One of the functions of education includes a growth in cognitive process that supports the social aspect. The service-learning as a pedagogy is reported to develop students’ personal aspect and social engagement. As a teaching tool, it provides students the opportunity to reflect, and to better understand their experiences by writing reflections in a concluded service-learning activities. However, the unprecedented COVID-19 pandemic, posed a challenge in the accomplishment of course deliverables that required educators to redesign learning delivery and on how service learning pedagogy be facilitated virtually. Following Kolb’s experiential learning theory, the researchers utilized the rubric that assesses the academic service-learning (AS-L) of gathered reflection papers of Grade 12. This study aims to explore how their online experiences can contribute to a positive learning outcome using the following dimensions: awareness of purpose of service, critical thinking, application of the AS-L experience to the academic knowledge base and objectives of the course, responsibility to the community and impact on student’s personal life. These were analyzed using reflexive thematic analysis (RTA) with computer-assisted data analysis software Max Weber Qualitative Data Analysis (MAXQDA). Given that service-learning plays a vital role in the academic milieu, the outcomes of this study may be used as a benchmark in the sphere of Philippine education and how it can contribute in enhancing students’ reflective process.
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