Will emotional intelligence training enhance social workers’ emotional labour in Ogun State Nigeria?

Razaq Olugbenga Azeez

doi:10.29114/ajtuv.vol3.iss1.113

Abstract

This study investigated the effect of emotional intelligence training programme on emotional labour competence of social workers. The study adopted a pretest-post-test quasi-experimental design. The emotional labour scale was used to collect data from the forty-eight (48) randomly selected social workers from two Non-Governmental Organizations (NGOs). Participants of the study were randomly assigned to the treatment and the control groups for the purpose of the study. The hypothesis was tested using the Analysis of Covariant (ANCOVA). Results showed that the treatment significantly affected participants' levels of emotional labour. Based on the findings, it was advocated that the teaching of emotional intelligence in organizations and schools is highly important for optimal outcomes.

Highlights

The last few decades had witnessed an increase in the demands for the activities of service-oriented organizations
This showed that emotional intelligence is more effective than the control in enhancing social workers' emotional labour
In most organisations in Nigeria, little attention is given to the nurturing of emotional competence of their workers and this has brought about negative outcomes

Summary

Introduction

The last few decades had witnessed an increase in the demands for the activities of service-oriented organizations. Siehl, and Schneider, (2001) noted that the increasing trend of service-oriented organizations has made staff members as well as customers involved in emotional displays. This has led to situations where both clients and coworkers are being treated as members of same constituency (Witt, 1999). Service-oriented organizations include social work and counselling, which deal with people rather than things. There are different career areas of social work. These include hospital, families, social service, policy advocacy and research related social workers

Methods

Results

Discussion

Conclusion