Enterprise Resource Planning Acceptance Research Articles

Enhancing PLS-SEM-Enabled Research with ANN and IPMA: Research Study of Enterprise Resource Planning (ERP) Systems’ Acceptance Based on the Technology Acceptance Model (TAM)

PLS-SEM has been used recently more and more often in studies researching critical factors influencing the acceptance and use of information systems, especially when the technology acceptance model (TAM) is implemented. TAM has proved to be the most promising model for researching different viewpoints regarding information technologies, tools/applications, and the acceptance and use of information systems by the employees who act as the end-users in companies. However, the use of advanced PLS-SEM techniques for testing the extended TAM research models for the acceptance of enterprise resource planning (ERP) systems is scarce. The present research aims to fill this gap and aims to show how PLS-SEM results can be enhanced by advanced techniques: artificial neural network analysis (ANN) and Importance–Performance Matrix Analysis (IPMA). ANN was used in this research study to overcome the limitations of PLS-SEM regarding the linear relationships in the model. IPMA was used in evaluating the importance and performance of factors/drivers in the SEM. From the methodological point of view, results show that the research approach with ANN artificial intelligence complements the results of PLS-SEM while allowing the capture of nonlinear relationships between the variables of the model and the determination of the relative importance of each factor studied. On other hand, IPMA enables the identification of factors with relatively low performance but relatively high importance in shaping dependent variables.

Analysis of Technology Acceptance of Enterprise Resource Planning (ERP) System in The Regional Office of PT. XYZ Throughout Indonesia

The companies that started to renew their system using ERP-based systems, since 2000 the percentage of success reached 75%, and 25% is a failure. There are several issues such as the quality of human resources, not user-friendly system, incorrect format for data recording, system errors, unstable connections, the long-time process in the system, etc. Related to the issue, the ERP SAP technology provider provides local support to help end-users use the system for daily work. In this study, to analyze the factors of acceptance technology of ERP system, we use the UTAUT2 method, and for analyzing those hypotheses, we use the PLS-SEM metho

User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions

Nowadays, many higher education institutions (HEIs) replace existing computer systems with new ones to cope with the changing demands. At the top of these systems is enterprise resource planning (ERP) systems that integrate HEIs' business processes, functions, and data to improve their overall productivity and effectiveness. However, many studies on ERP adoption have shown that organizations frequently face several barriers, and the failure rate is high. This research aims to explore the factors that affect the behavioral adoption and acceptance of an ERP system in HEIs. Based on literature and authors' observations of the PeopleSoft system (ERP) implementation at Yanbu University College in Saudi Arabia (SA), a conceptual model of users' acceptance of ERP systems has been proposed. The framework is based on the unified theory of acceptance and use of technology (UTAUT) model. The study offers a theoretical contribution by extending the UTAUT model, and according to the authors' knowledge, this is the first paper to address ERP users' adoption perspective in HEIs in SA.

Analysis of Technology Acceptance of Enterprise Resource Planning (ERP) System in The Regional Office of PT. XYZ Throughout Indonesia

The companies that are starting to renew their system using the ERP-based systems, since 2000, the percentage of success reached 75%, and 25% is a failure. The ERP implements have several issues, such as the quality of human resources, not user-friendly system, incorrect format for data recording, system errors, unstable connections, a long-time process in the system, etc. Related to the issue, the company, which is a provider in the ERP SAP marketing, assists by local support to help end-users regarding the recording of selected divisions that use this system for daily work. It makes the researcher do the analysis related to what factors influence the ERP SAP acceptance technology with local support or implementor as a support for users of those companies in the regional office. In this study, to analyze the ERP system’s acceptance technology factors, we use the UTAUT2 method with two additional constructed variables, Trust and Learning Value, and for analyzing those hypotheses, we use the PLS-SEM method. The study results show that several variable factors significantly influence the technology acceptance of the ERP SAP in PT. XYZ, which is Hedonic Motivation, Price Value, and Habit. Local support associated with Effort Expectancy and Social Influence variables does not significantly influence the system’s acceptance. Researchers recommend that three factors should be considered more closely by the ERP system providers as a material reference that is related to the further strategy development and system development, such as improving the quality of human resources, etc.

