A relativistic $R$-matrix close-coupling method based on effective many-body Hamiltonians is employed to calculate the electron-impact excitations of intercombination transitions in the ${\text{Kr}}^{6+}$ ion as benchmarks in the quest for accurate representation of the target and collisional states in multivalence-electron ions. The effective Hamiltonian in relativistic multireference many-body perturbation theory accurately accounts for short-range many-body interactions unaccounted for by limited configuration-interaction representations of the basis states. The $R$-matrix method is successfully applied to the near-threshold electron impact excitation of the $4{s}^{2}\text{ }^{1}S\ensuremath{\rightarrow}4s4p\text{ }^{3}P$ intercombination transition in the zinclike krypton $({\text{Kr}}^{6+})$ ion, where the observed disagreement between the experimental absolute total cross sections dominated by dielectronic resonances and those predicted by using the Breit-Pauli and Dirac $R$-matrix methods reveals an inadequacy of the extant $R$-matrix close-coupling calculations in compact configuration-interaction representation of target states.
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