Service Agencies Research Articles

Design of a Mixed-Reality Application to Reduce Pediatric Medication Errors in Prehospital Emergency Care

Children in prehospital emergency care are particularly vulnerable to medication errors, often with serious consequences. A prior study analyzing prehospital pediatric medication dosing errors, conducted after the implementation of a statewide pediatric drug-dosing reference for emergency medical services (EMS), identified an alarmingly high error rate. This significant finding led to the current study, which aims to develop technological interventions to reduce the frequency of medication errors for children during treatment by EMS. The current study focuses on the design and development of a safety strategy to automate medication administration using mixed-reality technology. Simulations were conducted to inform the design process, focusing on three scenarios: cardiac arrest, seizure, and burns. The design team included medical and engineering researchers, paramedics, and emergency medical technicians from multiple emergency medical service agencies. Root cause analysis (RCA) and failure mode and effects analysis (FMEA) were conducted after the simulations were completed. The RCA and FMEA were used to identify and prioritize failure points, which were then addressed in a mixed-reality solution using Microsoft HoloLens 2 to automate and enhance pediatric medication administration in prehospital emergency care. The resulting application will provide real-time assistance to guide paramedics through the complicated medication dosing and administration process using a detailed step-by-step guide, aiming to decrease medication errors and improve medication dosing accuracy.

A PrEP decision aid for women survivors of intimate partner violence: Task-shifting implementation to domestic violence service settings.

Women exposed to intimate partner violence (IPV) experience multiple social and structural barriers to accessing HIV pre-exposure prophylaxis (PrEP), despite being at increased risk for HIV. In addition, few existing HIV prevention interventions address IPV. A recently developed PrEP decision aid for women has the potential to reach IPV survivors at risk for HIV if it could be integrated into existing domestic violence agencies that prioritize trust and rapport with female IPV survivors. Leveraging non-traditional service delivery mechanisms in the community could expand reach to women who are IPV survivors for PrEP. We conducted qualitative interviews and online qualitative surveys with 33 IPV survivors and 9 domestic violence agency staff at two agencies in Connecticut. We applied the Consolidated Framework for Implementation Research (CFIR) to understand barriers and facilitators to delivering a novel PrEP decision aid to IPV survivors in the context of domestic violence service agencies. Most IPV survivors and agency staff thought the PrEP decision aid intervention could be compatible with agencies' existing practices, especially if adapted to be trauma-responsive and delivered by trusted counselors and staff members. PrEP conversations could be packaged into already well-developed safety planning and wellness practices. Agency staff noted some concerns about prioritizing urgent safety needs over longer-term preventive health needs during crisis periods and expressed interest in receiving further training on PrEP to provide resources for their clients. IPV survivors and agency staff identified key intervention characteristics of a PrEP decision aid and inner setting factors of the service agencies that are compatible. Any HIV prevention intervention in this setting would need to be adapted to be trauma-responsive and staff would need to be equipped with proper training to be successful.

Export Dynamics and Performance of Tree Seeds in Tanzania: An Analytical Study of Tanzania Forest Services Agency

Purpose: This study investigates the determinants of export performance for tree seeds by the Tanzania Forest Services (TFS) through an analytical framework grounded in the Resource-Based View (RBV) theory. It aims to identify and analyze the influence of Foreign Market Characteristics (FMC), Export Competence (EC), and Business Environment (BE) on the export performance of tree seeds in Tanzania. Design/Methodology: The study adopted a longitudinal research design to analyze the export dynamics and performance of tree seeds in Tanzania over 14 years, from 2003 to 2016. Data was collected from TFS over 14 years, covering export volumes and values. The analysis examines the effects of FMC, EC, and BE on tree seed export performance. Findings: The findings indicate that FMC, EC, and BE significantly affect export performance. Foreign market characteristics enhance export performance by improving market demand and accessibility. Export competence contributes to success through superior production quality and logistics. A supportive business environment facilitates exports by reducing trade barriers and improving infrastructure. Thus, these insights suggest the need to foster internal competencies, improve export strategies, and enhance regulatory and economic frameworks to boost the export potential of tree seeds from Tanzania. Originality/Value: This study offers new insights into how internal capabilities and external market conditions jointly influence the export performance of tree seeds. It bridges theoretical frameworks with practical implications for TFS. The study provides actionable recommendations for policymakers to improve export strategies, optimize market access, and strengthen business conditions, thereby advancing Tanzania’s position in the global tree seed market.

