Star Hotels Research Articles

Unlocking organizational success in the hotel industry: the power of social exchange in HR practices

Purpose The purpose of this study is to examine the role of specific human resources (HR) practices (leadership, employee relations, employee safety, rewards and incentives and career opportunities) on organizational performance in the context of the Middle Eastern market, with a specific focus on the United Arab Emirates (UAE) hotel sector. Design/methodology/approach A comprehensive research methodology was used for this study. Two distinct questionnaires were crafted: one targeting 338 hotel employees who completed the HR practices survey, and the other for 109 general hotel managers who completed the organizational performance survey. All respondents were from five-star hotel establishments in the UAE. To validate the hypotheses, a multidimensional approach was adopted. This paper first applied factor analysis to understand correlations and groupings among the factors. This paper then undertook validity assessment by examining factor loadings, average variance extracted and the reliability values for all parameters. Discriminant validity was also carefully evaluated. Findings The results found that there is a direct correlation between leadership, employee relations and career opportunities, with boosted organizational performance. Contrary to prevalent assumptions, the data showed no discernible link between employee safety, rewards and incentives and the actual performance of organizations. The results highlight the crucial role of social exchange in interpreting the indirect relationship between HR practices and organizational performance. This insight offers a fresh perspective on the often-discussed 'black box' in HR research. Originality/value The novelty of this study lies in its intricate exploration of human resource management practices within a region experiencing swift socioeconomic transformations due to factors such as the significant expatriate presence and economic diversification. By underlining the significance of social exchange as a mediating factor, this research significantly contributes to the ongoing dialogue on HR-performance relationships, offering insights for both theoretical and practical applications in HR activities formulation in the context of the UAE.

Do training and motivation improve employee performance? Evidence from a five-star hotel in Siem Reap Province

Do training and motivation improve employee performance? Evidence from a five-star hotel in Siem Reap Province

The Impact of Transformational Leadership, Employee Satisfaction, and Employee Engagement on Employee Loyalty

Employee loyalty is an important part of managing a hotel business. So antecedents of loyalty are needed, suchas transformational leadership, employee engagement, and employee satisfaction. This research examines theinfluence of transformational leadership, employee engagement, and employee satisfaction on employeeloyalty. This research involved employees at four-star hotels with a total of 261 respondents. The data collectedwas analyzed using multiple linear regression analysis with the IBM SPSS 27 program. Research findings showthat transformational leadership does not affect employee loyalty. Meanwhile, employee engagement andemployee satisfaction significantly increase employee loyalty. Some of the limitations of this research are thatthere is no separation between back office employees and frontliners so it is difficult to determine the level ofaccuracy of the perceptions given. Apart from that, the data collection method uses self-assessment so data biasis very high.Keywords: Transformational Leadership, Employee Engagement, Employee Satisfaction and EmployeeLoyalty

Investigation of Work-Family, Family-Work Conflict, Job Satisfaction and Life Satisfaction of Kitchen Staff According to Some Socio-Demographic Characteristics

This study aims to investigate the correlation between conflict and satisfaction among kitchen workers. The study examines 610 kitchen staff in 5-star hotels in Manavgat, Antalya, Turkey, using personal information form and subject-specific scales for data collection. The study found that employees experience work-family conflict more frequently than family-work conflict. Furthermore, a positive correlation was observed between work-family and family-work conflict, whereas a negative correlation was identified between both types of conflict and job and life satisfaction. Interestingly, family-work conflict was positively correlated with job satisfaction but had no significant impact on life satisfaction. The study found that individuals who worked longer hours experienced higher levels of work-family and family-work conflict, leading to decreased job and life satisfaction. In contrast, those who enjoyed their job reported higher levels of job and life satisfaction and lower levels of work-family and family-work conflict. The study's findings will aid in developing comprehensive solutions to address the identified issues among employees and employers.

