Passenger Mobility Impact on Customer Satisfaction and Environmental Degradation Through Air Transportation Crowdshipping

Abstract

Authors: This study investigates the impact and implications of passenger mobility through crowdshipping on customer satisfaction and environmental degradation. A questionnaire was used to collect data from customers who have been aeroplane passengers at Hang Nadim Airport in Batam, Indonesia. SmartPLS software was used to evaluate the quality of the questionnaire data and test the research hypotheses. The SmartPLS path model analysis results show that passenger mobility affects Crowdshipping, customer satisfaction, and environmental degradation; Crowdshipping affects passenger mobility and environmental degradation, and customer satisfaction affects environmental degradation. The findings of this study help understand and quantify potential strategies for logistics delivery by utilizing aeroplane passenger crowd shipping. Consequently, it can help policymakers and air transport companies develop air transport-based crowd shipping models to estimate the possible impacts from an economic and environmental point of view as well as environmental utilization.