Analisis Produktivitas Pegawai terhadap Pelayanan Permasalahan Kinerja Aparatur Sipil Negara di Direktorat Status Kedudukan Kepegawaian Kantor Pusat Badan Kepegawaian Negara (BKN) Jakarta

This study aims to analyze the performance of human resources in the Directorate of Civil Service Status at the State Civil Service Agency in handling service problems or ASN status cases. Labor productivity is influenced by various factors related to the workforce itself as well as those related to the company environment and government policies as a whole, such as education, skills, discipline, attitude and work ethics. Research methods are classified based on the objectives and level of natural setting of the object, research methods can be classified into basic research objectives, applied research methods and research and development. In this study, the researcher chose the type of Qualitative research to present and describe in detail and in detail the analysis of employee productivity in serving ASN performance problems at the Directorate of Civil Service Status of the BKN. Research Results Overall, the quality of service at the Directorate of Civil Service Status of the State Civil Service Agency (BKN) can be categorized as very good, supported by clarity of information, ease of access through various communication channels, and employee responsiveness in handling complaints. The completeness of the files submitted by the proposing agency greatly affects the speed of the service process. When the files are complete, the process can run quickly and efficiently. However, incomplete files are often the cause of delays in service. and the use of technology, such as the ASN SI application, is very helpful in improving the efficiency and effectiveness of services. Technology allows ASN to access information and services more quickly and easily.

‘It’s a set up’: examining the relationship between bail conditions and the revolving door of justice

ABSTRACT Research has consistently drawn attention to how pre-trial release with bail conditions has the unintended consequence of setting accused up to accumulate further criminal charges. In response, legislative reforms to increase the courts’ knowledge of the barriers accused face in complying with bail conditions have ensued. In light of these reforms, we assess whether and how bail conditions are still setting accused up to fail, using data from in-depth interviews with bail supervisors in Ontario, Canada. Given their involvement with the courts, accused, police and social service agencies, this sample provides a unique lens to observe how pre-trial conditions contribute to the revolving door of the criminal justice system. Our findings reveal evidence of a continuing trend whereby courts assign conditions with which accused have little realistic chance of complying; both systemic barriers and more mundane errors continue to undermine accused chances of adhering to conditions of bail. Nevertheless, some shifts in the types of conditions assigned are evident, notably regarding more tailored abstinence and treatment conditions. Importantly, however, bail supervisors caution that releasing accused with fewer conditions alone is insufficient to set accused up for success.

The essence of the system of actors ensuring national security

The article aims to clarify the actual essence of the system of actors ensuring national security of Ukraine. To achieve the goal of the research, a complex of general and specific methods of scientific knowledge is used (dialectical, abstraction, analysis and generalization, documentary analysis, summarization). It is argued that this system is not a set of entities, because the set of elements does not form a system since it is not characterized by the degree of interaction of its components, which leads to the appearance of a qualitatively new integrity – the form of expression of the structure which actually forms the system. Based on the analysis of scientific literature, it is identified that during the post-Soviet period of the development of the doctrine of national security and its provision, the essence of the complex of actors ensuring national security was understood as a set of these entities. In the current development of these doctrines, this complex is interpreted as a system. The modern understanding of national security and its provision indicates that certain foundations (principles of responsibility, patriotism, and national solidarity) impose requirements extending to a wide range of subjects, encompassing both public service agencies and civil society actors. Furthermore, it creates conditions for holistic interaction between different types of subjects, forming a subsystem of the national security system from these entities. The complex of actors ensuring national security of Ukraine appears as a system because it has its key features.

