Information Technology Acceptance Research Articles

The Prospect of Business Undergraduates’ Intention to Engage in Digital Entrepreneurship: Do the Government Initiative Matters?

The synergies between rapid information technology (IT) development and the shifting paradigms of economic transactions have led to the emergence of digital entrepreneurship. This study aims to investigate potential precursors affecting the intention of final-year business students to engage in digital entrepreneurship. This research was examining the IT acceptance among the business students by employing two tailored technology acceptance models (TAM) based on theory of planned behaviour (TPB) and theory of reasoned action (TRA) models. A sample of 302 respondents were analysed using SPSS and Smart-PLS. The results revealed that fresh graduates’ intentions to engage in digital entrepreneurship were significantly influenced by their own attitudes towards IT. The study also reaffirmed that the dimensions of Ajzen’s Theory of Planned Behaviour model, among others, attitude towards information technology (IT), perceived usefulness, perceived ease of use, subjective norms except perceived risk have a “direct effect” on undergraduates’ interest in an Internet-based business model. Although the results have contributed to the paucity of the empirical research in digital entrepreneurship particularly in the Asian region, the availability of information technology, government resources and support to affect the digital usage and behaviour are not to be underestimated.

Các yếu tố tác động đến sự hài lòng của doanh nghiệp đối với cảng điện tử khu vực Đông Nam Bộ: Tích hợp các mô hình Hệ thống thông tin thành công và Chấp nhận công nghệ

Vietnamese seaports are strongly applying digital technology in business activities, attracting stakeholders in the transportation supply chain to participate, creating a competitive advantage in the international market; However, there is not much research on electronic ports (ePort). The article identifies factors affecting businesses' satisfaction with ePorts in the Southeast region through the integration of Information Systems Success and Technology Acceptance Models. The research model has been validated through PLS SEM testing results from 220 respondents who are ePort users including: shipping lines, domestic transport, logistics service providers, and import-export companies. The empirical results provide significant positive impacts between the factors system quality, service quality, information quality, perceived usefulness, perceived ease of use and satisfaction with ePort. The empirical evidence and discussion presented in the study will help ePorts’ manager improve and utilize the full potential of ePorts as a useful tool towards transparency and efficiency in the port clearance process of imported and exported cargoes.

Determining factors of adoption, acceptance, and usage of public e-services by citizen-users: a case of developing countries - proposal of a conceptual model

This article examines the factors contributing to the acceptance, adoption, and use of information technologies related to e-government. The objective is to highlight explanatory and predictive factors for the acceptance of specific information technology. The main conclusions of this study validate the general hypothesis that taxpayers' intention to use information technologies influences their technology usage behavior. However, these results are reinforced by the significance of less-publicized determinants such as social influence, facilitation conditions, trust in the governance of digital platforms in e-public administration, expected performance, anticipated effort, while considering technological, individual, and socio-cultural factors. All these elements influence the intention of acceptance and the usage behavior of online public services for Moroccan citizens, and they can be considered as mobilizable levers.

The Process of Cultural Alignment Within a Multicultural Context: The Case of ERP System Deployment across Europe and Africa

Culture plays a vital role in the acceptance and effective utilization of information technologies. As a value-laden artefact, information technology (IT), such an Enterprise Resource Planning (ERP) system, is likely to introduce a counterculture in conflict with the implementing organization. Yet, how cultural alignment between IT and the implementing organization develops over time in a multicultural context is unknown. This research presents a dynamic process of cultural alignment, outlining the steps and events that lead to the alignment of cultural issues between an ERP system and the adopting organization at national, sectoral, organizational and group levels. Drawing on a longitudinal case study of a logistics service provider’s ERP system deployment across France, Italy, Morocco and Tunisia, this study shows that cultural alignment involves four key steps – requirement analysis, ERP selection, cultural misfit resolution and user testing – that are strongly influenced by technical, operational and organizational constraints. Our findings contribute to the understanding of the dynamic and intricate nature of the cultural alignment process, involving both the organization and technology.

