Will Employees and Technology Continue to Coexist Despite Historic Tensions?

Abstract

In developed economies, the integration of technology into the labour force has largely led to massive job losses, and workers have met this with stiff resistance. This has changed the dynamics of industrial relations in this era of digital age. The purpose of this study was to investigate the ways in which digitalisation has been affecting human labour in workplaces in South Africa and what can be done to enable employees–technology coexistence. In the study, I used qualitative data-collection methods—interviews, observation and document collection. I used purposive and convenience sampling to select the participants. Analysis of the collected data yielded six major findings. The major tenets of these findings were that digitalisation leads to job losses in South Africa and that the country was not sufficiently preparing students and workers for human–machine collaboration. Although the study was intended to focus on various sectors of the South African economy, I was more biased towards the local banking sector. This could be viewed as a limitation of this study. The study made practical and methodological contributions. It also made an essential contribution to digital transformation theory and employee relations body of knowledge. A major recommendation is that policymakers should mitigate against technology shocks and uneven geographical phenomenon by connecting major commercial hubs with major labour market hubs. Future studies should focus on the impact of technology on employees in each economic sector in South Africa.