Work motivation and organizational citizenship behavior of employees

Abstract

Over the past years, many hospitals in developing countries face intense demand for maintaining and improving work motivation and the organizational citizenship behavior (OCB) of their employees to become more productive and to develop increased job satisfaction. As such, the researchers assessed the relationship between the work motivation in terms of commitment, passion, involvement, contentment, goals, excellence and team work; and organizational citizenship behavior among hospital employees in a level I hospital in Region XII, Philippines. The study used a descriptive-correlation research design. It utilized the motivation checklist and the Organizational Citizenship Behavior Checklist (OCB-C). As revealed, the overall level of work motivation of the employees was very high. The employees had very high level of work passion, involvement, contentment, teamwork and goals, where as, excellence and commitment were high levels. The overall level of organizational citizenship behavior of the employees was very good. There was also a significant correlation between the variables. Therefore, work motivation and organizational citizenship behavior of hospital employees affect each other. Thus, the findings supported the SelfDetermination Theory (SDT) and the Social Exchange Theory.