Abstract
System designers often implement priority queueing disciplines in order to improve overall system performance; however, improvement is often gained at the expense of lower priority cystomers. Shortest Processing Time is an example of a priority discipline wherein lower priority customers may suffer very long waiting times when compared to their waiting times under a democratic service discipline. In what follows, we shall investigate a queueing system where customers are divided into a finitie number of priority classes according to their service times.
Published Version
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