Race in Integrated Data Systems: Why, Wherefrom, and How

Integrated administrative data systems (IADs) are a powerful resource to implement research and analysis for social policy. While IADs may capture racial identity data from multiple administrative sources, there is no agreed upon criteria for whether and how to synthesize this information in a way that (1) produces knowledge to advance racial equity, while (2) underscoring race as a social construct. This study leverages a county-level IAD to test and analyze an event-table design to represent racial identity that, when informed with historical and community knowledge, may meet both of the aforementioned goals. We illustrate this approach applied to the development of a registry of youth experiencing homelessness, as captured by linked administrative data from vital records, homeless service agencies, schools, food support programs, and other systems. The event table design includes race identity for each person in the registry across all systems included. We develop criteria to inform the hierarchy of one source over another when there are discrepancies in race identity across systems, and when categories for this variable differ across administrative systems. We provide historical and social context behind potential discrepancies and discuss approaches to missing data. Furthermore, we highlight the value of including qualitative knowledge from agency data managers, users, and those represented in the data to inform the synthesis of information around race. Finally, we illustrate how this approach can guide research analysis and contextualize results, thus enhancing the research process and advancing racial equity with IADs.

Why Won't Anyone Talk? Challenges Naming and Addressing Tokenism Within Health and Human Service Agencies Serving the LGBTQ+ Community.

Workplace tokenism, the use of superficial efforts to appear equitable, which often leads to burnout of marginalized groups, is pervasive, even in health and human service organizations dedicated to improving their community's health and well-being. An original research project to identify interventions addressing tokenism within Lesbian, Gay, Bisexual, Transgender, Queer plus serving health and human service agencies in New York was unable to engage staff in focus groups. A follow-up survey with 41 potential participants reported burnout as the main reason for nonparticipation. Qualitative data revealed desired aftercare for the retraumatizing nature of sharing individual experiences. Utilizing a community-based participatory research approach with an antiracism lens may mitigate challenges addressing tokenism, thereby increasing workplace inclusion of our Lesbian, Gay, Bisexual, Transgender, Queer plus community.

Adaptive Governance: Empowering Data Sharing for Public Health Impact - Insights from North Carolina Department of Health and Human Services

Objective and ApproachAt the 2022 IPDLN Conference, we presented work led by the North Carolina Department of Health and Human Services (NCDHSS), in partnership with university-based researchers, to build legal and ethical processes for routine data sharing. This session provides significant updates on the methods, results, and implications of these efforts–namely, that NCDHHS implemented an enterprise-wide data governance process and a legal framework that has enabled timely, impactful use of cross-sector data. We relied on Participatory Action Research and Deliberative Dialogue methods to engage a diverse range of partners in a data landscape overview and the co-creation of new data sharing processes that better enables the enterprise to adapt to a changing world. ResultsFour key actions were taken as a result of the participatory research process: NCDHHS developed a data strategy, created a data sharing guidebook, staffed their Data Office, and implemented a new legal framework. In addition to describing how these actions support data use across a large US state health and human services agency, we provide three use cases demonstrating the impact of this work. ConclusionsEstablishing routine data sharing presents legal, technical, and cultural challenges, particularly in large agencies. Through a collaborative, participatory approach, the NCDHHS successfully established enterprise-wide data governance and a legal framework to support data-driven policymaking and, ultimately, improve health outcomes for residents. ImplicationsThis research presents a successful, actionable, and replicable framework for developing and implementing processes to support intradepartmental data access, linkage, and use.

An Applied Research Partnership to Improve The Children’s Behavioral Health System Of Care

Objective and ApproachThis session describes a doctoral student-led process to align research, policy, and practice partners around the use of integrated data to address a policy priority—the mounting youth mental health crisis. The project partners engaged in a five-year governance process to leverage integrated administrative data from a large health and human service agency in one U.S. state. Qualitative field notes—collected while conducting quantitative analyses and engaging partners—were analyzed to document a realistic timeline and process for ethical, actionable research using cross-sector data. ResultsFive key lessons for partnership-engaged research emerged, emphasizing the importance of adapting to changes in project themes, leveraging strong partnership to address data quality concerns, nurturing existing and new relationships, balancing data access and data privacy, and supplementing administrative data with contextual data. ConclusionsThough engaging deeply with partners takes substantial time and energy, there are benefits to researchers, policymakers, practitioners, and most importantly, residents whose data are represented. Furthermore, building pathways to legally and ethically access integrated data can promote the efficient, strategic use of data for social policy research, and ultimately, be leveraged to support evidence-based policymaking in an ever-changing world. ImplicationsThis session underscores the value of forming applied research partnerships and building legal and ethical pathways to access integrated data when tackling complex social policy issues.

