E-government Adoption Research Articles

E-Government implementation challenges in small countries: The project manager's perspective

E-Government is a global trend with far-reaching benefits if implemented in the optimal way. All nations, irrespective of whether they are considered developed or developing economies, invest in the development of strategies furthering their e-government agenda. While e-government has attracted extensive interest for over a decade, leading to a maturing field, small European Union (EU) members have some particularities that must be taken into account. This research focuses on the critical success factors of e-government adoption, using the Republic of Cyprus as a case study. These findings show that the financial position of a nation and its e-readiness level, as well as the infrastructure facilities and technological innovations for effective knowledge management and communication, political and legal frameworks, are key factors that influence the level of e-government adoption. Furthermore, organizational and institutional aspects, as well as the socio-cultural characteristics, should not be underestimated, as these factors are crucial barriers to e-government adoption. Finally, the specific country's environmental cognition and consciousness is found to be more influential in this case than what literature on other cases suggest.

A STUDY OF EFFECT OF DEMOGRAPHIC FACTORS ON E-GOVERNMENT DIVIDE IN THE REPUBLIC OF MAURITIUS

Republic of Mauritius. Findings would encourage wider e-participation and e-inclusion into policy-making from all segments of the population.
 Methodology: A stratified random sample of 310 users and non-users of e-government was used. Logistic regression was estimated. The non-significant Hosmer-Lemeshow test and the Nagelkerke R2 of 0.538 imply that the logit model is useful in predicting the e-government divide.
 Main Findings: The classification table shows 81% correct classification. All Wald Chi-Square statistics are reported. This research reveals that marital status and gender do not predict the e-government divide. Age (p<0.01), education (p<0.001), middle income range (p<0.05), dwellership (p<0.01) and public sector employment (p<0.05) affect a citizen’s decision to adopt e-government. The massive investments in e-government initiatives cannot be justified as these have not catered for universal coverage. Young citizens are 20 times more likely than old citizens to adopt e-government.
 Implications/Applications: The tendency to use e-government increases as more education is acquired. Rural dwellership almost triples the odds of e-government adoption although these citizens are less educated than their urban counterparts. Public sector employees are 3.6 times more likely to use government websites than the self-employed. Monthly income earners of Rs 20001 to Rs 35000 are 3.3 times more likely to use e-government services than those earning up to Rs 10000. This study is ground-breaking and challenges the belief that rural dwellers are marginalized and reinforces the importance of education within the theoretical framework of the e-government divide.

E-government research insights: Text mining analysis

Abstract Research on e-government is attracting more attention from scholars and growing exponentially. A wide spectrum of studies has explored a variety of topics to lay the foundations of this research area. The aim of this study was to extend our knowledge of e-government and investigate dominant and future research directions. To that end, this paper attempted to explore published research in the e-government discipline using the reported keywords for a large selection of journals. This study provided a text mining-based review of 2018 articles collected from 11 journals using 12,692 keywords. The results indicated that new topics like open government, smart cities, and analytics have recently been attracting more research. Researchers continue to pursue areas like governance, e-government adoption, e-participation, e-democracy, administration and procurement topics. Finally, researchers’ quest for a theory or framework that guides the study of e-government has faded. More details are reported in this study.

Does high e-government adoption assure stronger security? Results from a cross-country analysis of Australia and Thailand

We present the first comprehensive audit and comparison of e-government website security in two countries. Australia was selected for its high level of e-government adoption, while Thailand was selected in contrast as a developing nation. Through our audit of 800 pages across 40 websites, we reveal numerous security vulnerabilities suggesting that the high adopters of e-government may not always be providing better protection to their citizens. Alarmingly, the most basic web security measure, the use of Hypertext Transfer Protocol Secure encryption was only used in half of Australian and one-third of Thai sites. Our methodology included content analysis of policies and encryption, followed by security vulnerability testing, to provide the first baseline data on these two countries. Statistical analysis suggests that far from being the benchmark for security, Australian e-government sites do not significantly differ from Thai sites in their vulnerability level. The implications of these findings are examined, and recommendations are made for practice. It is hoped that these insights into the current state of security provide a needed stimulus to focus more on the practical information security aspects of e-government.

