Abstract
The lasting COVID-19 pandemic has created unprecedented extra tasks on healthcare workers around the world. Prior research provided very limited knowledge in understanding the motivation mechanism behind employees working in these temporary tasks. Drawing on the job characteristic theory, we argue that the quality and intensity of beneficiary interaction influence workers’ perceived social impact and willingness of sustained participation in a temporary task. Specifically, we hypothesize that the receipt of gratitude/mistreatment from beneficiaries strengthens/weakens workers’ perception of social impact and thus their subsequent willingness to participate in similar tasks. These relationships, however, become weaker when workers are intensively involved in beneficiary interaction. We conducted a two-wave time-lagged survey among 252 Covid-19 vaccination nurses in China. The results show that receipt of gratitude/mistreatment is positively/negatively associated with nurses’ continuous participation willingness through increased/decreased perceived social impact. And intensity of contact attenuates the effects of beneficiary contacts on perceived social impact. We discuss the theoretical and practical implications of these findings.
Published Version
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