Main Factors Affecting Successful Adoption of Management Information System in Yemen Mobile Phone Enterprises

Management Information System play significant role in the management, administration as well as operation of an organization, therefore the organizations consider it as major tool that can lead to development and continuity. Mobile phone one of the most sectors, which is aware of the usefulness of applying management information system. The objective of study is focusing on the successful adoption of management information system in mobile phone enterprises in Yemen. Thus, this study aims to reveal the main factors, which can affect successful adoption of management information systems. The field study of this research apply on mobile phone enterprises in Yemen. Through a literature review, the most common theories and models in the areas of information systems success and technology acceptance related to the study mentioned. We proposed a conceptual model based on theories in the field of technology acceptance and adoption of management information systems. The proposed study framework includes the main influencing factors: attitude toward using system, system quality, information quality, computer anxiety, job relevance and management support, an attempt to reveal the extent of the influence of these factors to overcome the restrictions that prevent the utilization of information systems, which in turn leads to improving the performance of these enterprises.

Ada Apa dengan Niat Wajib Pajak dalam Menggunakan E-Filling Di Indonesia?

The Directorate General of Taxes' Self Assessment method gives taxpayers the confidence to calculate, pay and report their own taxes. E-filing facilitates tax reporting in Indonesia, supporting the Directorate General of Taxes' efforts to accelerate revenue. Qualitative research using the meta-analysis method shows that WP behavioral interest affects the effectiveness of e-filling which has an impact on formal tax compliance. The low effectiveness can be caused by the lack of WP interest, which is reflected in the preference for using other methods and the lack of recommendations. Socialization and awareness raising are needed. The e-filing application plays an important role despite some technical constraints. Changes to information technology affect the level of formal compliance of taxpayers. The information technology acceptance model emphasizes perceived usefulness in influencing user behavior. Despite technical constraints, technological developments such as e-filing receive a positive response from taxpayers for future tax return submission.

Persepsi Peserta Didik terhadap Penggunaan E-Learning Madrasah dengan Pendekatan Technology Acceptance Model (TAM)

The challenge for an educator in keeping up with the times is that they must be able to provide and utilize ICT (Information and Communication Technology) which is expected to be able to direct and guide students to understand it. ICT-based learning processes or those involving technology are usually called E-Learning or Electronic Learning. One example is E-Learning Madrasah which is an application produced and issued by the Ministry of Religion. This research aims to analyze the perceptions of students using the Technology Acceptance Model (TAM) towards Madrasah E-Learning. The research method used is a quantitative approach by carrying out statistical-based testing on the data that has been collected. Researchers want to know students' perceptions of the acceptance and use of information technology in the form of Madrasah E-Learning. The research results prove that there is an influence between perception and use or acceptance of Madrasah E-Learning. It is known that for students, the variables Perceived Ease of Use and Perceived Usefulness have a positive effect on Acceptance of IT and have a dominant influence on acceptance of the E-Learning system.

Acceptance of Information and Communication Technology and Its Related Factors among Older Adults; a Cross-Sectional Study in Iran

Introduction: Given the increasing elderly population and the decreasing role of families in elderly care, the use of up-to-date technologies by older adults will become increasingly important in helping them live healthier and better lives. This study aimed to determine the acceptance of information and communication technology (ICT) by older adults and related factors in Yazd city, Iran.
 
 Methods: This cross-sectional study was conducted in 2022 with the participation of 360 older adults aged over 60 years from comprehensive health care centers in Yazd city, Iran. Participants were selected using a multi-stage random sampling method. Data were collected using a demographic information questionnaire and an Information and Communication Technology Acceptance Questionnaire completed by interview. Data were analyzed using descriptive indices, independent two-sample t-tests, one-way analysis of variance, and regression by SPSS.
 
 Results: The ICT acceptance rate among older adults was 22.5%. The highest mean score was related to the dimension of perceived usefulness (15.37). The most significant barriers to ICT acceptance were lack of interest (48.6%), lack of sufficient skills (46.4%), and lack of perceived need (45.3%). The regression results showed that age, level of education, smartphone use, and time spent on technology tools were predictors of ICT acceptance by older adults, accounting for 82% of the variance in ICT acceptance.
 
 Conclusion: Given the low level of technology acceptance among older adults in Yazd city and the need to learn and use ICT to meet their individual, social, health, and medical needs, as well as to live a more independent life and save time and costs, providing older adults with the opportunity to become familiar with technology is essential.