Initial Defibrillator Pad Position and Outcomes for Shockable Out-of-Hospital Cardiac Arrest

Ventricular fibrillation (VF) or pulseless ventricular tachycardia (pVT) are the most treatable causes of out-of-hospital cardiac arrest (OHCA). Yet, it remains unknown if defibrillator pad position, placement in the anterior-posterior (AP) or anterior-lateral (AL) locations, impacts patient outcomes in VF or pVT OHCA. To determine the association between initial defibrillator pad placement position and OHCA outcomes for patients presenting with VF or pVT. This prospective cohort study included patients with OHCA and VF or pVT treated by a single North American emergency medical services (EMS) agency from July 1, 2019, through June 30, 2023. The study included patients with OHCA treated by a large suburban fire-based EMS agency that covers a population of 550 000. Consecutive patients with an initial EMS-assessed rhythm of VF or pVT receiving EMS defibrillation were included. Pediatric patients (younger than 18 years), interfacility transfers, arrests of obvious traumatic etiology, and patients with preexisting do-not-resuscitate status were excluded. AP or AL pad placement. Return of spontaneous circulation (ROSC) at any time with secondary outcomes of pulses present at emergency department (ED) arrival, survival to hospital admission, survival to hospital discharge, and functional survival at hospital discharge (cerebral performance category score of 2 or less). Measures included adjusted odds ratios (aOR), multivariable logistic regressions, and Fine-Gray competing risks regression. A total of 255 patients with OHCA were included (median [IQR] age, 66 [55-74] years; 63 females [24.7%]), with initial pad positioning documented as either AP (158 patients [62.0%]; median [IQR] age, 65 [54-74] years; 37 females [23.4%]) or AL (97 patients [38.0%]; median [IQR] age, 66 [57-74] years; 26 females [26.8%]). Patients with AP placement had higher adjusted odds ratio (aOR) of ROSC at any time (aOR, 2.64 [95% CI, 1.50-4.65]), but not significantly different odds of pulses present at ED arrival (1.34 [95% CI, 0.78-2.30]), survival to hospital admission (1.41 [0.82-2.43]), survival to hospital discharge (1.55 [95% CI, 0.83-2.90]), or functional survival at hospital discharge (1.86 [95% CI, 0.98-3.51]). Competing risk analysis found significantly greater cumulative incidence of ROSC among those at risk with initial AP placement compared with AL (subdistribution hazard ratio, 1.81 [95% CI, 1.23-2.67]; P = .003). In this cohort study of patients with OHCA and VF or pVT, AP defibrillator pad placement was associated with higher ROSC compared with AL placement.

“The police came in white protective suits and with batons, it was pure disaster” – a multi-stakeholder perspective on infection control in reception centers for asylum seekers during the COVID-19 pandemic in Germany

