Air Transport Companies Research Articles

Passenger Mobility Impact on Customer Satisfaction and Environmental Degradation Through Air Transportation Crowdshipping

Authors: This study investigates the impact and implications of passenger mobility through crowdshipping on customer satisfaction and environmental degradation. A questionnaire was used to collect data from customers who have been aeroplane passengers at Hang Nadim Airport in Batam, Indonesia. SmartPLS software was used to evaluate the quality of the questionnaire data and test the research hypotheses. The SmartPLS path model analysis results show that passenger mobility affects Crowdshipping, customer satisfaction, and environmental degradation; Crowdshipping affects passenger mobility and environmental degradation, and customer satisfaction affects environmental degradation. The findings of this study help understand and quantify potential strategies for logistics delivery by utilizing aeroplane passenger crowd shipping. Consequently, it can help policymakers and air transport companies develop air transport-based crowd shipping models to estimate the possible impacts from an economic and environmental point of view as well as environmental utilization.

Multicriteria satisfaction analysis to analyse passenger perceptions of air travel service quality in Croatia

As people travel by air more often, they become more demanding in the services that they expect and the price that they are willing to pay, which can affect their loyalty to a given airline or airport. Air transport companies must gain and retain customers in order to remain competitive. Here we assessed passenger perceptions of air travel service quality using multicriteria satisfaction analysis (MUSA) that may provide deeper insights into consumer behaviour than previous studies. During a three-year period from 2016 to 2018, we assessed perceptions of air travellers using a survey that asked about air travel experiences within Croatia in the year prior to the year of the survey in order to avoid the influence of current feelings. Then we analysed survey responses using MUSA method and found that overall passenger satisfaction depended strongly on service at the departure airport, which many of our respondents judged to be inadequate. We have additionally fine-tuned the improvement priority list by incorporating passenger demand levels. Our results may help guide efforts at air transport companies to improve service quality and to better understand how passengers perceive their services.

Analysis of the Performance of Regional III Airport Authority Air Transport Inspector Personnel on Optimizing PT Minimum Service Standard Supervision. Wings Airlines

In order to achieve optimal aviation safety, security, and service, activities of control, supervision, and investigation are necessary by the Air Transport Inspector. Air transport services provided by Air Transport Companies to Scheduled Commercial Air Transport for Economy Class Passengers and domestic flights within the country. Passenger service standards cover aspects such as pre-flight service standards, in-flight service standards, and post-flight service standards. Pre-flight service standards include flight information, ticket reservations, ticket bookings, check-in processes, boarding procedures, handling of delays and flight cancellations, as well as the issuance of boarding passes. The number of inspectors available to conduct supervision is also a factor affecting the results of the Minimal Standard Inspection of these services. This research aims to identify factors that affect the optimization results of Air Transport Inspectors at Wings Air airline. This research method is descriptive with a qualitative approach, and data is collected through observation, interviews, and documentation. The research results indicate that one of the challenges in the supervision of Air Transport Inspectors for Wings Air airline is the insufficient number of Air Transport Inspector personnel, resulting in a lack of direct supervision of airline personnel in various sub-units of airline services.

The Impact of Organizational Communication On The Quality Of Air Transport Services - Case Study for Romania

The first air transport company with entirely Romanian capital appeared in 1932 under the name of Romanian Airlines Operated by the State - LARES. On 18 September 1954, it became TAROM (Romanian Air Transports). TAROM's first international flight was in 1946, on the Bucharest-Prague route. The company's development was rapid, providing diversified services with routes to the Middle East and North Africa. In 1983 the first aircraft made in Romania, BAC 1-15, built by ROMBAC, with Rolls Royce engines insured British Aircraft Corporation (BAC) was put into service. If before the fall of communism in Romania TAROM services were addressed only to privileged persons (party activists, agents of the former Securitate, etc.), starting from 1990, the economic decline of the company began, through political interference in the activities, as well as due to unfair practices of competing private companies. A crucial negative role for TAROM activity was also played by the poor organizational communication, causing an unfavourable image, in the context in which the company's management was "passed" from one party or political group to another, the financial interests of some Restricted Groups being decisive for the annually increase of the debts of this entity. It got to the point where, under the pretext of the managerial incompetence of the representatives of the Romanian state, the sale of the only state-owned company specialized in air transport was sought. This certainly seriously jeopardizes Romania's independence. Keywords: organizational communication, TAROM, empirical research, profitability, professionalism