User acceptance of enterprise resource planning systems: a study in small and medium enterprises in Vietnam

This study aims at investigating important antecedents affecting the user acceptance of enterprise resource planning (ERP) systems. The research model was developed based on the technology acceptan...

User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions

It has become common practice for higher education institutions (HEIs) to replace existing computer systems, called legacy administrative information systems, with new ones to cope with the continuously changing demands in the context of education. At the top of these systems is enterprise resource planning (ERP) systems that integrate HEIs' business processes, functions, and data to improve their overall productivity and effectiveness. However, many studies on ERP adoption have shown that organizations frequently face several barriers, and the failure rate is high. In addition, various research projects have concluded that, quite often, HEIs do not obtain the expected advantages from the adoption of the ERP system. This research aims to explore the factors that affect the behavioral adoption and acceptance of an ERP system in the context of HEIs. Based on works from literature and authors' observations of the PeopleSoft system (ERP system) implementation at Yanbu University College (YUC) in Yanbu City, Saudi Arabia (SA), a conceptual model of users' acceptance of ERP systems has been proposed. The framework is based on the unified theory of acceptance and use of technology (UTAUT) model and is extended with additional constructs. The present study offers a theoretical contribution by extending the UTAUT model to provide a richer understanding of users' adoption behavior of ERP systems in the HEI context. In addition, according to the authors' knowledge, this is the first paper that to address ERP users' adoption perspective in HEIs in SA.

Analysis of User Acceptance of ERP System on After Sales Function Using Unified Theory of Acceptance and Use of Technology (UTAUT) Model

Unified Theory of Acceptance and Use of Technology (UTAUT) is a model used to describe user behavior towards the acceptance of information technology. UTAUT is a development of eight previous leading theories. UTAUT has four constructs that can be a significant direct determinant of behavioral intention and use behavioral, ie performance expectancy, effort expectancy, social influence, and facilitating conditions. This model is then used to analyze user acceptance of Enterprise Resource Planning (ERP) at PT Wijaya Toyota Dago. ERP is a system that can help companies to integrate one process with another process, in order to achieve company goals. This research will explain about the relation of factors influencing acceptance and usage of ERP by using UTAUT model. This research is an explanative research with data analysis technique using PLS (Partial Least Square). Data obtained comes from respondents who are employees of After Sales function of PT Wijaya Toyota Dago, data obtained by way of distributing the questionnaire tertuup. The sample size in this study was 37 resondents and analyzed using SPSS and SmartPLS applications. The analysis results are as follows: (1) Variable Performance Expectancy (PE) has a positive and significant influence on Behavioral Intention (BI); (2) Variable Effort Expectancy (EE) has a positive and significant influence on Behavioral Intention (BI);(3) Social Influence Variables (SI) have a positive and significant influence on Behavioral Intention (BI); (4) Variable Facilitating Conditions (FC) has a positive and significant influence on Use Behavior; (5) Social Influence (SI) variable has positive but not significant influence on Behavioral Intention (BI).

Investigating the Adoption of ERP Systems

Software usability is one of the important issues of human computer interaction. It is a critical quality factor that controls the quality and the performance of any interactive software. This study aims to investigate the impact of usability attributes on end-user's acceptance of enterprise resource planning by extending the technology acceptance model to include five usability attributes, namely: task support, presentation, navigation, learnability and memorability. At the time of writing this article, to the best-known knowledge, there have been no studies in Jordan that have investigated the impact of software usability on the end users' continuous intention to use an enterprise resource planning system. The proposed research model is validated by conducting a survey from Dawacom Pharmacies based in Amman, Jordan. The results show that nine out of eleven hypotheses are significant. The findings indicate that all attributes have a significant impact on user acceptance. Except, the task support does not have a significant effect on perceived usefulness and perceived ease of use.