Exploring Students’ Acceptance of Construction Information Technology: The Development of a Comprehensive Technology Acceptance Model for the Design of an Education Program at a Japanese University

Construction information technology (CIT), particularly building information modeling, is globally embraced in industry but relatively new to Japanese universities because of its unique interdisciplinary nature. This presents challenges for students and instructors. Promoting the widespread adoption of CIT in Japan necessitates the development of undergraduates’ proficiency in hard and soft engineering. The problem is that Japanese universities lack research and curricula concerning CIT education—a deficiency that raises the need to evaluate students’ perceptions and acceptance of such education. This study is an initial endeavor to fulfill this need, with a view to providing curriculum recommendations and insights into the issue of interest via the analysis of students’ awareness by developing a comprehensive technology acceptance model (TAM). The findings revealed that students’ exposure to and knowledge of CIT during their university education significantly influence their perception of its utility, thereby affecting their acceptance of CIT courses. Their perception of the usefulness of CIT in future employment is a more influential factor in their willingness or readiness to accept and participate in CIT courses than its perceived importance for industry development. To facilitate the advancement of the construction sector, stakeholders should develop an industry–university collaboration-based education program that bridges the gap between academic and industry needs, creates job opportunities for students, and nurtures talent.

Pengaruh Gaya Hidup dan Penerimaan Teknologi Informasi Terhadap Kepuasan Nasabah dalam Bertransaksi Non Tunai Melalui Mobile Banking Bank Kalsel

Banking companies, as a financial services industry, are always improving in order to keep up with the trends and assist the National Non-Cash Movement. As one of the financial services sectors in South Kalimantan Province, PT. Bank Pembangunan Daerah Kalimantan Selatan continues making actions to contribute to the provision of beneficial products for consumers, one of which is mobile banking. Because of client requirements and bank technology assistance, mobile banking has become the preferred method of non-cash transactions for most people. The goal of this study is to investigate and analyze the relationship between lifestyle and the acceptance of information technology on consumer satisfaction. Bank Kalsel Banjarmasin Main Branch was chosen as the research location. Non-probability sampling was employed to pick 341 respondents. A questionnaire was utilized to collect data, and multiple linear regression was applied to test the hypothesis. The findings revealed that lifestyle had no influence on customer satisfaction. Customer satisfaction was significantly affected by acceptance of information technology. Customer satisfaction was greatly affected by lifestyle and acceptance of information technology. Keywords: lifestyle, acceptance of information technology, customer satisfaction

Perspectives and Needs of Malaysian Patients With Diabetes for a Mobile Health App Support on Self-Management of Diabetes: Qualitative Study.

Effective self-management of diabetes is crucial for improving clinical outcomes by maintaining glucose levels and preventing the exacerbation of the condition. Mobile health (mHealth) has demonstrated its significance in enhancing self-management practices. However, only 20% of Malaysians are familiar with mHealth technologies and use them for health management. This study aims to explore the perceived benefits and challenges, needs and preferences, and willingness of patients with diabetes to use mHealth apps for self-management of diabetes. The study involved one-on-one semistructured online interviews with a total of 15 participants, all of whom were aged 18 years or older and had been diagnosed with diabetes for more than 6 months. An interview guide was developed based on the constructs of the Technology Acceptance Model (TAM), the Health Information Technology Acceptance Model (HITAM), and the aesthetics factor derived from the Mobile Application Rating Scale. All interviews were recorded in audio format and transcribed verbatim. The interview content was then organized and coded using ATLAS.ti version 8. Thematic analysis was conducted in accordance with the recommended guidelines for analyzing the data. From the interviews with participants, 3 key themes emerged regarding the perceived benefits of using mHealth app support in diabetes self-management. These themes were the ability to track and monitor diabetes control, assistance in making lifestyle modifications, and the facilitation of more informed treatment decision-making for health care professionals. The interviews with participants revealed 4 prominent themes regarding the perceived barriers to using mHealth app support for diabetes self-management. These themes were a lack of awareness about the availability of mHealth support, insufficient support in using mHealth apps, the perception that current mHealth apps do not align with users' specific needs, and limited digital literacy among users. The interviews with participants unveiled 4 key themes related to their needs and preferences concerning mHealth app support for diabetes self-management. These themes were the desire for educational information, user-friendly design features, carbohydrate-counting functionality, and the ability to engage socially with both peers and health care professionals. The majority of participants expressed their willingness to use mHealth apps if they received recommendations and guidance from health care professionals. Patients generally perceive mHealth app support as beneficial for diabetes self-management and are willing to use these apps, particularly if recommended by health care professionals. However, several barriers may hinder the utilization of mHealth apps, including a lack of awareness and recommendations regarding these apps from health care professionals. To ensure the effective development of mHealth app support systems for diabetes self-management, it is crucial to implement user-centered design processes that consider the specific needs and preferences of patients. This approach will help create apps that are tailored to the requirements of individuals managing diabetes.