Firm value in the airline industry: perspectives on the impact of sustainability and Covid-19

To date, there has been limited research undertaken into firm value determinants in the air transport industry, one of the most essential sectors for global business. In view of this, in this study, we review and synthesise the literature that focuses on the value of firms in this sector and discuss conceptually and empirically the determinants influencing airlines’ stock values. Our main objective is to widen our understanding of the current state of research on the firm value of air transport companies. Using the systematic literature review (SLR) approach, we classify 173 papers published from 1984 to 2021. We find considerable changes in academic interest in the topic over the time period analysed, especially as a consequence of crisis-induced market crashes. In addition, we classify the main research themes relating to airlines’ market value, identify gaps, and introduce potential future research avenues in this area. Among the themes identified, the adjustment in the industry-level factors such as alliances, market structure and competition were the most common source of fluctuations in airlines’ stock value. However, we find shifting to sustainability initiatives and its consequence for stakeholders’ value as one of the most discussed topics in this context. The trend has gained attention since early 2020 due to the emergence of the Covid-19 pandemic as companies are looking for green and sustainable ways to protect the value in crisis time. Our findings assist transportation researchers and executives in addressing major value drivers of airline firms.

Upaya Meningkatkan Kinerja Petugas Pasasi Melalui Disiplin Kerja pada Karyawan PT. Kokapura Avia Cabang Bandar Udara Internasional Yogyakarta

ABSTRACT, PT Kokapura Avia Yogyakarta International Airport Branch serves ground handling services for air transportation companies. This research is focused on Ground Handling services for pasasi officers, namely check-in, boarding and lost and found. The problem in this study is related to the lack of work discipline of pasasi officers seen in carrying out their duties or work. This study aims to determine the work discipline carried out in an effort to improve the performance of pasasi officers to determine the work discipline that should be carried out in the future in an effort to improve the performance of pasasi officers of PT Kokapura Avia Yogyakarta International Airport Branch.
 This research uses qualitative research methods. The subjects in this study were the head (leader) and the passation officer of PT Kokapura Avia Yogyakarta International Airport Branch. The data used in this study were obtained from observations, interviews and documentation. Data analysis used in this research is data reduction, data presentation, conclusion drawing and data verification.
 The results of this study indicate that the work discipline carried out in an effort to improve the performance of pasasi officers is entering work on time, doing work in accordance with company regulations and supervision by the leader. Requiring employees to obey all applicable regulations at PT Kokapura Avia Yogyakarta International Airport Branch in order to improve employee performance. Work discipline that should be carried out in the future in an effort to improve the performance of pasasi officers is that leaders must be more assertive in making decisions and providing sanctions or reprimands for employees who are not disciplined at work. In addition, it is necessary to increase wages and salaries for employees whose performance is good so that it will encourage other employees to improve their performance.

Detection of Financial Distress in Air Transportation Companies Registered in BEI Before and During Covid-19

Financial distress analysis aims to identify and analyze financial distress in air transportation companies listed on the Indonesia Stock Exchange before and during Covid-19 with two airlines in Indonesia with CMPP and GIAA issuer codes. The research method used is descriptive method with a quantitative approach. The data used is secondary data in the form of company financial reports as objects of research for the period 2016 to 2021. Data analysis uses the Altman Z-Score model with the formula for calculating four financial ratios. The results of the study show that before and during Covid-19, CMPP and GIAA issuers were in a position of financial distress or entered a distress zone with a Z-Score value of less than 1.10 (Z <1.10)