BackgroundThe COVID-19 pandemic presented unprecedented challenges, particularly for vulnerable populations residing in confined settings such as refugee shelters: Physical distancing measures were challenging to implement in shelters due to shared rooms or communal use of kitchens and sanitary facilities, which increased the risk of infections. Meanwhile, individuals’ capabilities for individual protection strategies were severely impaired by the structure of the shelters. Consequently, shelters had the duty to develop and implement strategies for the prevention and handling of SARS-CoV-2 infections. The aim of this study was to explore the perspectives of refugees, NGO employees, and shelter directors regarding COVID-19-related measures in German refugee shelters. The study aimed to identify challenges and conflicts arising from implemented measures, as well as expectations for improved support during the pandemic.MethodsSemi-structured and narrative interviews were conducted with 6 refugees, 6 facility managers, 12 NGO staff, and 2 social service agency staff from February to August 2022. Qualitative content analysis was employed to analyze the data, identifying overarching themes and codes.ResultsThe study uncovered challenges and conflicts resulting from pandemic measures, particularly mass quarantine orders, within refugee shelters. Lack of transparency and ineffective communication worsened tensions, with refugees feeling distressed and anxious. The quarantine experience had a negative impact on refugees’ mental health, which was exacerbated by limited social interaction and leisure-time activities. Shelter managers encountered administrative challenges when implementing measures due to facility constraints and limited resources, while NGO employees encountered obstacles in providing immediate assistance due to legal regulations and a lack of cooperation from shelter managers.ConclusionsThe study highlights that shelters are problematic institutions from a public health perspective. It shows the importance of implementing customized pandemic interventions in refugee shelters that take account of the diverse needs and experiences of both refugee and staff. To achieve this, we recommend to establish an ethics committee and involve various stakeholders in decision-making processes. Additionally, enhancing information dissemination to promote transparency and public understanding of measures is crucial. These insights can help develop comprehensive and effective pandemic plans for refugee shelters, ensuring better preparedness for future public health crises.

Unraveling the dark side of resilience: entrepreneurial resilience diversity in new venture teams and entrepreneurial performance

PurposePrevious studies may have overstated the benefits of entrepreneurial resilience while neglecting its potential adverse effects, especially in the context of team entrepreneurship. This study focuses on the structural characteristics of resilience, entrepreneurial team resilience diversity, to delve into the potential dark side effects of entrepreneurial resilience. Drawn upon the similarity-attraction theory, this study investigates the detrimental impact of entrepreneurial team resilience diversity on entrepreneurial performance from the team-member exchange (TMX) perspective, which describes the reciprocal relationships within a team and the moderating effect of environmental hostility.Design/methodology/approachThe study collected data by conducting a two-wave survey. With the assistance of officials from entrepreneurship service agencies, entrepreneurship parks and entrepreneurship training institutions in southeast China, this study collected survey data from 361 participants of 91 entrepreneurial teams. The current research conducted empirical tests with SPSS and PROCESS macro to test the hypotheses.FindingsEmpirical results from a two-wave survey of 91 entrepreneurial teams in China reveal the detrimental effects of entrepreneurial resilience. In the context of team entrepreneurship, the diversity of a team’s entrepreneurial resilience negatively impacts entrepreneurial performance by impairing the quality of TMX. Moreover, the indirect effect of TMX is strengthened in more hostile environments.Originality/valueExisting studies have mainly focused on the positive side of resilience. However, based on the similarity-attraction theory, this study explores the potential adverse effects of the structural characteristics of entrepreneurial team resilience from the perspective of team-member exchange (TMX). This study enriches the literature on resilience by demonstrating how resilience functions in new venture teams and challenges the assumption that resilience is universally beneficial to entrepreneurs. Introducing team members with high resilience in a hostile environment may not always benefit the team, deepening the understanding of entrepreneurial resilience when confronting adversities.

Efektivitas Layanan Arsip dalam Pembuatan Salinan Perizinan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Kubu Raya

This study aims to analyze the performance of the Investment and One-Stop Integrated Services Agency (DPMPTSP) of Kubu Raya Regency in efforts to increase regional investment. The research method used is descriptive qualitative analysis with a case study approach. Data were obtained through in-depth interviews, observations, and documentation studies. The results show that DPMPTSP Kubu Raya Regency has implemented various service innovations that have successfully increased the efficiency of the licensing process and investment realization. The implementation of the Online Single Submission (OSS) system and the "Jemput Bola" service has reduced licensing process time by up to 30%. Focus on developing superior sectors, especially agribusiness, has contributed 40% of total investment. The "UMKM Go Digital" program has successfully increased MSME turnover by 30%. However, challenges remain, such as digital infrastructure gaps and inter-agency coordination. This study concludes that DPMPTSP's comprehensive approach in regulatory reform, infrastructure development, and institutional capacity building has contributed significantly to creating a conducive investment climate in Kubu Raya Regency.

