There are more and more people who are using technology on a daily basis to communicate and access information, including the elderly and people with disabilities. Assistive technologies, also called technical aids, are accessibility and inclusion resources that provide a greater degree of autonomy and assistance for people who have some degree of difficulty in using resources in their contact with real and virtual environments. The aim of this study is to investigate the perceptions about the heuristic assessment of accessibility in software by undertaking a systematic review of the literature that covers the last 5 years. This started off with a total of 8548 published papers that are indexed in the Scopus and Web of Science databases. Twelve relevant research questions were drawn up that were answered in accordance with the results found in the final set of articles. Two groups of keywords were created to assist in the search for papers and a filtering process was applied to the results of the searches. The research shows, by means of figures and tables, evidence about the growth of scientific papers in the area. The lead authors and journals that publish on evaluating the accessibility of software are listed, as are answers to the questions about which evaluative models, heuristics, metrics, limitations, assistive technologies and target audiences are most cited in published papers. This study also analyzes the co-citation of the references and couples bibliographic sources. The research showed evidence that there is no general consensus on the use of a single model to assess accessibility, but that the W3C WCAG guidelines are the sources most used to reference heuristics and metrics in studies of this type. It was also noticed that most studies do not focus on assistive technologies, but are widely used to support decisions on websites.
Read full abstract