Analysis of the length of stay of tourists in Mataram City

West Nusa Tenggara (NTB) Province is one of the provinces in Indonesia which in its development istargeted to become a national tourism gate with other provinces in the Nusa Tenggara region. NTB Provincewith the tagline "Pesona Lombok Sumbawa" has a lot of potential for natural beauty and local culture for localand foreign tourists. Despite the state of NTB tourism which is struggling from the impact of the Lombokearthquake in 2018, the tourism sector by the Tourism Office continues to make efforts to design theimprovement and recovery of the creative industry and tourism in NTB.. The world's growing tourism sectorhas a real impact on economic growth and increased foreign exchange earnings, and Indonesia is no exception.Tourist length of stay is the number of nights or days spent by a foreign tourist outside of his or her country ofresidence). This research aims to find a model to see and measure the level of willingness of tourists to stay ina destination will be interesting and help provide an overview for stakeholders in the tourism industry. So, withthat in mind, this research method uses a quantitative approach, the population and sample in this study were52 respondents with research locations in the city of Mataram. the results of this study indicate that 1) Thelength of stay of Mataram City tourists during 2022 is 0.91 days. This has increased when compared to thelength of stay of tourists in 2021 which is around 0.87 days; 2) The average length of stay of foreign tourists instar hotels is 1.02 days. Meanwhile, the length of stay of domestic tourists in star hotels is 0.84 days; 3) Theaverage length of stay of foreign tourists in non-star hotels is 0.82 days. While the length of stay of domestictourists in non-star hotels is 0.95 days;Keywords: Length of Stay, Tourists, Mataram City

특급호텔 이용자의 이용동기과 체면민감성이 자아존중감과 주관적 행복감에 미치는 영향

This study analyzed the impacts of 5-star luxury hotel users' consumption motivations and face sensitivity on their self-esteem and subjective happiness. The main findings are as follows: Firstly, hotel users' conspicuous consumption motivation negatively influenced their self-esteem, while pleasure-oriented motivation had a positive impact. This suggests that hotels need strategies to make hotel users appear more sophisticated and trendy while using their hotels. Secondly, among hotel users' face sensitivity factors, public consciousness and self-conscious shame negatively affected self-esteem, while social formality had a positive impact. This indicates that hotels should strategically devise physical and non-physical elements to encourage hotel users to think more positively about themselves. Thirdly, hotel users' self-esteem had a positive influence on subjective happiness. This implies that--although hotel users may consume to keep up with the trends, to show off, or to seek others' recognition--their positive self-perceptions ultimately lead to happiness. Lastly, hotel users' self-esteem showed significant indirect effects on their pleasure-oriented motivation, public consciousness, social formality, and subjective happiness. This underscores the importance of hotel environments--such as entertainment options, signature menus, amenities, and photo spots--in influencing individuals' subjective happiness, especially for hotel users who prioritize social awareness and formality.

DIGITAL LEADERSHIP AND CREATIVE PERFORMANCE IN TOURISM AND HOTEL ENTERPRISES: LEVERAGING STRATEGIC AGILITY AND ORGANIZATIONAL LEARNING CULTURE

The aim of this study is to explore the effect of digital leadership (DL) on creative performance (CP) by investigating the mediating roles of strategic agility (SA) and organizational learning culture (OLC) in tourism and hospitality industry. The study analyzed 320 responses from middle-level management at five-star hotels and category-A travel agencies in Egypt using the PLS-SEM technique and WarpPLS statistical software 7.0. Findings reveal that digital leadership positively affects creative performance, strategic agility, and organizational learning culture. In addition, CP is positively affected by SA and OLC. Moreover, findings confirm the mediation effects of strategic agility and organizational learning culture in the DL→CP relationship. The study provides practical insights for tourism and hospitality enterprises using Dynamic Capabilities Theory to enhance performance and agility in the digital age.

