Zadovoljstvo roditelja zdravstvenom skrbi djece u Klinici za dječje bolesti Zagreb

Abstract

Aim. The goal of the research is to assess parent satisfaction with children’s health care in the Children’s Hospital Zagreb and to determine whether there were differences in their assessment with regard to the clinic at which the child is hospitalized. Methods. The sample included 160 participans (parents of children hospitalized in the Clinic for Pediatric Surgery and the Pediatric Clinic in the Children’s Hospital Zagreb). As a research method an anonymous modified Picker questionnaire was used. Participation in the research was voluntary. Results. 36.9% of respondents think that their children’s health care is excellent, 43.8% think it is very good and 15% think it is good. 58.1% of parents believe that their child was frightened during hospitalization. 53.8% of respondents rated the hospital food as good, 98.8% of them said they have confidence and trust in the doctors and nurses who take care of their child. 4.4% of parents felt they were not sufficiently involved in decision-making about their child. 72.5% of children during hospitalization felt pain. Parents of children hospitalized in surgical departments have a better opinion of alleviating pain. Conclusions. 81% of respondents assesed the care of their child as very good or excellent and there is no significant difference in satisfaction with regard to the clinic at which the child is hospitalized. The variables found to have a correlation with the total satisfaction score are: a sense of confidence and trust in doctors, psychological preparation of the child, parents’ perception of participating in their child’s care, quality of the food, perception of parents about safety on the ward.