Work Stress, Work-Family Conflict, and Work Performance with Mediation of Organizational Support among Public and Private Employees: Case of Covid-19 Pandemic

Abstract

The study investigates the employees’ work stress, work-family conflict, and work performance with the mediation of organizational support during the COVID-19 pandemic in the country. The objectives of this study are to understand the relationship and investigate the impact of work stress and work-family conflict toward the employees' work performance. Furthermore, the study also examines the mediation effect of organizational support from the perspective of the employees' on their work stress and work-family conflict toward work performance. Self-administered questionnaires were distributed to the distance education students who are working in the public organizations and private organizations. A good and acceptable response rate of almost fifty three percent is obtained from the respondents. The data analyses such as reliability, correlations, and regression are done. In conclusion, the employees of the public and private organizations indicated that work stress and work-family conflict have a relationship and impacted their work performance. Meanwhile, the mediation of organizational support has a mediating effect between work stress and work-family conflict toward their work performance. Moreover, this study contributes to the existing literature on the mediation effects of organizational support that associated between the employees’ work stress, work-family conflict, and work performance during the COVID-19 pandemic in Malaysia.