemic airport operations, including: carrying out promotions, trying to create new flight routes, preparing places for rapid tests and coordinating with the local health office to administer vaccines. The obstacles that hinder this effort are the high ticket prices, the views of the public who are still worried about using air transportation services due to the Covid 19 pandemic and a lack of understanding about the requirements for people's travel by air transportation.

Indonesian Aviation Law Reform

Significant role of air transportation in Indonesia, especially from a political and economic perspective, it has led to rapid developments in the world of national aviation. This remarkable development of air transportation is not supported by adequate laws and regulations, especially those relating to the requirement to obtain compensation in the event of a loss suffered by the passenger due to an error made by the air carrier. Law Number 1 of 2009 Concerning Aviation which is expected to bring about reforms within Aviation Law in Indonesia, especially regarding the terms of liability of the air carrier for losses suffered by air transport service users, there are not many fundamental changes when compared to the provisions contained in the Air Freight Ordinance (Luchvervoer Ordonantie). It is necessary to review the status of Law Number 1 of 2009 as a form of renewal of aviation law in Indonesia. Conditions for accidents need to be expanded, not only accidents experienced by air transportation modes, but accidents experienced by users of air transportation services since paying the transportation costs are the liability of the air carrier. The terms of embarkation so far need to be expanded in terms of meaning, starting from the time the transportation agreement is agreed upon by the payment of transportation costs by the transportation service user and the meaning of disembarkation ending when the transportation service user leaves the destination airport building.

부산광역시 관광산업 탄소배출량 산정에 관한 연구

One of the biggest issues receiving attention recently on a global scale is climate change. In the Paris Agreement, it is necessary to maintain the average annual temperature increase of the Earth below 2°C to cope with climate change, and to this end, it was decided to establish and implement goals and strategies for each country. Consequently, carbon neutrality movements have been identified in Korea, with Busan serving as a prime example. As one of the cities with the highest carbon emissions among the world's major port cities, Busan has set a goal of reducing carbon by 47% compared to 2018. Therefore, the purpose of this study is to first calculate the carbon emission of the tourism industry in Busan through a top-down method to achieve carbon neutrality. Second, we intend to derive comparisons and implications for each industry through the calculated carbon emission. As a result of the study, it was found that about 690,000 tCO2eq was emitted as of 2015 when building an inventory and calculating carbon emissions through the Busan tourism satellite account. By single inventory, “wholesale and retail and product brokerage services” were the highest at 24.5%, followed by “road transportation services” at 19.8%, and “air transportation services” at 19.6%. The implication of this study is that carbon emission calculation using the top-down method laid the groundwork for a future study on carbon emission calculation using the bottom-up method. In addition, it is believed that reflecting industrial characteristics when establishing policies based on the results of calculating carbon emissions by industry can contribute to more realistic policy formation.