Services Administration Research Articles

Progressive Collapse Analysis of G+10 RCC Building

This study important of the progressive collapse that final damage of the structure is not similar as the initial collapse of structure. The key parameters used story displacement in eleven-storey building of regular shape that has modelled and analyzed by the ETABS 2018 software by using the Indian standard codes. Then for the calculation of progressive collapse we use U.S General Service Administration (GSA 2016) guidelines. The demand capacity ratio (DCR) values of the neighboring member are taken into account after the damage the DCR values for regular structure must be with in (2). In this study the progressive collapse is considered in three different cases that is at corner, interior and at exterior columns.

Kepuasan Mahasiswa terhadap Biro Administrasi dan Registrasi Akademik di Universitas Stella Maris Sumba

This research aims to analyze the level of student satisfaction with the services provided by the Academic Administration and Registration Bureau at Stella Maris University, Sumba. The method used in this research is a survey with a quantitative approach, where data is collected through questionnaires distributed to students from various study programs. Data analysis was carried out using descriptive statistical techniques to describe the characteristics of respondents and their level of satisfaction with various aspects of service, including speed of service, quality of information, and the attitude of bureau officers. The research results show that the majority of students are satisfied with the services provided, although there are several aspects that need to be improved, such as response time to questions and completeness of the information provided. This research provides recommendations for service improvements, including increased training for bureau staff and the development of more efficient information systems. It is hoped that these findings can contribute to improving the quality of academic administration services at Stella Maris University, Sumba.

Application of Data Mining to Measure the Level of Satisfaction with Public Facilities and Services at STMIK Kaputama Binjai Using Linear Regression Method

This study aims to analyze the level of satisfaction of STMIK Kaputama Binjai students with physical facilities (classrooms, laboratories, prayer rooms, wifi) and general services (administration, academic guidance, library, security, campus cleanliness) using multiple linear regression methods. Data were collected through questionnaires from students in the 2022/2023 academic year. The results showed that both variables have a significant effect on student satisfaction, with a regression coefficient of physical facilities of 0.40 and general services of 0.59, indicating that general services have a greater impact. Prediction of student satisfaction reached an accuracy level of 98% with a Mean Absolute Percentage Error (MAPE) value of 2%. Laboratory facilities and internet access (wifi) are the dominant factors affecting satisfaction. Based on these findings, improvements in both aspects are recommended to increase student satisfaction and institutional competitiveness.

Image Processing in Improving the Scan Results of Identity Cards and Family Cards with Noise with the Median Filtering Method

In the digital era, identity documents such as Identity Cards and Family Cards play a crucial role in administration and public services. The process of scanning these documents often results in images with noise that can interfere with data accuracy and identification. This research aims to improve the quality of scanned images by using the median filtering method to reduce salt and pepper noise. Median Filtering was chosen for its ability to preserve edges and details in images, which is crucial for identity documents such as Identity Cards and Family Cards. In this study, the system developed to enhance scanned images was implemented and tested. Evaluation results show that the Median Filtering method is effective in removing noise without damaging the edges and fine details of the images. The evaluation indicates that this system is effective in producing images that meet the quality standards required for official administration and identification. This research is expected to contribute to the development of digital image enhancement technology for identity documents, thus improving accuracy and reliability in public services.

Development of the Dukcapil Application In Setia Mekar Village

Technology will develop more and more every year. Many things currently use technology from various aspects, including general elections for government institutions in Indonesia. Data collection on general election participants in Indonesia is still relatively slow because data collection is still used manually and handwritten. The creation of this data collection system involved village government agencies including population administration and civil registration services (Dukcapil). This article discusses the design of the Dukcapil election application in Setiamekar Village which aims to simplify the administrative process and increase the efficiency of public services. The methods used in this design include needs analysis, system design, implementation and evaluation. The research results show that this application can help speed up the administration process, reduce manual errors, and increase public satisfaction.

Implementation of MVC (Model View Controller) Method Development of Web-Based Administrative Applications in the Office of Muara Sungai Village Prabumulih City

The village administration system is a website-based application that is important for village, including admins is carrying out village administration sevices which have a very important role in the government managing. All communities need to reiceve good village administration services. Data from this researcher was obtained based on interviews, direct observation at the muara sungai village office. The development method used is rad (rapid application development) which consists of requiretmens planning, design implementation processes. The language used is PhpMySql, a database operation that allows data selection or data entry, which can be done easily and automatically.