Information technology maturity and acceptance models integration: the case of RDS

Purpose/Thesis: This article presents three methods for evaluating technological innovations, with a particular focus on information technology innovations such as information systems and services. These methods include assessing maturity, the diffusion of innovative information technologies, and their acceptance. The aim is to indicate the complementarity of these methods, which makes their integrated application appropriate.
 Approach/Methods: There are two types of theories that take into account the perspectives of both the creators of information technologies (technology maturity models) and their users (technology acceptance models). The article attempts to identify the commonalities between these models to enable their joint use. The joint application of these models is demonstrated through an example using research data services (RDS) maturity models. Six RDS maturity models known from the literature were analyzed from the perspective of their completeness using the technology acceptance model (TAM).
 Results and conclusions: This approach enables the assessment of maturity models from the perspective of RDS users’ needs, affecting the level of their acceptance. The results indicate that existing RDS maturity models do not sufficiently consider the needs and perspectives of their users, hindering the acceptance of the technology.
 Originality/Value: The article demonstrates a new point of view on information systems assessment, which serves to integrate two previously used methods of assessing the IS: maturity models and innovative information technologies acceptance models. The article proposes combining both methods to obtain a more coherent and universal research tool.

Exploring the Nexus of Student Engagement and E-Learning Adoption in Yemeni Universities: Unveiling Behavioral Intentions for Digital Education

E-learning has transformed higher education by utilizing Information and Communication Technology to provide a more dynamic approach to learning. To effectively implement e-learning in Yemeni public universities, it is vital to identify and address the influences impacting its acceptance. Despite the Yemeni government's efforts to introduce e-learning in both public and private universities, several obstacles must be overcome to ensure the system's success. This study seeks to explore the feasibility of adopting e-learning in Yemen's public universities and examine the influences influencing behavioral intention towards e-learning. To accomplish these aims, the DeLone and McLean Model of Information Systems Success (D&M ISS) and Technology Acceptance Model (TAM) and they were employed as theoretical frameworks. A survey was conducted, and data were collected through a survey from a sample of 250 students across public universities in Yemen. The study models' postulated factors' predictive behavior was examined using structural equation modelling (SEM). The results showed that perceived utility, service quality, information quality, and ICT infrastructure had a substantial impact on students' behavioral intention to engage in e-learning. In addition, attitude and user satisfaction influenced the relationship between these characteristics and behavioral intention.

PENGARUH INTERNETBANKING, MOBILE BANKING DAN ATM TERHADAP KEPUASAN NASABAH BANK PANIN DI KOTA BATAM

Currently, banks have introduced Internet Banking, Mobile Banking and ATMs to improve service quality and gain satisfaction in transactions. Despite all efforts aimed at developing better and easier information technology, information technology in general is not paid attention to and utilized by customers. Therefore, an understanding of customer acceptance of information technology is needed and the need to identify factors that can facilitate customer transactions at banks, namely through ATMs, internet banking and mobile banking. Based on the background of the problem above, the formulation of the problem in this study is how the influence of Internet Banking, Mobile Banking and ATM on Panin Bank customer satisfaction both partially and simultaneously. This type of research is a field research (Field Research). seen from the nature of this research is descriptive analysis. Data collection techniques using questionnaires, documentation and literature study. The analytical method used is a quantitative descriptive approach. The research variable consists of the dependent variable, namely satisfaction (Y) and the independent variable, namely Internet Banking (X1), Mobile Banking (X2), and ATM (X3). The collected data were analyzed using multiple linear regression analysis
 Keywords: Internet Banking; Mobile Banking; ATM and Satisfaction.

