Abstract
Growing concern for sustainability has driven industries, including the galvanic sector, to adopt more responsible practices due to their significant environmental and occupational impacts. This article discusses the importance of integrating quality, environmental, and occupational safety management (ISO 9001, 14001, and 45001) and highlights the need for specific indicators to measure sustainability in this sector. Using the Delphi technique, experts and workers from the galvanic industry identified and validated relevant performance indicators. The results improve management and performance, promoting the competitiveness and sustainability of the galvanic industry. The research identified 39 key indicators covering resource consumption, waste generation, occupational safety, governance, and quality. These indicators help companies monitor and enhance their socio-environmental performance, aligning with the Sustainable Development Goals (SDGs) and ESG (Environmental, Social, and Governance) practices.
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