РОЛЬ УТОМЛЕНИЯ ЧЛЕНОВ ЭКИПАЖЕЙ ВОЗДУШНЫХ СУДОВ ГРАЖДАНСКОЙ АВИАЦИИ В ГЕНЕЗЕ АВИАЦИОННЫХ ПРОИСШЕСТВИЙ

Input of various risk factors into aviation accidents (AAs) was examined using the circumstance study reports of the Interstate Aviation Committee (IAC). In the period of 2010–2021, IAC investigated 89 AAs with heavy aircrafts (HA, maximum take-off mass exceeding 5 700 kg) including 65 vehicles manufactured in Russia and 18 vehicles manufactured by foreign companies, and also 6 AAs with aircrafts belonging to foreign air transport companies. The study reviewed the data on AA occurrence, number of the injured and causative factors. It was concluded that 49.7 % AAs were associated to a degree with the human factor. For instance, 8.4 % AAs were due to an error caused by fatigue because of circadian rhythm disruptions. The most important contributors to the risk are night flights, both high and low workload, work schedule, length of rest period and annual leave, and environmental factors (noise) that individually and in combination may increase the AA risk in 3 to 5 times.

Research on the Investment Value of Guangzhou Baiyun International Airport Based on Multiples Valuation Method

Aviation has been an industry that has been widely watched by investors. As the upstream of the civil aviation industry chain, the airport industry is an important core asset of the entire industry chain, providing relevant services for global air transport companies and passengers. In recent years, China's aviation industry has been in a state of steady development. Until the outbreak of COVID-19 in 2020, the market focus turned to the impact of the speed of passenger traffic recovery during the epidemic on the recovery of airport performance. For core hub airports, the priority is whether asset values have changed. This paper analyzes Guangzhou Baiyun International Airport in China, and studies whether the investment value of the airport is fair through financial analysis, peer comparison, and multiple valuation methods. The study found that the airport's overall revenue decline in the past two years was mainly due to the epidemic, but it has performed better compared to industry players. Through multiples valuation, the theoretical stock value of Baiyun Airport in 2021 is 16.19 CNY higher than the actual value. The result indicated that the company's stock was undervalued and has good room for growth in the future, suggesting a purchasing opportunity. It is hoped that the research in this paper can expand the research on related aspects of the private airport industry, and also provide some help and reference for the valuation research of Guangzhou Baiyun International Airport.

항공운송 관련 업체들의 유·무형자원 투자 활동이 매출에 미치는 영향 연구

This study analyzed how investments of tangible and intangible assets by air transport companies affect their future sales growth.<BR> As for samples, this study selected 36 air transport companies that had their financial materials available from 2007 through 2019. As a result of analysis, this study found that advertising expenses exert a significantly positive(+) impact on the sales growth rate, but failed to confirm the effect of education and training cost on the outcome of companies. As a result of verification of the effect of capital expenditure on the sales growth rate, this study also found that it has a significantly negative(-) effect. In other words, capital expenditure does not contribute to the sales growth rate which is a general measured value for expansion of growth probability and market share of companies. The result of this study implies that systematically-planned investments are considered necessary for increasing sales for creation of outcome for air transport companies to be used for improvement of outcome when air transport companies obtain tangible assets and invest for creation of intangible assets after COVID-19.

Research on the Relationship between Capital Structure and Financial Performance of Air Transport Companies Listed on the Shanghai and Shenzhen Stock Exchange of China

Research on the Relationship between Capital Structure and Financial Performance of Air Transport Companies Listed on the Shanghai and Shenzhen Stock Exchange of China

On the international legal regulation of cooperation between air transport companies

The subject of this research is the problematic aspects of international legal regulation of cooperation between airways. The author reviews the fundamental international treaties in the sphere of international air transportation (international air law). Special attention is given to examination of different types of bilateral agreements on air transport or air communication. Analysis is conducted on the advantages and disadvantages of the structure of bilateral regulation; different classification of the alliances in Russian and foreign scientific literature. The conclusion is made that although initially, the strategic alliances were created to improve the welfare of air transport companies by reducing costs, currently there is market, concentration with overwhelming share of the three largest alliances. Stiff competition forces to join one or another alliance in order to share in the international air carriage, which clearly indicates the tendency to globalization of air transport. There is no doubt that the countries constantly use the methods of bilateral regulation for obtaining vast benefits. &amp;nbsp;Currently, further development of bilateral and multilateral (namely regional) cooperation in the sphere of international air carriage aimed at liberalization of international air transport is of major importance. This is the most efficient and fastest means of communication between the countries. The conclusion is made on the insufficient and fragmentary nature of international legal regulation of airways cooperation. The author advances the idea of going beyond private law regulation and creating a universal international legal mechanism that would help to overcome the problem of discrimination against third countries.

