Abstract
Enterprise resource planning (ERP) is an important innovation, affecting the business world by generating improvements both tangible and intangible in large companies and small and medium enterprises (SME). This study focuses on the determinants of success and the advantages of the adoption of this technology. To address these points, a comprehensive literature survey was carried out in order to formulate an original research model for ERP success evaluation and provide a prospect for IT infrastructure and integration. The model, thus suggested and taken within the Kingdom of Saudi Arabia (KSA) context, examines in a systematic approach the relation between the ERP acceptance determinants, the effects of the process of ERP systems diffusion, and the impacts expected on organizational performance. Obtained results underline two key determinants of ERP projects success: First, the preponderance of information control and the improvement in the use of competences. The second factor is the quality of team projects, the definition of team’s mission, training, business processes reengineering, user acceptance, top management support and the selection of the ERP solution.
Highlights
Businesses are becoming more and more inclined to adopt integrated management systems
The content analysis of the interviews showed that respondents are unanimous on the control of information as a benefit provided by the enterprise resource planning (ERP) system
Analysis shows improved performance control, cost control, time reduction, improved decision making, improved resource management, improved production management, and productivity as benefits provided by the establishment of an ERP system
Summary
Businesses are becoming more and more inclined to adopt integrated management systems. The growing interest in enterprise resource planning (ERP) solutions is due to the promise of such systems for both large companies and small and medium enterprises (SMEs). In the past, this innovation was only possible for very large multinational companies. Most companies that have acquired an ERP solution have done so primarily because of their capacity to better respond to the need for change in their business environment [3]. This solution, aimed to integrate application software to be used as a management process transformation machine. The challenges of implementing an ERP are technical, they involve human and organizational aspects
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