THE MODERATING ROLE OF INTERNAL MARKETING ON THE RELATIONSHIP BETWEEN ORGANIZATIONAL TRUST AND JOB ENGAGEMENT: EVIDENCE FROM HOTELS AND TRAVEL AGENCIES

Employees play a crucial role in service firms, significantly influencing performance and value creation. Success in this regard depends on the efficient management of human resources as internal consumers. Therefore, this study examines the influence of organizational trust (OT) on job engagement (JE) and explores the moderating role of internal marketing (IM) on the relationship between organizational trust and job engagement. The study model was formulated and tested using data from 448 full-time employees in five-star hotels and category-A travel agencies in Egypt, specifically, in the Greater Cairo area. Findings revealed that OT positively impacts JE. IM positively impacts OT and JE. In addition, IM has a positive moderating impact on the relationship between OT and JE.

Peramalan Tingkat Penghunian Kamar Hotel Bintang Lima Provinsi Bali Menggunakan Metode ARIMA dan Fuzzy Time Series Lee

This research focuses on forecasting the Occupancy Rate of five-star hotels in the Province of Bali. The increase in Occupancy Rate directly impacts the increase in the number of hotel rooms, which is a key factor for Bali Province as a leading tourist destination in Indonesia and globally. The data used spans from November 2021 to November 2023, with the methods employed being ARIMA with a model of (1,1,1) and Fuzzy Time Series Lee. After conducting the research, the accuracy of the forecast is evaluated through Mean Absolute Percentage Error (MAPE). The MAPE for ARIMA (1,1,1) is found to be 71.4413, while the Fuzzy Time Series Lee method yields a MAPE of 1.1778. With a significantly lower MAPE, the Fuzzy Time Series Lee method is considered more accurate in forecasting the Occupancy Rate of five-star hotels in the Province of Bali for the December 2023 period, with a forecast result of 70.4033%.

EFFECT OF GREEN INCLUSIVE LEADERSHIP ON EMPLOYEES' GREEN WORK ENGAGEMENT IN HOTELS AND TRAVEL AGENCIES: THE ROLE OF GREEN INTRINSIC MOTIVATION

This study aims to explore the effect of green inclusive leadership (GIL) on green work engagement (GWE). It also examines the mediating role of employees' green intrinsic motivation (GIM). The study investigated 50 category -A travel agencies and 20 five-star hotels in the Greater Cairo region of Egypt. The PLS-SEM approach was used to analyze 392 responses obtained from full-time employees. Results revealed that green inclusive leadership positively impacts employees' green intrinsic motivation and green work engagement. In addition, employees' green intrinsic motivation positively impacts green work engagement and mediates the relationship between green inclusive leadership and employees' green work engagement. The study offers comprehensive insights into green inclusive leadership, employee intrinsic motivation, and work engagement in the Egyptian tourism and hotel industry.

Otel işgörenlerine yönelik rekreatif faaliyetlerin motivasyon ve iş tatminine etkisi: Beş yıldızlı otel işletmelerinde bir uygulama

Otel işgörenlerine yönelik rekreatif faaliyetlerin motivasyon ve iş tatminine etkisi: Beş yıldızlı otel işletmelerinde bir uygulama

Exploring the influence of workplace culture on employee satisfaction in Star hotels of Delhi

This study explores the complicated relationship between employee satisfaction, work life balance and workplace culture in the context of Delhi's fivebstar hotels. Given the fierce competition and focus on providing outstanding guest experiences in the hospitality sector, it is critical to comprehend how workplace culture contributes to employee satisfaction. Using a mixedbmethods approach, information was gathered from staff members including top level management to lower level staff at Delhi's five star hotels. A well-structured questionnaire has been used for collection of data. The study looks at important aspects of workplace culture, such as work life balance initiatives, freedom of speech, communication techniques, employee recognition programs, and organizational ideals, and how this affect worker satisfaction. According to preliminary research, having a strong workplace culture with open communication, encouraging leadership, chances for professional development, and a friendly work atmosphere greatly raises levels of satisfaction. The study provides insightful information about the processes through which workplace culture shapes employee perceptions and experiences, emphasizing the significance of fostering a positive and inclusive culture in star hotels to improve employee satisfaction, retention, and overall organizational performance. On the other hand, negative aspects like a lack of communication, hierarchical barriers, inadequate recognition, and a poor work life balance negatively influence job satisfaction among hotel employees has been incorporated.

