The volume of online shopping transactions had increased drastically due to a change in consumer purchase behavior, as resulted in the rapid development in the purchase technology. This development has attracted considerable attention from the researcher to investigate this area. In comparison to conventional shopping, the buyers are solely depending on the images and details of the products that appear on the website of online shopping, which may differ from the actual products and quality received by the buyer that contribute to high return rates. Taking this matter into consideration, this study is motivated to investigate the impact of the distribution design network to the returnable process of online products. This research used a quantitative method by using a questionnaire to get the perspective from the customers towards the impact of distribution design network to the returnable process of online products. The research conducted at Bandar Seri Alam, Pasir Gudang which focused on the online customers among teachers. Teachers can be considered competent enough to be put as respondents since they have a stable income. The questionnaire was distributed to 217 respondents, the data collected analyzed by SPSS version 23 to obtain more detailed information. The findings revealed that there is a relationship between the reverse logistics process to repurchase activities. This study contributed to making several contributions to improve and to give ideas towards e-retailers on their distribution design networks and to provide knowledge among online shoppers.