Purpose: Osteoarthritis is one of the leading musculoskeletal causes of global disability, with knee and hip osteoarthritis (KHOA) as most prevalent types. A relatively new healthcare setting for KHOA has been launched with the aim to shift a part of healthcare from secondary care to primary care: the intermediate care. Intermediate care aims to prevent referrals of less severe patients with KHOA to secondary care. It is often constructed as a one-time consultation for patients by a medical specialist in general practices. To date, no research has been done on the benefits of intermediate care for KHOA. Therefore, we evaluated the facilitators and barriers of intermediate care for KHOA. Methods: General practitioners (GPs), orthopaedists, and healthcare managers from two intermediate care projects in the Netherlands were invited to participate in this qualitative study through convenience sampling. Patients with KHOA who had at least one consultation in intermediate care were invited for participation by GPs from these two projects. Semi-structured interviews with open-ended questions were conducted by one researcher (IA). The interview guide of the patients covered the following pre-determined themes: barriers and facilitators regarding the patient-healthcare provider relationship, the accessibility of healthcare, the differences between usual (primary and secondary care) and intermediate care, their expectations of intermediate care, recommendations for improvement of intermediate care, and others. The interview guide for healthcare providers covered the same topics, but with the added following topics: barriers and facilitators with the start, content, and financial structure of the intermediate care project. Interviews were transcribed verbatim into written form and read by the interviewer (IA) to increase the validity. Transcripts of the interviews were analysed in the qualitative analysis software program MAXqda Version 2018, guided by a six-phased thematic analysis approach of Braun and Clarke (2006). Interviews were deductively coded based on pre-determined themes, and inductively coded based on additional topics that emerged from the open-ended questions. The first two interviews were coded independently by two researchers (IA and DS). All other interviews were coded by one researcher (IA). Results: In total, ten interviews were conducted with patients (n=4), orthopaedists (n=2), GPs (n=4), and a healthcare manager (n=1). Five facilitators of intermediate care were identified: 1) better communication between GPs and orthopaedists compared to usual care, 2) better access to healthcare for the patient compared to usual care due to lower out of pocket costs, short travel distances, and short waiting times, 3) increase in knowledge of healthcare providers about management of KHOA, including indications of patients’ referral to secondary care due to intensive collaboration between GPs and orthopaedists, resulting in a decrease of patients’ referral to secondary care, 4) high patient satisfaction due longer duration of consultation, the involvement of an orthopaedist, and receiving the healthcare in a trusted environment (the general practice). Table 1 presents examples of quotes of the identified facilitators and participants who reported them. Although patients did not experience any barriers, GPs and orthopaedists pointed out three barriers of intermediate care: 1) the cultural differences between healthcare providers of primary and secondary care, resulting in difficulties for starting intermediate care projects, 2) less access to additional diagnostic facilities for orthopaedists (e.g. MRI or X-ray) compared to secondary care, resulting in uncertainties for orthopaedists about the diagnosis of the patient, 3) the experienced higher workload of the orthopaedists in secondary care due to a better selection of patients with more severe KHOA. Table 2 presents examples of quotes of the identified barriers and participants who reported them. Conclusions: This study showed many advantages of intermediate care for patients with KHOA and for the healthcare providers involved, such as better access to healthcare for patients with KHOA and increase in knowledge for healthcare providers. The barriers provided relevant input to improve the experiences with intermediate care on the access to additional diagnostic facilities for orthopaedists and the experienced heavier workload in secondary care due to a better selection of patients with more severe KHOA.View Large Image Figure ViewerDownload Hi-res image Download (PPT)