Objective: The objective of this study is to investigate the application of information systems in urban monitoring management, specifically focusing on the analysis of indicators that can support decision-making. The study aims to explore which indicators are associated with monitoring management, their correlations with various provided services, and the triggers that activate these services. Theoretical Framework: This research is grounded in Contingency Theory, which posits that organizational effectiveness is contingent on how practices are adapted to specific contexts. Key concepts include the integration of information systems, data-driven decision-making, and urban management efficiency. Method: The methodology employed involves a combination of quantitative and qualitative data collection and analysis methods. This approach provides a comprehensive and contextualized understanding of urban monitoring operations. Data collection methods include [specify methods used, e.g., surveys, interviews, or observations]. Results and Discussion: The findings demonstrate the critical role of integrating information systems with everyday monitoring practices, allowing for the extraction and application of accurate and relevant data to enhance urban service management. The discussion highlights the implications of these findings within the theoretical framework, examining the relationships and discrepancies identified and considering the study's limitations. Research Implications: The study provides both theoretical and practical implications, offering insights into how the findings can be applied to improve practices in urban management. The implications are particularly relevant for enhancing the responsiveness and adaptability of urban monitoring strategies. Originality/Value: This study contributes to the literature by offering a novel perspective on the integration of information systems in urban monitoring, highlighting the importance of data-driven decision-making. The research's relevance is underscored by its potential to influence urban management practices and improve service quality.