Workplace small talk and task performance: the chain mediation role of relational energy and positive affect

Abstract

Purpose Small talk, often regarded as a superficial interaction unrelated to work, is a pervasive and inescapable aspect of daily life and professional settings. In China, where the notion of guanxi – the cultivation of strategic relationships – is deeply valued, workplace small talk (WST) is a strategic tool used by employees to strengthen their interpersonal networks. This study aims to investigate the positive impact of WST on task performance within the Chinese workplace and explores the mechanisms underpinning this relationship. Design/methodology/approach This study adopted a time-lagged research design to test its hypotheses using data from 516 employees across various Chinese firms. Findings This study revealed that WST exerts both direct and indirect positive effects on task performance. It boosts task performance indirectly via two mediators: relational energy and positive affect. This study also delineated a chain mediation model wherein WST sequentially elevates task performance by first enhancing relational energy and then fostering positive affect. Originality/value Counter to the prevailing focus on the negative repercussions of WST, this study sheds light on its beneficial outcomes, proposing novel pathways connecting WST to task performance. These insights contribute to both academic discourse and the development of practical management strategies.