Analysis Of The Implementation Of Management Information Systems In Budi Setia Langowan Hospital

The rapid and extensive development and progress of information technology today, so that for an agency / company the information used as a basis for administration and data processing is an application system in various fields that are required to use the information system. Good service quality is the implementation of a reliable, effective and efficient Hospital Management Information System (SIMRS) and upgradeable. The hospital information system has an important role in clinical and administrative services. Hospitals that use a website-based system (SIMRS) are designed to integrate the main functions of the hospital into one integrated system stored in a database center. This study aims to analyze the implementation of a hospital information system using the PIECES method. The type of research used is qualitative.

“The little I receive is not enough’’: A qualitative study of food insecurity in the South Bronx

ABSTRACT The objective of this study was to explore the lived experiences of food insecurity amongst Bronx residents. Applying a community-based participatory research approach, we conducted a qualitative study, entailing 38 interviews with food pantry recipients, 4 key informant interviews with social service administrators, and two focus groups with 12 food pantry staff and social service providers in New York City (NYC). Applying a precarity framework, we identified three themes: (1) unaffordability of living expenses in NYC; (2) financial hardships during the COVID-19 pandemic; and (3) institutional and technological barriers to food access. We identified the following subthemes under theme one: rising food costs and high cost of living. Under theme two, we identified four subthemes: (a) large household size driving poverty for Bronx families; (b) vulnerabilities to food insecurity among older adults; (c) budgeting for reduced incomes during the COVID-19 pandemic; and (d) managing unstable employment. Under the third theme, we identified three subthemes: (a) lack of access to healthy, culturally appropriate foods; (b) need for wider service availability; (c) and not having smartphones for telehealth. Study findings demonstrate how precarity impacts the lived experiences of food insecurity and financial hardship for residents of the South Bronx during the COVID-19 pandemic.

Scientific concepts of development of public services in Ukraine

The scientific article is devoted to highlighting the state of scientific development of the provision of public services in Ukraine. The achievements of administrative scientists and approaches to understanding the categories of public and administrative services provided by public administration bodies are highlighted. The works of administrative scientists who paid considerable attention to the issue of providing administrative services in various spheres or to a specific subject were analyzed, namely: Bondarenko I.O. «Organizational and legal foundations of service provision in the field of customs affairs»; Bulkovskii T.O. «Quality management of the provision of administrative services by the Ministry of Internal Affairs of Ukraine; Vasylieva N.V. «Theoretical and methodological foundations of the formation and development of the system of providing administrative services at the regional level»; Voronyatnikov O.O. «Administrative and legal status of the State Migration Service of Ukraine»; Horbatyuk V.I. «Mechanisms for providing administrative services in the field of public finance management»; Dembytska S.L. «Legal principles of the provision of administrative services to the population of Ukraine by local self­government bodies»; Kostin O.Yu. «Administrative services provided by the State Border Service of Ukraine»; Mordvin I.A. «Administrative services of tax authorities of Ukraine»; V.V. Petovka «Legal regulation of the provision of administrative services in Ukraine»; Severin V.I. Administrative and legal principles of the provision of permit services by subjects of public administration; Skoromnyi Y.I. «Administrative services in agriculture of Ukraine; Sorokina I.S. «District State Administration as a Subject of Provision of Administrative Services»; Ter-Stepanyan O.V. «Administrative and legal principles of providing administrative services in the field of telecommunications and postal communication»; Khymychuk K.V. «Legal regulation of the provision of administrative services by the justice bodies of Ukraine», Pryimak L.I. «Public services in the activity of the State Tax Service of Ukraine: organizational and legal principles», etc. It was concluded that the attention of both scientists and practitioners is paid to the general principles of public service provision in Ukraine (the concept, essence of administrative services, principles of classification, quality assessment, etc.); the study of legal problems of public administration bodies has gained special development, the result of which is the introduction of a number of changes and additions to the current legislation that concerns the provision of public services; considerable attention is paid to the issue of providing public services in various areas or to a certain entity, etc. At the same time, the analysis of scientific publications, monographic studies, practical recommendations, as well as the results of the activities of public administration bodies on the provision of public services in Ukraine show that a complex scientific approach is needed to study the peculiarities of the provision of public services in Ukraine.