Aerial Vision and Violence: The Beginnings of Aerial Photography in Colombia (1920s)

At the end of 1921 the Colombian-German Air Transport Company (SCADTA), an aviation pioneer, introduced aerial photography to northern South America. Following the completion of a number of minor projects, the company was commissioned to map the border territory between Colombia and Venezuela, in order to demarcate the boundary between the two countries. This commissioned project, conducted between the months of May and June 1923, represented a milestone in the work of aerial photography in South America. However, it also included an expedition to the impenetrable Catatumbo rain forest, which was allegedly inhabited by "savage Indians" and marked by a process of violent colonization and exploitation. Testimonies from certain members of the aerial photography mission shed light on the local inhabitants' perception of the incursion.

Gestão de projetos: gestão de escopo e stakeholders na implantação de um projeto de software em um ambiente sem contexto de projetos

Este relato técnico discute a importância da aplicação de ferramentas de gerenciamento de projetos, com foco em gestão de escopo e stakeholders. O método utilizado foi estudo de caso e a unidade de análise foi um projeto de implementação de software de um fornecedor multinacional para concessão de descontos em academias de ginástica numa empresa de transportes aéreos no Brasil. Os dados foram coletados por meio de análise documental e entrevista com o gerente do projeto da companhia. A conclusão da análise dos dados deste estudo permitiu o entendimento dos problemas ocorridos no gerenciamento do projeto e como as dificuldades das áreas que tratam de gestão de escopo e stakeholders encontradas durante a gestão do projeto culminaram no atraso do projeto. A intervenção executada no modelo de assessoria permitiu realizar um mapa de problemas versus lições aprendidas. A contribuição deste trabalho é consolidada pela elaboração de uma proposta de gestão de escopo e stakeholders utilizando as boas práticas de gerenciamento de projetos em contextos que não sejam de projetos.

Развитие коммуникационных процедур авиатранспортного предприятия на базе информационных технологий с целью оптимизации технологического процесса и повышения качества обслуживания

Развитие коммуникационных процедур авиатранспортного предприятия на базе информационных технологий с целью оптимизации технологического процесса и повышения качества обслуживания

Organisational trust: A case application in the air transport sector

In management, it is important to know what the likely feedback effects of employee-employer relationship outcomes might be on levels of ongoing employee trust. This paper looks to apply this important question to a case application of the air transport sector by testing the impact of recent changes in a case sample of air transport companies using a modified aggregate trust model. The findings of this study suggest that occupational group (flight crew/non-flight crew), airline type (Full Service Airline - FSA, Low Cost Carrier - LCC, Charter), and level of seniority (management/non-management level) all have an important bearing on levels of trust in the employee-employer relationship. Pre-existing labour agreements and legacy arrangements with senior and certain occupational groups were found to have a more damaging effect on the trust relationship than anything else. An underlying level of resentment and defensiveness has developed due to historical labour agreements being changed and have been observed most notably among FSAs, flight-crew and middle-management staff. The mediating role of the unions in the employee-employer trust relationship was found to be insignificant among the sampled air transport organisations mainly due to the perceived weakness among the sampled employees of unions to make any meaningful interventions.