Technology acceptance model-based research on differences of enterprise resources planning systems use in India and the European Union

The adoption of Enterprise resource planning (ERP) systems by organizations is crucial in today’s competitive globalized marketplace. The experience with ERP systems in numerous organizations over the last decade indicates that a successful implementation of ERP systems does not necessarily lead to a successful ERP usage. This paper addresses the scientific problem of differences in ERP acceptance and utilization in different cultural environments. The research question was whether and to what extend users’ extensive and explorative use of the ERP system differs in regions with different cultural backgrounds. Namely, organizations benefit from ERP systems only to the extent to which the users accept and utilize them. But the use of ERP systems at an advanced level is closely connected with the employees’ acceptance of these systems. To improve the efficiency and effectiveness of ERP systems in their maturity stage of use, when the employees already accepted ERP system, organizations need to understand the factors that impact user satisfaction and thus influence their extended use of the ERP system. Because of the socio-economic importance of India and the European Union (EU), we conducted a comparative research study into the similarities and differences of their use of ERP systems. From a theoretical point of view, the paper extends the original technology acceptance model (TAM), where two additional factors (work compatibility and extended use) were added. Additional external factors which can influence the users’ acceptance of ERP systems have been included into research, too. The main objective of this study is to find the key determinants that have an impact on user satisfaction and on the extended use in different cultural environments (i.e. the EU and India). We analysed and compared the data of 293 ERP users from 44 organizations in the EU and 577 ERP users from 13 organizations in India. Even though the use of ERP systems in India and the EU is at the same advanced level, there are differences which are connected to organizational cultures, presumed resulting from cultural differences of researched regions. Research data show some differences in the impacts on extended TAM model factors and some differences regarding the impacts of external factors researched.

Investigating the Success and the Advantages of Using ERP System in KSA Context

Enterprise resource planning (ERP) is an important innovation, affecting the business world by generating improvements both tangible and intangible in large companies and small and medium enterprises (SME). This study focuses on the determinants of success and the advantages of the adoption of this technology. To address these points, a comprehensive literature survey was carried out in order to formulate an original research model for ERP success evaluation and provide a prospect for IT infrastructure and integration. The model, thus suggested and taken within the Kingdom of Saudi Arabia (KSA) context, examines in a systematic approach the relation between the ERP acceptance determinants, the effects of the process of ERP systems diffusion, and the impacts expected on organizational performance. Obtained results underline two key determinants of ERP projects success: First, the preponderance of information control and the improvement in the use of competences. The second factor is the quality of team projects, the definition of team’s mission, training, business processes reengineering, user acceptance, top management support and the selection of the ERP solution.

SEM–ANN based research of factors’ impact on extended use of ERP systems

The main objective of this research is to test the hypothesis that the two-step structural equation modelling (SEM) and artificial neural network (ANN) approach enables better in-depth research results as compared to the single-step SEM approach. This approach was used to determine which factors have statistically significant influence on extended use of enterprise resource planning (ERP) systems. The research model and the hypothesized relationships are based on the technology acceptance model (TAM). Majority of research on ERP acceptance has been conducted with SEM based research approaches. The purpose of this paper is to extend basic TAM research which is traditionally based on SEM technique with ANN approach. In the first step of the present research the SEM technique was used to determine which factors have statistically significant influence on extended use of the ERP systems; in the second step, ANN models were used to rank the relative influence of significant predictors obtained from SEM. The main finding of this research is that the use of multi-analytical two step SEM–ANN approach provides two important benefits. First, it enables additional verification of the results obtained by the SEM analysis. Second, this approach enables capturing not only linear but also complex nonlinear relationships between antecedents and dependent variables and more precise measure of relative influence of each predictor.

Effects of General and ERP Self-Efficacy Beliefs on the Acceptance of ERP Systems

The impact of computer self-efficacy (CSE) on acceptance and utilisation of enterprise resource planning (ERP) systems is widely recognised in the literature. However, past ERP adoption research has mostly used CSE as a universal and general computer cognitive variable across the computing domain. While CSE is a multifaceted concept which can be conceptualised and assessed at the general computer or application-specific level, past studies did not differentiate between the general and application self-efficacy belief in examining the acceptance of ERP systems. This study aims to address this issue and make a clear distinction between general computer and application (ERP) self-efficacy beliefs and examines the effects of both types of efficacy beliefs on known determinants of acceptance and use of ERP systems. The results provide strong support for the effects of self-efficacy beliefs at the ERP level. The results show that the effects of CSE beliefs at the ERP level are stronger than those of general CSE beliefs on ERP acceptance behaviour.