Tata Kelola Administrasi Kurikulum dan Perpustakaan : Analisis Kualitas Layanan untuk Mahasiswa di SMK Plus Nahdlatul Ulama Sidoarjo

Education plays a crucial role in shaping competent and competitive human resources. At SMK Plus Nahdlatul Ulama Sidoarjo, the success of education relies not only on a quality curriculum but also on effective administrative management and supporting facilities such as libraries. This study aims to analyze the quality of curriculum administration and library services using a descriptive qualitative approach. Data were collected through observations, interviews, and document analysis. The findings indicate that good governance in curriculum administration and library services significantly impacts student satisfaction. Recommendations are expected to assist further development in the management of the curriculum and library, enabling students to optimally utilize educational resources.

The Underuse of Clozapine and Long-Acting Injectable Antipsychotics.

Schizophrenia is among the most devastating and costly human diseases. The public face of the failure to appropriately treat schizophrenia includes approximately 100,000 homeless individuals with schizophrenia and related psychoses and 200,000 incarcerated individuals with similar diagnoses. Clozapine and long-acting injectable antipsychotics are among the most effective treatments, but both are markedly underused. The following organizations should take responsibility for fixing this problem: National Institute of Mental Health, Patient-Centered Outcomes Research Institute, Substance Abuse and Mental Health Services Administration, Centers for Medicare and Medicaid Services, U.S. Food and Drug Administration, American Psychiatric Association, and patient and family advocacy groups.

Importance of good sleep in helping prevent subsequent suicidal behaviors

Suicide is a leading cause of death among youths in the U.S., and rates have doubled over the past 20 years. According to the Substance Abuse and Mental Health Services Administration (SAMHSA), sleep disturbances are one of the 10 warning signs of suicide, even after adjusting for depression. Sleep difficulties are unique among other risk factors, however, as being “modifying, nonstigmatizing, and highly treatable,” researchers of a study looking at the association between sleep problems and suicide write.

Perception et Conservation des Archives à la Direction « Etudes et Planification » du Ministère de la Santé, Hygiène et Prévention, République Démocratique du Congo

The administrative services of the Ministry of Health are not immune to the multifaceted crises affecting the Congolese public administration. As administration is both the foundation and backbone of public management in a country, the Democratic Republic of the Congo is a nation where archival science, in all its nobility, plays a vital role in good governance. If administrations continue to thrive at the beginning of the 20th century, it is due to the importance of archival documents, which every modern and organized nation strives to preserve well, as an essential tool of national memory. Archives are data with an indefinite lifespan and cannot be materials that disappear. The observation within the General Secretariat of Health is that archives are thrown haphazardly into dark rooms where they are exposed to the elements and various kinds of rodents. Under these conditions, the disappearance of historical data is inevitable, which could constitute a significant loss, especially as some documents exist in a single copy and, once destroyed, they cannot be reconstructed.

Analysis of document retrieval for online public administrative procedure services.

Public Administrative Procedures (APs) are processes, implementation methods, documents, and requirements or conditions prescribed by gov­ernment agencies or authorized individuals to ad­dress specific tasks related to individuals or orga­nizations. However, organizations and citizens still face challenges in easily and conveniently accessing information and public administrative services. This paper investigates advanced techniques to address the challenges of document retrieval for public admin­istrative services. We implement a hybrid retrieval process, combining traditional retrieval models such as TF-IDF and BM25 with modern models such as SBERT and fine-tuning models. Results demonstrate that combining these models significantly enhances retrieval performance. The ensemble model of BM25 and finetuned SBERT achieved the highest F2 score, indicating superior effectiveness in information re­trieval.

Implementation of the Plavon Program in Population Administration Services

Background: The increasing reliance on technology in public service delivery has led local governments to adopt e-government systems. Specific Background: This study explores the implementation of the PLAVON e-government program in a rural context, addressing the operationalization of such systems in local governance. Knowledge Gap: Existing research highlights e-government frameworks, yet the challenges and successes of community-level implementation remain underexplored. Aims: This research aims to analyze PLAVON's implementation, focusing on standard operating procedures (SOPs) and community engagement. Results: Findings reveal that structured SOPs enhance efficiency and transparency in public services, enabling self-service for citizens. Novelty: This study offers insights into the challenges and strategies of rural e-government implementation. Implications: Results underscore the importance of tailored bureaucratic practices and community involvement, providing valuable lessons for similar programs in rural areas. Highlights : Efficiency: Structured SOPs enhance the efficiency of public service delivery. Transparency: Clear procedures foster transparency in administrative processes. Community Involvement: Active participation of local citizens is crucial for successful implementation. Keywords: E-Government, PLAVON, SOP, Community Engagement, Rural Implementation

