Why Manufacturers Need to Engage Employees When Implementing a Smart Factory

Abstract

Overview: Transformation into a smart factory has a soft side related to people, their motivation, perception, and skills. This study aims to examine staff perceptions about advantages, disadvantages, and barriers that challenge such transformation, and possible supporting measures. Our analysis of a company in a highly competitive manufacturing industry revealed the importance of the human element in the transition to a smart factory. Companies can facilitate the transition by ensuring all employees are aware of and understand the vision and implementation; by engaging with employees to learn about their thoughts and concerns; and by providing opportunities for employees to learn new skills for smart factory jobs. We offer recommendations to help practitioners succeed in transitioning to a smart factory.