Civil Servant’s E-Government Adoption Levels: Are age and context matters?

Civil Servant’s E-Government Adoption Levels: Are age and context matters?

Civil Servant’s E-Government Adoption Levels: Are age and context matters?

Civil Servant’s E-Government Adoption Levels: Are age and context matters?

Determinants of E-government Adoption: Testing the Mediating Effects of Perceived Usefulness and Perceived Ease of Use

ABSTRACT This study proposes an e-government adoption model to determine the factors which lead to citizens’ adoption of e-government services in the Togolese context while investigating the mediating roles of perceived usefulness and perceived ease of use. The proposed model was tested using valid and reliable data gathered from a sample of 482 respondents. Findings indicate that behavioral intention to use e-government services is significantly influenced by perceived usefulness and perceived ease of use. More importantly, the analysis revealed that, perceived usefulness and perceived ease of use play a mediating role, either full or partial between the antecedent variables, social influence, trustworthiness and facilitating conditions and the outcome variable, behavioral intention to use. The implementation of e-government services with a focus on these fundamental factors will eventually increase the acceptance and adoption of such services by citizens.

A Systematic Review: Factors Affecting Employees’ Adoption of E-government Using an Integration of UTAUT & TTF Theories

Information and communication technologies (ICT) have been implemented mainly in government organizations, where e-government has become prevalent. The previous research focuses mostly on e-government adoption from the perspective of citizens. However, there is a scarcity of research conducted from the viewpoint of the employee. This study tried to identify and predict the factors that influence an employee to adopt technology implemented at the workplace by focusing on acceptance technology theories. The unified theory of acceptance and usage of technology (UTAUT) and Task-technology fit (TTF) using relevant findings in this review. The attempt to conduct a comprehensive explanation and analysis of the existing literature up to 2018, to understand the current situation of e-government implementation. Reviewing procedures were done by reviewing articles on e-government and related work by using indexing databases “web of science & Scopus. Finally, the results of this paper are the factors that make employees directly or indirectly adopt e-government.

Electronic government adoption in voluntary environments – a case study of Zimbabwe

Many governmental organisations across the world are progressively implementing electronic government systems to enhance their back-office operations and offer better and efficient services to citizens. Zimbabwe is not an exception to this e-government wave. Previous studies note that the acceptance and utilisation of e-government systems by citizens in Zimbabwe remains suboptimal, sluggish and problematic due to several factors. This study sought to establish the effect of seven predictor variables on citizens’ behavioural intentions to use e-government systems in Zimbabwe. Drawing from the extended Technology Acceptance Model (TAM2), extended Unified Theory of Acceptance and Use of Technology (UTAUT2), Framework for National and Donor Action, and e-Government Trust model as theoretical underpinnings, this study proposed a conceptual framework to predict citizens’ behavioural intentions on e-government. Survey data for testing the conceptual framework were collected from 247 respondents in Zimbabwe using structured questionnaires. Confirmatory factor analysis using IBM AMOS structural equation modelling method was conducted to establish the structural model fit of the proposed model. Findings of this study establish that eight of the hypothesised constructs explain 89% of the discrepancies of behavioural intention to demonstrate good predictive power of the proposed model in voluntary environments. Thus, level of education, facilitating conditions, e-government awareness, price value; privacy, security and trust; political self-efficacy and influence were all confirmed as salient predictors of e-government adoption. These findings provide invaluable insights and pointers to practitioners and policy-makers on e-government implementation and may guide further research on e-government adoption in voluntary environments.