Long-term effect of pneumococcal conjugate vaccines on invasive pneumococcal disease incidence among people of all ages from national, active, laboratory-based surveillance in South Africa, 2005–19: a cohort observational study

In South Africa, 7-valent pneumococcal conjugate vaccine (PCV7) was introduced in 2009 and 13-valent PCV (PCV13) was introduced in 2011, both in a two plus one schedule. We evaluated the ongoing effects of PCV on the prevention of invasive pneumococcal disease (IPD) over 15 years of sustained surveillance in South Africa before the COVID-19 pandemic. We conducted national, active, laboratory-based surveillance for IPD among all ages in South Africa, including isolate serotyping and susceptibility testing. We fitted linear regression models with vaccine covariates to imputed IPD case counts each year by serotype and age to compare expected and actual IPD cases in 2019, which was the main outcome. Vaccine effects were set to zero to identify expected incidence after the introduction of PCV7 and PCV13. From Jan 1, 2005, to Dec 31, 2019, surveillance identified 52 957 IPD cases. Among the 50 705 individuals with age data available, 9398 (18·5%) were infants aged younger than 2 years. Compared with expected case numbers (no vaccination) predicted using all available data, overall IPD rates among children younger than 2 years declined by 76·0% (percentage risk difference; 95% CI -79·0 to -72·8%) in 2019; notably, PCV7 and additional PCV13 serotype IPD rates declined by 95·5% (-97·0 to -93·4%) and 93·8% (-96·2 to-90·5%), respectively, whereas non-vaccine serotypes (NVTs) did not change significantly. Among adults aged 25-44 years, overall IPD declined by 50·4% (-54·2 to -46·3%), and PCV7 and additional PCV13 serotype IPD rates declined by 86·1% (-88·7 to -83·1%) and 77·2% (-80·9 to -73·0%), respectively, whereas NVTs increased by 78·5% (56·8 to 103·4%). Individuals aged older than 64 years also benefited from declines in IPD (-30·2%; -41·9 to -16·2%), but NVTs increased (234·9%; 138·1 to 379·4%). We documented sustained direct and indirect benefits of PCV across age groups, and NVT increases in adults older than 24 years. Higher valency PCVs would have the added benefit of preventing this residual disease. National Institute for Communicable Diseases of the National Health Laboratory Service (South Africa) and US Agency for International Development Antimicrobial Resistance Initiative, US Centers for Disease Control and Prevention.

SUSTAINABLE ENTREPRENEURSIP AND ENVIRONMENTAL DYNAMISM OF SELECTED METER MANUFACTURING COMPANIES IN LAGOS STATE

In the fields of business and environmental studies, sustainable entrepreneurship and environmental dynamism are inevitable concepts that drives the economy .Sustainable businesses may need to be especially inventive in highly dynamic circumstances, utilizing their knowledge of sustainability to foresee and adapt to changes.Therefore, the study was designed to investigate sustainable entrepreneurship and environmental dynamism of selected meter manufacturing companies in Lagos State. The study adopted a survey research design and the study relied on primary data through structural self-administered questionnaire. The targeted population of this study is 207 mid-level and top management level employees of MMCs in Lagos state. The list of MMCs was drawn from Directory of Certified Electricity Meters and Instruments Manufacturing /Assembling Companies and Nigerian Electricity Management Services Agency who served as a regulatory body to MMCs in Nigeria. Taro Yamane formula was used to choose 136 participants to which the questionnaires were administered and returned. Multiple regression and Pearson correlation method of analyses were used for hypotheses of the study. Findings revealed that social and economic sustainability are significant predictors of market dynamism of MMCs in Lagos State. The study concludes that both social sustainability and economic sustainability have a positive and significant influence on market dynamism. The study therefore, recommended that MMCs should always come up with both economic and social sustainability policy that can mitigate the effect of market dynamism and improve their operations.

