Abstract
The study aimed to examine the influence of human relations and the physical work environment on employee performance through work ethos. This research is quantitative, with explanatory research and a saturated sampling technique. The data used are primary data from a questionnaire of 70 respondents from the Tourism Office of Batu City, East Java, Indonesia, in 2022. Data analysis with validity, reliability, and hypothesis testing using Smart PLS. The results show that human relations significantly affect employee performance. The physical work environment positively and considerably to employee performance. Work ethos has a positive effect on employee performance. Work ethos mediates human relations and the physical work environment on employee performance. The research implies that it can improve the performance of the Batu City Tourism Office, East Java, Indonesia, by enhancing their work ethos and a comfortable physical work environment, and employees can respect and help each other.
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