A review of the generic end-user adoption of e-government services

E-government projects provide many advantages and offer benefits to governments and their citizens. Hence, the big issue and challenge for governments are how they can increase citizen adoption. This has resulted in the development of many e-government initiatives that aim to enhance the provision of public services to citizens and improve associations with industry and world business. It is shown that there are critical success factors and barriers in e-government adoption, and technology adoption more generally, which identifies the fact that current e-government adoption models do not adequately explain the needs of citizens. Based on the diagrammatic of a detailed structure of review methodology, existing studies show that national culture, trust, the information system success model, and knowledge services are very crucial issues for citizens regarding new system application in the successful uptake of e-government services. Therefore, this article presents a review of the generic end-user adoption of e-government services based on a theoretical perspective and the Unified Theory of Acceptance and Use Technology model. Furthermore, this article presents a conceptual model as a better foundation for the development of e-government. The findings of this article will contribute to the limited e-government adoption literature available by providing insights into end users’ perceptions of e-government services.

Adoption of e-government services by small municipalities

PurposeThe purpose of this paper is to fill the research gap in online information and service adoption by small public organizations. According to the US Census, small municipalities with populations of 5,000 or less constitute 76 percent of all municipalities. Moreover, although these governments can benefit most from e-government adoption, their e-government activities are rarely studied.Design/methodology/approachThe primary data collection is a state-wide survey of small municipalities along with collecting data on websites and other government documents. The data analysis utilized logistic regression for adoption decisions.FindingsThe findings suggest a distinct set of factors influencing e-government adoption by small municipalities as opposed to large ones. Moreover, management support for open access to government is critical for both e-government information and transaction services while transaction services are also driven by administrative capacity and citizen demand.Originality/valueThis study is original in several ways. First, it is comprehensive in incorporating capacity and network factors along with motivation for management support. Second, it focuses on small municipalities that are important but less studied. At last, it provides a rich understanding of the distinction between information and transaction e-government services.

Role of Trust in E-Government Projects

Trust forms an important part of the discourse on e-Government. E-Government adoption involves trust relationships amongst three important entities: government (provider of the system), citizens (end users of the system) and the enabling technology, forming a trust triad. An important link in this trust triad that has not been studied much in the literature on e-Government is the role of the trust reposed by the government in the citizens. This relationship has enormous potential to simplify the control mechanisms used in e-Government transactions. This in turn significantly enhances citizens’ perceived usefulness of the system. Hence, trust in citizens by the government is expected to eventually lead to higher adoption of the concerned e-Government system and its continued use. Development of this trust is facilitated by acquiring information processing capability. This paper seeks to explore the issue of government trust in citizens using the case study methodology. The Profession Tax Digitization project in West Bengal, India, has been used as a case to demonstrate a trust-based e-Government system. At the heart of the implementation approach of this project lies the belief that people are essentially not tax-evaders and that lack of compliance is more because of the cumbersome process of tax payment. This belief defines the focus of change in the system, viz., process simplification based on the trust in taxpayers. In this paper, we identify potential causes of disruption of the government’s trust in citizens and mechanisms of production of trust in the same context. We emphasize the role of information processing capability in the production of the government’s trust in the citizens. Further, we demonstrate that production of trust results in an opportunity for trust-based governance leading to higher adoption of e-Government projects through simplification in government processes.

Ascendants That Influence the Adoption of E-government Services among Citizen of Pakistan

In this research study, the author seeks to discover the predecessors of e-government services adoption among the citizen of Pakistan. To study the e-government adoption, researcher integrates extended TAM and theory of planned behaviour. Cross-sectional research technique was used and in total data was collected from 240 citizens of Pakistan. Results depict that facilitating conditions, performance expectancy, effort expectancy positively impact the citizen attitude towards adoption of e-government facilities. As well as, facilitating conditions as a positive impact on society and individual computer self-efficacy which helps in building citizen attitude.Furthermore, the researcher studies the impact of government trust as a moderator to test the relationship between attitude and adoption of e-government services. Results show that government trust dampens down the relationship between attitude and e-government adoption. To the conclude results SEM technique was used using AMOS-21.