Decoding job satisfaction in the Nepalese public sector: patterns and predictors

ABSTRACT In this study, we investigate job satisfaction within the Nepalese civil service, utilizing data from a survey of 858 Nepalese civil servants. Our findings reveal a moderate level of job satisfaction, with several factors influencing its variability. Particularly, relationships with colleagues, the physical environment, and remuneration emerge as significant determinants, where higher values correspond to increased job satisfaction. These findings are consistent with the theoretical expectations of social exchange theory. Beyond these conventional variables, innovation, higher authoritarian cultural orientation (ACO), and the nature of civil service groups (Administrative service vs. Others) significantly shape job satisfaction levels. Furthermore, factors such as transfer scopes, promotion policy, and human resource development programs are identified as areas of low satisfaction among civil servants. While these factors do not demonstrate statistically significant associations with the degree of variation in job satisfaction, their dissatisfaction likely contributes to an overall decrease in job satisfaction.

8765 Assessment of the Social Vulnerability Index of a 10-Year Retrospective Cohort of Youth with Prediabetes

Abstract Disclosure: D. Somerville: None. R.H. Kolagani, MHS: None. C.E. McCrory: None. S. Budakoti: None. V.M. Chinchilli, PhD: None. J. Joseph: None. D.E. Hale: None. N. Raja-Khan: None. L.P. Huerta Saenz: None. Background: The incidence of prediabetes (preD) is rising among youth in the US. While there are known metabolic risk factors linked to preD development, we were interested in exploring the role of social determinants of health (SDoH) in the development of pediatric preD. The social vulnerability index (SVI) is a tool developed by the CDC to stratify SDoH risk for communities based on 14 factors such socioeconomic status (SES), household composition, race and transportation access. By understanding the role of SVI in the development of preD in youth, we may be able to plan interventions to prevent progression to Type 2 Diabetes (T2D). Objective: Our study goal was to determine the relationship between SVI and preD in youth receiving care at our institution, a large pediatric referral center in Central Pennsylvania. Methods: We conducted a 10-year retrospective chart review of electronic medical records (EMRs) to identify children/youth aged 6-17 years old diagnosed with preD at our pediatric health system between 01/2010 and 01/2020. We used the American Diabetes Association definitions of preD (one or more sub-type): 1) Impaired fasting glucose (IFG), 2) Impaired glucose tolerance (IGT), and 3) Elevated hemoglobin A1c (HA1C). ICD10 codes were used for initial chart identification (R73.01, R73.02, R73.03 and R73.09). The second phase of identification of youth with preD included the review of biological measures of glycemia of the initial identified charts to support the reported ICD10 diagnosis (either isolated subtypes or combinations). Social, demographic characteristics, and residence setting (urban vs. rural) were also investigated. SVI was assessed on a 0-1 scale, with high SVI (0.5-1) indicating greater social vulnerability and low SVI (0-0.49) indicating lower social vulnerability. Rurality was determined per the Health Resources and Services Administration Tool (HRSA). SAS frequencies were calculated. Fisher’s exact tests were applied to compare the frequencies of the aforementioned groups with respect to IFG, IGT, and HA1C. Results: We identified 2700 charts of youth with preD per ICD10 codes search, but only 552 had confirmed preD diagnosis supported by biological data registered in EMRs. The most common preD isolated subtype was HA1C (87.3%), while 12% and 4% had isolated IFG and IGT, respectively. Most youth had high SVI (66.9%) and only 5.8% were rural (p > 0.05). Neither SVI or rurality were associated with isolated preD subtypes, but 8.2% of low-SVI youth had composite [IFG +HA1C] subtypes compared to 3.5% of high-SVI youth (p=0.02). Conclusions: SVI was not significantly associated with any isolated preD subtype. However, youth with the combined preD subtypes [IFG + HA1C] had lower SVI. As T2D is more prevalent in youth from low SES, addressing SDoH at earlier stages of T2D (preD phase) is needed in the effort to prevent the progression of the disease. Presentation: 6/1/2024

340B Participation and Safety Net Engagement Among Federally Qualified Health Centers

