Online education, which is centered on the use of the Internet and the World Wide Web, presents a new generation of educational tools. Its ‘anywhere, any time’ concept frees the student from the constraints of time and place. Because there are no barriers to information flow over the Internet, it holds promise for a ‘curriculum without walls’ where intellectual richness is available to all. To take advantage of the huge number of potential students worldwide, many universities and commercial education providers have moved rapidly to introduce online tertiary programs to get a share of this market. Online programs are now commonplace in many learning institutions. However, Internet-based education has not attracted as many students as had been expected. Specifically, online tertiary education has not attracted as many students as had been expected in Singapore (Gagnon, 2002; Tan & Lambe, 2002; Wong, Gerber, & Toh, 2003); Brunei (Leong, 2006); and Malaysia (Alhabshi, 2002). There is still a lack of confiden...