Workplace experience – a journey through a business park

Abstract

PurposeThis paper aims to present a methodology for assessing end‐user experiences of workplace environments and proposes an “experience sheet” as a way to illustrate the findings.Design/methodology/approachIn the theoretical part, the article combines understanding from post‐occupancy evaluations in the facilities management field with service process audits in the hospitability sector. This methodology is then tested in a case environment.FindingsThe findings suggest that the methodology and the experience sheet provide a usable and interesting way of assessing user experience in the workplace environment.Practical implicationsThis article offers an illustrative way to understand user experience in workplace environments, and through that helps in improving existing working environments and in creating new ones.Originality/valueThis article combines theoretical understanding in a cross‐disciplinary manner in a novel way, and through that introduces a usable method for workplace improvement for practitioners.