Work Discipline and Work Competence with Quality of Service in the Office of Religious Affairs (KUA) District of Mount Kencana Lebak Regency of Banten

Itang Itang

doi:10.5539/jms.v5n3p132

Abstract

This study was conducted to determine and analyze the influence of labor discipline and competence of employees working for the quality of service in the office of religious affairs. This research was conducted by using a quantitative approach through descriptive methods, correlation and multiple regression analysis. Samples were communities around the Office of Religious Affairs (KUA) District of Mount Kencana Banten Lebak district and 160 respondents were sampled in the study. Likert scale was used in the data collection. The results showed that employee discipline, employee competence and quality of service have good grades. Employee discipline as well as employee competence has an influence on the quality of service. It can be concluded that the quality of service in the Office of Religious Affairs (KUA) can be enhanced through the development and improvement of work discipline and employee competence. It takes a real effort to maintain and improve the discipline and competence of employees working continuously.

Highlights

Service is an activity, product, service that intangible that can not be owned, not durable, but experienced and perceived by the service recipient
The results showed that employee discipline, employee competence and quality of service have good grades
It can be concluded that the quality of service in the Office of Religious Affairs (KUA) can be enhanced through the development and improvement of work discipline and employee competence

Summary

Introduction

Product, service that intangible that can not be owned, not durable, but experienced and perceived by the service recipient. One factor is the low quality of service. Service quality is said or satisfactory if the service can meet the needs and expectations of society. As government agencies that deal with the public, Religious Affairs Office requires the provision of a quality service to the community to be one of the obligations that must be done. In the implementation of the community service of fact receiving services exceeding expectations, the customer would say the quality of service. Public services by government officials still have weaknesses and shortcomings. They are characterized by the presence of various public complaints submitted through the mass media, which can result in unfavorable image of the government apparatus (Rofiatun & Masluri, 2011)

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Methods

Discussion

Conclusion