Year-end Sale % OFF 
Abstract
Employee work behaviour is greatly influenced by various kinds of customer attitudes and actions, both positive and negative. In general, a positive attitude from customers will provide indirect encouragement to improve performance. This research aims to analyze how employees' work behaviour relates to various customer attitudes, both positive and negative. This research method uses qualitative methods. The collection technique for this research was interviews with cafe managers and employees. The data obtained is based on information from management and various existing literature. The results of this research refer to how much customer attitudes influence how employees behave. Employees carry out duties and obligations according to the manager's direction. Of course, some of the directions that have been given could have gone better due to customers' attitude in the work environment. Thus, partially, there will be a significant influence between work behaviour and customer attitudes in the work environment.
Published Version (
Free)
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: INTERNATIONAL CONFERENCE ON DIGITAL ADVANCE TOURISM, MANAGEMENT AND TECHNOLOGY
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