Adoption of the Agriculture Application by Farmers Using the UTAUT2 Method Focused on Community Behavior and User Experience

At the moment, there is a rising penetration of mobile phone use, especially in rural areas, which generates information in the agricultural sector. The advancement of information and technology through mobile phones, particularly smartphones, can help farmers quickly access the most up-to-date information and impact better decision making. Farmers' Adoption of Digital Agricultural Applications Using the UTAUT2 Method with a Focus on User Behavior and Experience in Developing Information Technology Acceptance Policies in the Districts of Lembang and Parongpong, Bandung Regency. According to the findings of this survey, there are 8% male farmers and 14% female farmers. The majority of responses were in the age range of 41-50 years, as much as 44%, and the majority of farming time is less than 10 years, with a proportion of 59%. A person's experience with agricultural applications helps to moderate the behavioral intention variable, which influences the Use Intention variable, and a person's experience with agricultural applications helps him to believe in and take advantage of opportunities to grow his agricultural business.

The relationship between e-health literacy and information technology acceptance, and the willingness to share personal and health information among pregnant women

BackgroundMany factors may affect pregnant women’s willingness to accept information (IT) technology and share their personal and health information. One of these factors is their e-health literacy level. ObjectiveTo investigate the relationship between e-health literacy and IT acceptance, as well as the willingness of pregnant women to share their information. MethodsThis survey was conducted among pregnant women visiting hospitals and private physicians' offices in Zahedan, Iran in 2019. Data were collected using a 4-part questionnaire with 66 questions. The data were analyzed using descriptive (frequency, percentage, mean and standard deviation) and inferential (Pearson correlation coefficient and linear regression) statistics. ResultsThe mean scores of electronic health literacy, information technology acceptance, and willingness of pregnant women to share personal and health information were 27.43 ± 5.82, 145.49 ± 25.72, and 19.16 ± 5.47, respectively. There was a significant relationship between IT acceptance and information sharing, which means that with increasing IT acceptance, people were more willing to share their information. Also, the results showed that with the decrease in economic well-being, the willingness to share personal and health information decreases. ConclusionThis study showed that with the increase in e-health literacy of pregnant women, their IT acceptance grows. Increasing IT acceptance improves their willingness to share their information. Setting and updating information-sharing rules and security mechanisms with the participation of people can help reduce concerns and increase public trust. Healthcare policymakers can encourage the use of health IT in the prevention and treatment of diseases by providing relevant education and informing people.

How to improve the smart construction technology usage behavior of construction enterprise employees? — TOE framework based on configuration study

PurposeDespite smart construction technology's great potential to improve the productivity of the architectural, engineering and construction (AEC) industry, the implementation of smart construction technology has failed to achieve the expected benefits due to the negative usage behaviors of construction enterprise employees. This study aims to identify the determinants and their configuration effects on the smart construction technology usage behavior (SCTUB) based on the Technology-Organization-Environment (TOE) framework. This study then verifies the practical paths to improve the employee's SCTUB from the configuration perspective.Design/methodology/approachA mixed-method approach involving survey and qualitative comparative analysis (QCA) is conducted in this study. Based on the detailed literature review and semi-structured interview, this study identifies the factors and proposes the TOE framework to determine the configuration conditions affecting employee's SCTUB and verify practical paths to promote this user behavior.FindingsThe TOE framework's technical, organizational and environmental elements are interdependent. The emergence of a high SCTUB is not determined by a single determinant but by configuration conditions. Four equifinal conditions (e.g. organization-technology type, technology-organization type, environment type and organization-technology balanced type) are verified to promote construction enterprise employee's SCTUB.Practical implicationsThe four verified configuration conditions could guide construction enterprises to formulate complementary strategies for promoting the construction enterprises' employees to implement smart construction technology and achieve the enterprise's digital transformation.Originality/valueThe inter-dependence of the three-dimension factors, namely technical, organizational and environmental elements are explored to enrich the literature on the TOE framework. Meanwhile, the configuration effects of these factors on usage behavior are identified, expanding the literature on the information technology acceptance model.

Patients' perspectives on video consultation for non-communicable diseases: a qualitative study in Singapore.