The 340B program provides discounts on outpatient drugs to certain hospitals and federally supported clinics (covered entities) that can be used to generate revenue to fund safety net care. While numerous studies have found no association between 340B and safety net care provision for most hospital covered entities, less is known about whether federally qualified health centers (FQHCs), the largest group of covered entities after hospitals, use the program to enhance safety net care. To assess whether a proxy for 340B revenue was associated with increased safety net care provision among FQHCs. This descriptive, retrospective cohort study examined care provided from 2005 to 2022 by 1468 FQHCs that submitted to the Health Resources and Services Administration Uniform Data System. FQHC and year-level fixed effects were included, as well as a control for differential Medicaid expansion over time. The data were analyzed between March and December 2023. One-year lagged number of locations registered to dispense or administer 340B-discounted drugs (registered locations), which included child sites, in-house pharmacies, and contract pharmacies in the 340B Outpatient Pharmacy Affairs Database. Natural logarithm of patient volume by payer, low-income status, and use of enabling services. Natural logarithm of visits in which low-profit preventive services were provided. An additional registered location was associated with increased patient volume, especially for uninsured (0.4%; 95% CI, 0.3%-0.5%) and privately insured (0.4%; 95% CI, 0.2%-0.5%) patients and low-income (0.4%; 95% CI, 0.2%-0.6%), unhoused (0.3%; 95% CI, 0.1%-0.5%), and non-English-speaking (0.3%; 95% CI, 0.1%-0.5%) patients. An additional registered location was associated with increased visits with an HIV test (0.7%; 95% CI, 0.4%-0.9%), serum lead test (0.8%; 95% CI, 0.6%-1.1%), seasonal influenza shot (0.4%; 95% CI, 0.3%-0.5%), Papanicolaou smear (0.5%; 95% CI, 0.4%-0.7%), and tobacco cessation counseling (1.0%; 95% CI, 0.5%-1.4%). Across the study period, the average annual increase in locations was 1.5. The results of this cohort study suggest that there are statistically significant increases in the provision of low-profit but high-value preventive services and care to safety net populations (those who lack insurance, have a low income, or require enabling services) and that, like public hospitals, FQHCs might use 340B revenues to enhance safety net care. This finding may inform debates on the 340B program by supporting differential 340B reforms across hospital and nonhospital covered entities.

Performance Assessment of Village Apparatus in Population Administration Services

The general background of this research highlights the importance of village apparatus performance in population administration services as a key factor in enhancing efficiency and accessibility of services for the community. The specific background focuses on the analysis of the performance of the Sumberejo Village apparatus in Sidoarjo, selected for its relevance as a representation in assessing service quality. The knowledge gap identified in this study pertains to the lack of comprehensive evaluation regarding productivity, service quality, and accountability in the context of administrative services. The aims of the research are to evaluate the performance of village apparatus in providing services and to offer recommendations for improvement. The results reveal that the performance of the village apparatus is inadequate, with productivity indicators showing good mental attitudes but lacking in technological understanding and work discipline. Service quality is also assessed as insufficient, as indicated by lengthy and complicated service times, resulting in criticism from the community. The novelty of this study lies in its qualitative descriptive analysis that explores practical challenges faced by local administrators. The implications of these findings suggest that improving technological understanding, work discipline, and streamlining service processes are essential for enhancing the quality of administrative services and meeting community expectations. Highlights: Analysis reveals inadequate performance in service delivery by village apparatus. Lack of technological proficiency among village staff affects service efficiency. Lengthy and complicated service processes lead to negative feedback from the community. Keywords: Performance, Service, Productivity, Quality, Accountability

Tools for Success in Experiential Education for PharmD Students With Trauma and Adverse Childhood Events (ACEs)

In the past 5 years, new priorities for student wellness, burnout prevention, and improved mental health have become top priorities for experiential learning. Individual students' academic resilience is a critical aspect of these student factors. Self-regulatory skills like emotion regulation and executive functioning are vital underlying resilience processes. Preceptors, faculty, and administration should assess threats to academic resilience, such as adverse childhood experiences (ACEs) and trauma, to ensure students' optimal outcomes in experiential learning. This article uses the recognizing, responding, and preventing re-traumatization principles from the Substance Abuse and Mental Health Services Administration (SAMHSA) concept of a trauma-informed approach to provide tools for success for pharmacy students living with trauma and ACEs. Preceptor tools for students living with trauma and ACEs are designed to proactively recognize trauma responses, whether they occur in isolated incidences or of a chronic nature. Screening and assessment can identify students preemptively who may need extra support, resources, and tools for academic resilience. Responding to a student's disclosure with a disclosure plan will lay the groundwork for a safe and productive encounter. During the encounter, prevent re-traumatization by being up to date on sensitive and appropriate language while providing daily logistical tools for success in an experiential practice rotation. Little is known about the specific effects of ACEs on self-regulation, resilience, and executive function in Doctor of Pharmacy students. However, preceptors can provide tools to develop students' academic resilience and improve their educational outcomes in experiential learning.