Soil samples containing excess Cd (0.82 mg kg−1), Pb (92.7 mg kg−1) and Cu (72.7 mg kg−1) relative to their corresponding safe thresholds (0.3, 80 and 50 mg kg−1, respectively) from a notorious e-waste disposing and recycling place in southern China were phytoremediated with EDTA addition to evaluate the promotion effects of cytokinin on the remediation efficiency of Eucalyptus globulus. Biomass production of the plant, evapotranspiration amount of the soil, metals accumulation in plant organs and the volume of leachate under various treatments were compared. Relative to the planting control, EDTA application shortened the time required for Cd, Pb and Cu decontamination by 1.7–5.5 times but led to significantly more leachate (996 vs 1256 mL), indicating the negative influence of the chelate treatment on the species and the surrounding environment. The foliar application of cytokinin can expand the advantage and alleviate the adverse impact of individual EDTA application simultaneously as manifested by the increased biomass yield, less time consumption for purification and decreased leachate volume. Cytokinin accelerated the transpiration rate of the plant proved by the least volume of leachate in individual cytokinin treatment. The major factors for effective phytoremediation were the resistance of species to high concentrations of contaminants and less environmental risks generation during the remediation processes. Therefore, synergistic use of such components provides more efficient decontamination of metals and more security for the environment.