ASSESSMENT OF ECONOMIC SECURITY OF REALIZATION OF ECONOMIC POTENTIAL OF AIR TRANSPORT ENTERPRISES

In the article is analysed the scientific views on the economic essence of the concepts "economic potential", "state of use of economic potential" and "economic security of use of economic potential". The author's understanding of the concept of "economic security of realization of economic potential" is given, the components and indicators of estimation of financial and production potential of aviation enterprise are defined. The state of liquidity, solvency, business activity of air transport enterprises of Ukraine (PJSC "Motor Sich", PJSC "International Airlines of Ukraine" and others in the period from 2015 to 2018) was assessed as components of the set of resources that form the economic potential of future enterprise development. Goal. The purpose of the article is to assess the economic security of the economic potential of airlines of Ukraine on the basis of resource-functional approach, analysis of indicators of financial and production potential of the air transport company. Method (methodology) of work. To assess the economic potential of airlines, a system of indicators for assessing the components of economic potential (production, financial, personnel, information, management, marketing and marketing) was used. Results. As a result of studying the essence of the concept of economic potential revealed its ability to reflect the achievability of economic security criteria, which gives grounds to consider the use of the concept of economic potential to reflect the state of economic security of the enterprise. Assessment of economic security of realization of economic potential of air transport enterprises allowed to draw a conclusion that the majority of airlines of Ukraine work in a zone of risk and critical danger.

Market structure and “frequency economics” in air transport in the United States

This article provides an original theoretical model for air transport companies in the U.S. air travel market. The theoretical model of competition among airlines is empirically tested by estimating two equations of demand and price fixing. This estimate is made for 239 routes and 23 airports.&#x0D; This research provides estimates of the elasticity of demand in terms of price and income. It also provides the elasticities of demand in relation to the frequencies and elasticities of price fixing with regard to the frequencies that would allow us to introduce the new concept of “frequency economies” for the airlines.&#x0D; Finally, the article presents results that might be useful to the airlines and public authorities, since it also analyzes the effect of the existence or absence of competitive transportation alternatives to air transport, as well as the influence of the hub airports and the population variable. Knowing the results offered here will undoubtedly prove useful to the actors involved in this industry, in terms of how distance, occupancy and the number of frequencies on each route influence costs.

THE IMPACT OF LIBERALIZATION OF ASEAN AIR TRANSPORTATION ON INDONESIAN AIRLINES

Liberalisation of air transportation practically is known as open sky policy. In the practice, the liberalisation of air transportation is divided into two group of services, i.e.: air transportation services, for passengers and goods (air service) which is categorized as hard rights and supporting services of the air transportation services (ancillary services) which is categorized as soft rights. The research in this paper focused in air transportation services for passengers and goods, consists of nine freedom of the air. The impact of the policy such as the Agreement regarding ASEAN open sky policy, is the readiness of Indonesian air transportation companies to compete with foreign air transportation companies. The government of Indonesia has to regulate the implementation of ASEAN Open Sky Policy to be projected in order to comply with national development, i.e. the function of air law in national development. The policy has been implemented by enact or amend the existing law as air law that regulate flight lines, the following provisions: To regulate flight line for foreign airlines to open flight lines in Indonesia region which may not or have not land and sea transportation. The regulation is intended to support mobility of humans, goods and services that may fulfil the needs of the people of Indonesia, which materially and spiritually and the development of the region. The regulation of flight lines of foreign air transportation for region of tourism, industrial and trade center. The regulation is intended to support the national economic development of Indonesia.

The influence of consumer protection on the satisfaction of airline passengers

Abstract In a society in continuous development, air transport is no longer a luxury, but a means of transportation for everyone. As a result of rising living standards, reducing the cost of air travel compared to other means of transport, more and more people prefer to travel by air even at short distances. The steady increase in popularity and accessibility of air transport has led, in some cases to a decrease in the quality of services provided by air transport companies and in violation of consumer rights. The evolution of consumer protection has influenced positively the quality of air transport services by imposing certain obligations and offering a very high level of security, which increases passenger satisfaction. This article aims to quantify the passanger satisfaction and how the rights and interests of travelers in Romania are protected. In this respect, the authors carried out a quantitative research done among consumers of air transport services. Through a quantitative exploratory empirical research, 110 people were interviewed. The results obtained have made it possible to determine the extent to which the airline they have called upon, succeeds in meeting their expectations and satisfying them, and their rights have been respected. At the same time, passengers’ perception of the quality of air services were also quantified. Based on the results, the authors make some recommendations to airline companies’ management: to develop effective strategies to protect the rights and interests of travelers, to permanently identify the needs of the actual customers.