Background: Each hospital must follow minimum service standards regarding waiting timesand the time for providing outpatient medical record documents. According to the results ofobservations, the time for providing outpatient medical record documents on the morning shift hasa total average of 22 minute while the afternoon shift has a total average of 21 minute.Methods: The purpose of this study is to improve and develop strategies to speed up the time ofproviding medical record documents at Bhayangkara Lumajang Hospital with the PDCA (Plan,Do, Check, Action) method.Results: The results and discussion can be concluded, namely the plan (planning) in an effort toimprove the time of providing medical record documents which is quite long, namely by makingtracers. Do (implementation) of the results of the plan in an effort to improve the length of timefor providing medical record documents at Bhayangkara Lumajang Hospital, by implementing theMCH system, applying tracers to medical record documents. The check can be concluded that thetime for providing medical record documents has not met the expected standard.Conclusion: Action (improvement) as a result of the agreement in Brainstorming, Action concludedthat Bhayangkara Lumajang Hospital will maintain the standard time for providing medical recorddocuments and apply the use of tracers from researchers.