The COVID-19 pandemic increased the use of telemedicine in primary care services. Understanding patients' perspectives on telemedicine is pivotal for its wider adoption in managing non-communicable diseases (NCDs) in the community. To explore the views and concerns of patients who have yet to use video consultation (VC) for NCD management in Singapore. This qualitative study was conducted in a primary care clinic in Singapore. In total, 16 patients participated in individual in-depth interviews. The participants had type 2 diabetes mellitus and/or hypertension and/or hyperlipidaemia without prior VC experience. They were purposively enrolled in the polyclinic. Audited transcripts were independently coded by two investigators. Thematic analysis was performed to identify perspectives on telemedicine based on the health, information, and technology zones of the Health Information Technology Acceptance Model. The following three themes emerged: perceived benefits of VC utility; perceived barriers of VC adoption; and potential challenges of VC. Participants viewed VC as safe and convenient if they had stable NCD. They voiced concerns on possible suboptimal care owing to the absence of physical examination, network connectivity, and personal medical data security. Participants highlighted challenges of VC uptake such as digital health familiarity, availability of their own mobile and telemonitoring devices, and healthcare costs consideration. Addressing the concerns and challenges highlighted by non-VC users can help physicians and policymakers explore ways to scale up telemedicine in Singapore. A hybrid clinical care model comprising in-person visits and VC may be the way forward for NCD management.

Measuring EFL learners’ use of ChatGPT in informal digital learning of English based on the technology acceptance model

ABSTRACT Purpose: This study aims to generate empirical insights into the extent to which ChatGPT, a highly capable AI chatbot building on OpenAI's GPT family, is perceived and leveraged by EFL learners beyond the classroom. Design/Methodology: This quantitative cross-sectional investigation draws upon the technology acceptance model (TAM) as developed by (Davis, F. D. 1989. “Perceived Usefulness, Perceived Ease of use, and User Acceptance of Information Technology.” Management Information System Quarterly 13 (3): 983–1003) to conceptualize EFL learners’ attitudes, intentions, and actual behaviors of using ChatGPT in their informal digital learning of English. A total of 405 EFL learners answered the revised TAM questionnaire with scales including Perceived Ease of Use, Perceived Usefulness, Attitude, Behavioral Intention, and Actual Use. Findings: The results of structural equation modeling analyses indicated that while Perceived Ease of Use fails to predict learners’ Attitude directly, it can influence Attitude through the full mediator Perceived Usefulness. It was also found that learners who take positive attitudes toward the usefulness of ChatGPT tend to demonstrate a higher level of Behavioral Intention, which positively and strongly predicts their Actual Use of ChatGPT in English learning outside the classroom. Originality/value: This study provides empirical evidence that supports the potential of ChatGPT as a powerful language-learning tool that EFL learners should utilize to participate in the ecological CALL creatively and productively.

ANALISIS PENERIMAAN MAHASISWA UPH TERHADAP UPH MOODLE LEARNING MANAGEMENT SYSTEM MENGGUNAKAN METODE TAM

Utilization of an information technology, in this case the LMS at UPH, namely Moodle, can be done effectively if students as users have the competence to use it. Moodle has been used at UPH since before the Covid-19 pandemic and the pandemic became the catalyst for using Moodle. Meanwhile, it is known that no research has been conducted on UPH’s student acceptance of Moodle. Therefore, a study was conducted to analyze the factors influencing UPH’s student acceptance of UPH Moodle LMS using the TAM. TAM is a model of acceptance of information technology, which consists of 5 variables: perceived ease of use (PEOU), perceived usefulness (PU), attitude to use (ATU), behavior to continue using (BIU), and real use (AU). To test hypotheses, a questionnaire was prepared and distributed to active students of the UPH Lippo Village regular undergraduate program batches of 2020, 2021, and 2022. The total number of respondents who filled in was 257 respondents and data was sorted so that the total data used was 178 respondents. Data processing uses SEM-PLS with SmartPLS software. The results of this study are 6 hypotheses accepted and 1 hypothesis rejected, which are PEOU has a positive and significant effect on PU and ATU, PU has a positive and significant effect on ATU and BIU, ATU has a positive and significant effect on BIU, BIU has a positive and significant effect on AU, PU does not has a positive and significant effect on AU.