Working around inadequate information systems in the workplace: An empirical study in Romania

Abstract

We explore how employees behave when faced with information systems (IS) that inadequately support their work. Inadequate IS often induce workaround behaviour, a phenomenon that is insufficiently understood in contemporary organisations. Drawing on workaround theory and coping theory, we develop a research model that links inadequate IS with corporate policy and employee attitudes to workaround behaviour. We test the model with data collected from 310 employees of Romanian organizations who currently use enterprise systems. We discuss the implications of the study for practice and research, as well as future directions and theoretical possibilities.