Why you leave and what can we do? The roles of job burnout and vocational skill in hotel internships

Abstract

The study takes hotel interns in China as the research object and explores the influence mechanism of occupational stigma on hotel interns' turnover intention by introducing vocational skill and job burnout. After statistical analysis of questionnaire data by constructing SEM and calculating by SPSS 26.0 and AMOS 24.0, the study finds that the occupational stigma influences hotel interns' turnover intention through the mediating effect of job burnout. In addition, the vocational skill of hotel interns can negatively moderate the relationship between occupational stigma and job burnout, thus indirectly affecting the turnover intention of hotel interns. For the university, to help students establish correct major and professional view can effectively reverse graduates' negative stereotypes about the hotel job and establish industry confidence. On the other hand, the university also needs to establish a dynamic and innovative curriculum system and talent training mode based on the industry demand through school-enterprise cooperation to reduce the job burnout by improving their vocational skill. This study not only reveals one of the mechanisms of hotel interns’ turnover intention and career choice, but also provides management references for the training of hotel management professionals in universities and the retention of excellent talents in hospitality industry.