Employer Brand Attractiveness and Organizational Commitment: The Moderating Role of Organizational Support

The primary purpose of this article is to determine the relationship between employer brand attractiveness, which is considered to be critical in achieving sustainable human resource management and organizational commitment, and to reveal the moderating role of perceived organizational support in this relationship. The research was conducted on the employees of 5-star hotels in Manavgat, one of the most popular tourist destinations in Turkey. Data were collected between June and October 2023. The hypothetical model was developed based on the results obtained and was tested using the AMOS program (IBM SPSS AMOS 22). Accordingly, the Process macro (model 1) was found to be the most appropriate model for determining moderating effects. The results of this study revealed a positive relationship between the economic, social, development, and application dimensions of employer brand attractiveness and organizational commitment. On the other hand, it was concluded that interest value did not have a statistically significant effect on organizational commitment. Moreover, it was also determined in the results of this study that perceived organizational support has a moderating role in the relationship between employer brand attractiveness dimensions and organizational commitment. It is believed that the research findings concerning the relationships between the variables and the moderating effect of perceived organizational support will contribute to filling a gap in the relevant literature. In light of the findings, a number of theoretical and practical implications have been presented for tourism and hospitality organizations and academicians on sustainable human resource management.

The Impact of Strategic Management Application on Entrepreneurial Orientation in Five-Star Hotels in Jordan

The Impact of Strategic Management Application on Entrepreneurial Orientation in Five-Star Hotels in Jordan

Strategi Daerah Istimewa Yogyakarta Sebagai Tempat Wisata Kesehatan Pelayanan Medis Di Indonesia

Health tourism is an activity journey tour To get service Health. Yogyakarta is Wrong One province owns potency in the development of health tourism. this _ seen Yogyakarta recorded owner House Sick type A has 11 5 star hotels that provide spa and fitness. However moment this is health tourism yet Lots realized And Not yet developed in Yogyakarta. The objective of the study This is To know the components development of health tourism and know the strategy development of health tourism. Medical Tourism as part of Strategy Marketing House Sick in Tourism Area. An article in reviews, This is that explained Medical Tourism and strategy marketing hospital in Indonesia. House Sick as a business private use various strategy to attract more Lots patient or customers, like creating room therapy in a hybrid hotel (home-designed pain _ For comfort patient international ). House Sick also compose strategy marketing For direct patient And customer as well as identify three strategies the is with connect to patient potential through a visit to the country origin , employ intermediary journey medical And compiling 'medical check-up' packages for healthy people

An Investigation of How Hotel Image, Hotel Service Quality, Guest Loyalty, And Guest Experience Influence Luxury Hotel Guest Revisit Intention in Thailand

This study examines the factors influencing the likelihood of luxury hotel guests returning for future visits. Drawing from existing literature, the author identified five underlying factors and 18 observable factors, leading to the formulation of nine conceptual hypotheses. The sample consisted of 317 guests from ten 5-star luxury hotels in Thailand. Utilizing structural equation modeling (SEM) with LISREL 9.10, it was determined that all variables in the model positively impacted the intention of luxury hotel guests to revisit, explaining 81% of the variance collectively (R2). Among these factors, hotel image emerged as the most significant predictor, followed by hotel service quality, guest loyalty, and guest experience. Notably, it was observed that there were strong connections between guest experience and service quality, as well as hotel image and service quality. Additionally, eight out of nine hypotheses received empirical support. This study underscores the importance of luxury hotels fostering a workforce aligned with the brand's values, as staff play a pivotal role in influencing guest revisit intentions. These findings hold particular relevance as the tourism and hospitality industry navigates the post-COVID-19 recovery phase.