Communication and E-Government: The Case Study of E-Government Implementation in Tourism Communications in the Tourism Department, Daerah Istimewa Yogyakarta (DIY) Province

The development of Digital Government Services (DGS) is a form of bureaucratic transfor-mation. This research focuses on virtual digital technology used in the government, especially in the tourism office department of Yogyakarta special administrative region which is also known as Daerah Istimewa Yogyakarta (DIY) Province. Based on Ministry of Communication and Information (MoCI) 2012 report, e-Government adoption in DIY was ranked 4th in the country. The province has the vision of becoming a cyber province as one of the ways to fulfil the needs of its residents. The objectives of this study encompass: 1) description of the imple-mentation of e-government in DIY Tourism department; 2) mapping and utilizing the tourism communication strategies to identify e-government implementation in the Tourism department; and 3) assess the role that e-government technology adoption can help to strengthen service encouraging the enhancement of service and creative industries towards contributing to im-prove the higher tourism development in DIY. The research used a case study approach with data collected using informal interview and documentation. Results of the research showed that: 1) the expertise in information and communication technology (ICT) is pivotal for was necessary for the development of ing the tourism-based websites and e-government applica-tions; 2) the importance of developing multimedia-based content to ensure relevant and updat-ed content; and 3) the importance of taking into account the needs and interests of undergradu-ates and undergraduate audience in developing and adoption of e-government services because they constitute the largest segment that uses the virtual digital government services.

Adoption of e-Governance

PurposeThis study aims to investigate India’s poor performance in the overall implementation of e-Governance despite significant improvements in the quality and scope of e-Government services in the country.Design/methodology/approachThe study proposes a conceptual model based on four hypotheses that are tested using the structural equation modeling technique. Based on the results obtained, the conceptual model is suitably modified.FindingsThe major finding of the study is that “English proficiency” and “digital divide” sequentially mediate the relationship between “service quality” and the “willingness to adopt e-Governance” in India.Research limitations/implicationsThe conceptual model emerging from the study adds to the literature on e-Governance service quality and adoption. However, a longitudinal or experimental study may provide more insights into the context.Practical implicationsPrimarily, this study would interest agencies involved in developing and delivering e-Governance services. Besides, the findings may be useful for the “big data companies” that are interested in gaining direct access to the last-mile users of developing countries.Social implicationsThe study intends to provide directions to policymakers on improving access to e-Governance services for the people who are deprived of the benefits of such services.Originality/valueThis is the first study to incorporate both English proficiency and digital divide in a single conceptual model in the literature related to the relationship between service quality and the willingness to adopt e-Governance.

The e-Government adoption in Higher Education in Portugal: The case of ISCSP at Lisbon University

Was studied the adoption of information technologies in the higher education area in Portugal, analysing the case of a centenary institution (ISCSP) and trying to understand how its leadership managed and organized the ICT capabilities to deliver value to students, professors and all other stakeholders. Innovative ICT capabilities were introduced within a planned, motivated and controlled environment where leadership styles and management practices were always focused on business success. We applied a Program Transformation Model based in good practices of Policy Research innovation and diffusion Models complemented with Program Management approaches. Through the academic results and data obtained during this program’s implementation we present experience evidence that confirms the progressive Digital Transformation of the ISCSP at Lisbon University.

Investigating the impact of metaphors on citizens’ adoption of e-governance in developing countries

