The crucial role of wastewater management contributes to the need for full government support. The impact of water pollution is a significant challenge to human health and well-being, which is one of the priorities of sustainable development, namely achieving universal and equitable access to safe and affordable drinking water and sanitation by 2030. DKI Jakarta is one of the major Indonesian cities facing Domestic Wastewater Management System (SPALD) challenges. This study used a constructivist paradigm and a qualitative approach. The data was gathered through field research and Focused Group Discussion. This study aims to analyze the challenges in providing safe sanitation as a public good in DKI Jakarta. This study has shown that PD PAL Jaya, SPALD operator in DKI Jakarta, has encountered several challenges, including the challenge of constructing the infrastructure due to the absence of the SPALD pipeline network in City Planning. Lack of private sector investment and insufficient state/local budget support slow progress in improving sanitation infrastructure. Public apathy concerning wastewater management problems and believing that this problem should require government interference also exacerbate the government’s challenge. Consider their characteristics as public services; government intervention is critical to ensure that these services are delivered safely and adequately.