Catalyzing Green Identity and Sustainable Advantage in Tourism and Hotel Businesses

Global environmental concerns necessitate a heightened focus on green practices by businesses to balance sustainability and profitability. Therefore, this study investigates the effects of green ambidexterity (GA), green organizational identity (GOI), and green internal marketing (GIM) on sustainable competitive advantage (SCA) in travel agencies and hotels. The PLS-SEM approach was used to test the proposed model of the study. In total, 317 valid responses were gathered from full-time middle- and upper-management personnel of travel agencies category A and five-star hotels operating in Egypt. The findings revealed that GA positively impacts GOI, GIM, and SCA. Also, GOI and GIM positively impact SCA. In addition, GOI and GIM mediate the relationship between GA and SCA. The study advanced dynamic capability theory by emphasizing the importance of internal processes in harnessing sustainability-oriented dynamic capabilities. The study recognized the relationship between SCA, GOI, GIM, and GA and provided insightful implications on how businesses might develop and use their sustainability-related strengths.

Prediksi Jumlah Tamu Hotel di Provinsi NTB dengan Metode Monte Carlo

West Nusa Tenggara (NTB) Province is a leading tourism destination in Indonesia, which requires predictions of the number of hotel guests for effective planning and resource management. This research aims to predict the number of hotel guests in NTB in 2025 using the Monte Carlo method, which is able to handle data variability and uncertainty. The data used is the number of guests from 1 to 5 star hotels during 2022. The simulation results show fluctuations in the number of guests throughout 2025 with the highest peak in December, especially in 3 star and 4 star hotels. The Monte Carlo method has proven to be effective in providing accurate predictions. accurate and reliable. The implication of this research is that stakeholders in the NTB hotel and tourism sector can use the results of these predictions for better strategic planning and decision making. This research is limited to data for 2022, so it is recommended that further research use data with a longer time span and consider external factors that influence the number of hotel guests. Combinations of other prediction methods can also be explored to improve the accuracy and reliability of predictions.

An fsQCA analysis of service quality for hotel customer satisfaction

Managing customer satisfaction (CS) by adapting to market changes is essential for achieving customer loyalty. This study analyzes the asymmetric relationship between service quality (SQ) and CS in the hotel sector by applying the fuzzy-set qualitative comparative analysis (fsQCA) method to a five-star hotel in Cuba. Results of customer SQ perception analysis as configurations of conditions that explain the outcome of CS identify the individual contribution made by each of the services. In this specific case, when combined with other conditions in three different configurations, the quality of food in specialized restaurants is shown to be the determinant of the studied hotel’s CS outcomes. This research shows that fsQCA is useful for managing the causal complexity of hotel processes and activities. Additionally, it helps managers optimize CS by determining which attributes they need to focus on and which they do not, thus responding to the need to determine how SQ dimensions influence CS.

Framing negative eWOM via conjunctions: The language of customer communication in the luxury hotel sector on social media

In the digital age, social media has a significant impact on consumer perceptions. This business communication study examines the linguistic strategies used to express and repair negative electronic word of mouth (eWOM) in Hong Kong’s luxury hotel sector. The data, which were collected from travel forums, consist of 17,344 words from online hotel reviews (11,647 words) and responses (5,697 words) made by the visitors and senior hotel management of 18 five-star hotels. Using systemic functional linguistics as a framework, this study analyses the logical relations that exist between expectant and concessive conjunctions, as well as the evaluative judgment resources present in an appraisal system. The analysis focuses on the poor service standards framed in the complaints and how the hotel management responds to such situations differently, particularly with respect to repairing customer expectations. This study also examines how loyal fans and frequent travellers present their customer identity when dealing with service-related issues. By developing an understanding of how luxury hotels manage customer complaints, repair customer relationships, and protect their brand reputation through dynamic interactions, this study can provide valuable communication insights for the hotel sector.