Purpose This paper aims to investigate the effect of metaphor “Digital India-Power to Empower” on citizens’ intention to adopt the e-governance while taking citizens’ attitude and emotional attachment with Digital India as mediating variables between citizens’ involvement and intention to adopt e-governance. Design/methodology/approach After reviewing the extant literature and using the learning from Technology Acceptance Model-Extension (TAME), a conceptual model has been proposed. The model is empirically tested on 224 respondents from India using structural equation modeling technique. Findings The paper suggested that the metaphoric promotion of E-Governance leads to a higher intention to adopt E-Governance. Metaphoric promotion has a positive influence on citizen involvement with E-Governance, which leads to positive attitude toward E-Governance. This positive attitude leads to citizens’ emotional attachment with E-Governance, which in turn leads to citizens’ positive behavioral intention to adopt E-Governance. In addition, there is a significant difference in attitude toward E-Governance with respect to education level and metro city dwelling, but there is no difference in intention to adopt E-Governance with respect to education and metro city dwelling. Research limitations/implications As there is a dearth of research on the usage of metaphor by government and its effect on citizens’ adoption of E-Governance, a conceptual model has been prepared by using learning from metaphor studies majorly in non-government services. Originality/value As marketing and metaphors are rarely spoken words in E-Governance research, present study starts the much-needed conversation. In the past, adoption of E-Governance is studied in terms of technology attributes using TAM Model. The present study is first to explore the behavioral impact of E-Governance metaphoric promotion on citizens’ intention to adopt E-Governance based on TAME model. It raises the issue of marketing foundation of E-Governance in mobilizing the citizens’ intention to adopt the E-Governance.

An empirical study of e-government adoption in the United Arab Emirates: A social cognitive perspective

This study seeks to improve the current understanding of e-government adoption by taking a novel approach. Drawing on the social cognitive theory and its triadic reciprocal model, we developed and tested a new research model in the context of e-government adoption in the United Arab Emirates. The overall findings suggest that e-government adoption is influenced by the reciprocal interactions of personal, behavioural, and environmental factors. The findings imply that when formulating e-government strategy, policy makers need to address in a holistic and integrative way the issue of e-government environment and its alignment with citizens’ Internet use preferences and personal factors. This study opens a new lens for e-government adoption research and offers practical value for governments to develop effective e-government strategy.

Trust-Related Factors Affecting Citizens’ Adoption of E-government Based on TAM Model

Trust-Related Factors Affecting Citizens’ Adoption of E-government Based on TAM Model

Collaborative accountability for sustainable public health: A Korean perspective on the effective use of ICT-based health risk communication

The sustainability of public health practices requires collaboration between the government and its citizens. On the government's side, social media can provide a conduit for communicating health risk information in an effective and timely fashion, while also engaging citizens in informed decision-making. On the citizen's side, information communication technology (ICT)-based practices cannot function unless citizens recognize and act on their responsibility to actively engage with government social media platforms. Despite an increasing interest in understanding the adoption of ICT practices and e-government services for health risk communication, there remains a crucial need for a comprehensive framework to explain which factors determine citizen use of digital government resources. The purpose of this study is to investigate how to increase government accountability for motivating citizens to engage in ICT-based health risk communication, thereby attaining sustainable public health practices through collaborative governance.By integrating trust and health risk information into the e-government adoption model (GAM), this research examines factors that influence citizens' likelihood of using government social media resources. Survey data from 700 Korean citizens were analyzed using structural equation modeling. The results indicated that individuals with higher social media competency are more likely to (a) seek risk information through social media and (b) perceive the government's social media sites as easy to use. Consistent with the GAM, intentions to use the government's social media sites for information and interactions appear to increase as citizens perceive more value in using them regarding information quality, ease of use, functional benefit, and security. Furthermore, perceived trust in the government's social media resources appears to function as a mediator of this process. Initial trust in the government is an important determinant of perceptions of its digital resources. Citizens who trust the government tend to evaluate new initiatives positively and are more likely to accept and make use of them.The results of this study can inform policy design and implementation by elucidating the mechanisms that determine citizens' adoption and usage of digital government services. Theoretically, this work expands the GAM to include health risk communication and adds empirical evidence to the small yet growing body of knowledge of e-government initiatives. These findings also highlight the importance of public trust in the government, as this encourages citizens to seek health risk information and assistance from the government. Overall, the data and model generated in this investigation represent an important step toward the successful and sustainable modernization of public services.