Travel counsellors’ perspectives on AI assistance

Research on AI in the context of travel counselling has mainly focused on increasing the efficiency and level of automation of online travel bookings. However, AI solutions can also be used in the context of offline travel counselling, i.e., face-to-face counselling at a travel agency service desk. In this specific application domain, AI has the potential to change personal interaction between counsellors and clients in different ways. In order to design AI solutions to enrich personal interaction, research on the specific requirements of counsellors, customers, and other relevant stakeholders in the context of AI-assisted offline travel counselling is needed. Human-centered design (HCD) is a promising approach to investigate and incorporate these perspectives on the course of the AI design process. In this paper, we present our approach of applying HCD elements to deepen the understanding of the context of use, to specify user requirements, and to find potential design solutions for a real-world use case of AI assistance in offline travel counselling. In addition, we highlight the key findings and insights regarding travel counsellors’ perspectives and requirements on possible AI adoption, showing that they are primarily open to AI-based innovations, but also have some concerns about the devaluation of the counselling profession. Further, we critically discuss additional design elements that would be needed for human-centered AI design in an ambitious sense.Practical Relevance: The findings are of high practical relevance as they demonstrate how HCD principles can be applied to real-life use cases, which aim to introduce human-AI interaction in work domains. At the same time, our findings provide valuable insights for practitioners into the specific work environment of offline travel counsellors.

Implementation of Regional Public Service Agency Management at State Vocational High School 5 Mataram, Indonesia

Implementation of Regional Public Service Agency Management at State Vocational High School 5 Mataram, Indonesia

Pengaruh Work Life Balance dan Lingkungan Kerja Non Fisik terhadap Kinerja Pegawai Pada Badan Kepegawaian Daerah Provinsi Sumatera Barat yang Dimediasi Kepuasan

Life balance in the implementation of work is an inseparable part of achieving employee job satisfaction, while job satisfaction is one of the most important parts of employee performance so that company goals are achieved effectively and efficiently. The aim of this research is to analyze the influence of work life balance and non-physical work environment on the performance of employees of the Regional Civil Service Agency of West Sumatra Province which is mediated by job satisfaction. The total population in this study was 73 people who were the samples in this study using the census or saturated sample method. Data was collected through distributing questionnaires with a Likert scale model and then testing the validity and reliability of the questionnaire. The data analysis technique used is the Smart PLS method. The results of this research are that work life balance has a positive and significant influence on employee performance at the Regional Civil Service Agency of West Sumatra Province; The non-physical work environment has a positive and significant influence on employee performance at the West Sumatra Province Regional Civil Service Agency. Work life balance has a positive and significant influence on job satisfaction at the Regional Civil Service Agency of West Sumatra Province. The non-physical work environment has a positive and significant influence on job satisfaction at the Regional Civil Service Agency of West Sumatra Province. Job satisfaction has a positive and significant influence on employee performance at the Regional Civil Service Agency of West Sumatra Province. Work life balance can be mediated by job satisfaction on employee performance at the Regional Civil Service Agency of West Sumatra Province. The non-physical work environment can be mediated by job satisfaction on employee performance at the Regional Civil Service Agency of West Sumatra Province.

Unethical Consumer Behavior Following Artificial Intelligence Agent Encounters: The Differential Effect of AI Agent Roles and its Boundary Conditions

Recent research has shown that consumers tend to behave more unethically when encountering artificial intelligence (AI) agents than with human agents. Nevertheless, few studies have explored the differential impact of AI agents on unethical consumer behavior. From the perspective of the power relationship between AI and consumers, we classify the role of an AI agent as that of a “servant” or “partner.” Across one field study and four scenario-based experiments (offline and online), we reveal that consumers are more likely to engage in unethical behavior when encountering servant AI agents than partner AI agents due to increased anticipatory moral disengagement. We also identify the boundary conditions for the moral disengagement effect of AI agents, finding that this effect is attenuated (a) among consumers with high moral identity, (b) with human-like AI agents, and (c) in the context of high behavioral visibility. This research provides new insight into the AI morality literature and has practical implications for service agencies using AI agents.