Perceived Individual Cultural Values and Erp Users: The Case of Saudi Arabia

The purpose of this paper is to examine the influence of espoused national cultural values of individuals on user mental acceptance of enterprise resource planning (ERP) systems. Such an influence is mediated by perceived software quality, and perceived user satisfaction with ERP. The structural equation model shows evidence for power distance, and uncertainty avoidance influencing perceived software quality of ERP, even though their influences are relatively weak. Individualism, however, has no significant influence over perceived software quality, while perceived user satisfaction impacts user mental acceptance of ERP. This paper contributes to the body of ERP studies, as (1) validating the influence of cultural values as an independent and external factor impacting the behavioural adoption of ERP users, (2) applying the paradigm of Bagozzi framework to behavioural adoption and acceptance of Information Systems (IS) and (3) contributing to ERP studies in the Middle East from cultural and quantitative perspectives.

Dynamics for the acceptance of Enterprise Resource Planning (ERP) Systems and Financial Performance

The purpose of this research paper to present the synthesized theoretical and empirical literature to help in the development of propositions and suggestions of a research agenda on the acceptance of ERP systems and their link with financial performance. The paper develops the technology acceptance model (TAM) to synthesize relevant literature andto develop proposition for future research agendas. This research provides a positive association between the acceptance of ERP systems and financial performance. Also, the use of TAM theory provides further insight into identifying the acceptance factors of ERP.

Dynamics for the Acceptance of Enterprise Resource Planning (ERP) Systems and Financial Performance

The purpose of this research paper to present thesynthesized theoretical and empirical literature to help in thedevelopment of propositions and suggestions of a researchagenda on the acceptance of ERP systems and their link with financial performance. The paper develops the technologyacceptance model (TAM) to synthesize relevant literature andto develop proposition for future research agendas. This researchprovides a positive association between the acceptance of ERPsystems and financial performance. Also, the use of TAMtheory provides further insight into identifying the acceptancefactors of ERP.

Do cultural dimensions differentiate ERP acceptance? A study in the context of Saudi Arabia

Purpose – The purpose of this paper is to examine the influence of espoused national cultural values of individuals on user acceptance of enterprise resource planning (ERP) systems. Such an influence is mediated by perceived user resistance, involvement and satisfaction with ERP. Education level, organisational size and ERP user level, on the other hand, are considered as moderating factors. Design/methodology/approach – Survey instruments were constructed for relevant variables with items mostly sourced from the literature. In total, 230 ERP users from various organisations in Saudi Arabia participated in the survey. The data were analysed using SPSS and AMOS statistical packages to test the hypotheses. Findings – The structural equation model did not show evidence for power distance and individualism influencing perceived user resistance and involvement with ERP, whereas uncertainty avoidance has a significant influence over perceived user involvement and user resistance with ERP. Perceived user involvement positively influences perceived user satisfaction with ERP, and education level moderates the influence. Perceived user satisfaction with ERP positively impacts on user acceptance of ERP; however, moderator variables did not show significant influence on this relationship. Finally, perceived user resistance negatively influences user acceptance of ERP, and the influence varies across education level of the ERP users. Research limitations/implications – The results may only generalise to Saudi Arabia and other countries with a similar culture. The sample was identified as users of ERP without taking into account users of individual modules of ERP software. Practical implications – Findings of this paper contribute to the existing knowledge of ERP studies from cultural and social perspectives; such a contribution is to broaden the scope of IS research about the implementation and behavioural adoption and acceptance of ERP in middle eastern countries. It will also assist ERP implementers in deciding what cultural factors to consider in preparing an ERP implementation strategy in such countries. Originality/value – Prior studies that analysed individual variations in the national cultural values were conducted in the context of general IT acceptance. The authors, instead, study them in an ERP implementation context; this is important because, unlike general IT acceptance, ERP implementations have an all-encompassing mandatory nature and has the potential to change organisational culture. Furthermore, prior studies on ERP usage in Saudi Arabia are mostly qualitative case studies with associated limitations on generalisability. This quantitative study, on the contrary, addresses the influence of individual’s espoused national cultural values on ERP acceptance.

Factors for the Acceptance of Enterprise Resource Planning (ERP) Systems and Financial Performance

The purpose of this research paper to present the synthesized theoretical and empirical literature to help in the development of propositions and suggestions of a research agenda on the acceptance of ERP systems and their link with financial performance, the paper develops the technology acceptance model (TAM) to synthesize relevant literature and to develop proposition for future research agendas. The proposition and the research agenda will provide an adequate explanation of the acceptance of ERP systems, and their possible association with financial performance of organizations. The literature does provide a canon of acceptance of ERP systems in relation to financial performance. This research provides a positive association between the acceptance of ERP systems and financial performance. Also, the use of TAM theory provides further insight into identifying the acceptance factors of ERP. mistake from managers, as they would not realize that they have missed a crucial benefit of the system. This research uses the technology acceptance model to understand the main components of the acceptance of new technologies such as ERP systems in organizations. However, the implementation of these systems is then balanced against the financial needs of the organizations to operate in a profit making environment. This would mean that the needs of the user are paramount; however the financial needs of the organization cannot be ignored if the adoption of the ERP is to be a success. This research article aims to develop a deeper understanding of the theoretical and empirical literature on ERP adoption, and its link with the financial performance of the organization. The aim of the research is to propose a research agenda which would provide adequate explanations of the adoption of ERP systems in organization, while also explaining and dissecting the financial needs of the organizations within the system development context. This has been identified as a major gap in the research area and this article attempts to bridge this gap. The structure of the paper is as follows. In section two, the theoretical underpinning of the ERP adoption are presented, which explain the link between ERP and the technology acceptance model. Section three of the paper examines the literature on ERP adoption within the context of the user needs and the financial needs of the organization. Section four analyses the literature, and proposes five main propositions to understand the dynamics of the link between financial performance and the ERP adoption in organizations. Section six of the paper presents the finding and conclusions of the research, and proposes that a balance between the financial needs of the organization with the user satisfaction needs to be achieved for the successful ERP adoption. One of the significant conclusions of the research is that the benefits the users receive from the implementation of ERP systems can also lead to financial performance increase, and therefore both the factors are interlocked and dependent on each other. A number of other possible significant propositions of the research suggest that the user training and education are also critical to the understanding of ERP implementation. Other

Impacts of TAM-based External Factors on ERP Acceptance

Enterprise resource planning (ERP) solutions have been implemented in most companies recently, but it seems that the companies who use ERP solutions are unable to point out the most important contributions of their ERP systems. One of the reasons for this might be that users do not accept and use the ERP solution properly. The technological acceptance model (TAM) proposed by Davis (1989) has been the most widely used model for researching user acceptance and usage of IT/IS. Although our research is not the first to apply TAM to an ERP context, we aim to make additional contributions to the existing body of literature. First, we focus on ERP system use in companies’ maturity phase. Second, we expose and examine three groups of external factors which influence ERP usage. The model was empirically tested using data collected from a survey of ERP users in 44 organizations. For analysis PLS was used.

Assessment of effective factors in ERP acceptance

PurposeEmployment and performance of enterprise resource planning (ERP) systems process is a technical‐social change affecting strategic and operational levels of a company and therefore its performance will fulfil expected productivity of the organization using these systems. Therefore, it is necessary to examine effective factors in ERP acceptance before its performance. This study aims to investigate the effective factors in ERP acceptance.Design/methodology/approachThis research considered 14 key effective factors in ERP acceptance in LME companies. The research method was descriptive and a survey was carried out. In order to obtain the research goals statistical methods, descriptive‐deductive, have been utilized in this study. The author used the Friedman test to score research variables and the Mann‐Whitney test to examine the current gap between manufacturing‐service companies.FindingsThe results of the research indicate the acceptance of ERP in the integration of applications, integration of information systems, increase in demands for real and on‐time information, information generation for decision‐making and ultimately for costs.Originality/valueThe paper provides useful information on employment and performance of ERP systems.

Acceptance of ERP Solutions in Maturity Use Phase

Enterprise resource planning (ERP) solutions have been implemented in a lot of organizations in the past few years. Notwithstanding the fact that ERP solutions benefit organizations only to the extent that users accept and use them, most studies regarding ERP solutions today refer to selection and implementation process. The most widely used model in the area of investigating user acceptance is technology acceptance model (TAM) proposed by Davis (1989). In this paper, the TAM was extended to measure groups of extended factors (personal characteristics and information literacy, system and technological characteristics and organizational-process characteristics) that influence ERP acceptance. Because ERP solutions are implemented in different organization types and by different methodology, the authors also analyze external factors importance regarding user acceptance of two global solutions – SAP and Microsoft Dynamics.